PROFESSIONAL SUMMARY

**+ years of international Project experience in Pharma / life sciences as SFDC Solution Architect, Techno Functional Manager, CRM Interface lead, SFDC Admin, Software Consultant/Developer, CRM Team Lead and Sr.QA Lead/Coordinator in the Domain of Education, Financial, Insurance, Airlines, Media industries and CRM Solution.

Expertise IT Strategic Planning / QA Management/ Team Setup and Management skills (offshore and Onsite) / Project Management People & Process Oriented / Vendor Management/ Change Management/Project Planning and code deployment planning.

Expertise in documenting SOP, RCA, Estimation for CR, process improvement, Resource planning and updating the FRS, URS and technical document referring to BRS.

Architected, designed and managed CRM implementation along with integration with downstream system including MDM and data warehouse to achieve data sourcing, quality and accuracy helping sales used SFA tools adoption and optimization. Such integration includes: CRM with Customer Management, Call Management, Territory Alignment, Sample Management, Product and promotional Management, Enquiry Management, Compliance Management and CR management.

Expertise in SFDC (Agile, water flow), Product life cycle, CR and Release management Life cycle, QA life cycle (STLC, QC life cycle, RTM, bug life cycle, UAT life cycle etc

Maintain focus on providing scalable yet robust business solutions to meet a diversity of commercial needs, SFA Business and L1, L2 and L3 support team responsibilities in both technical and business.

Expertise in application/tool admin like SFDC, IMS Radius, Veeva CRM and Vault, HP Quality Center(Admin), Informatica cloud (IOD- Secure Agent, Patches and runtime environment update), Test tracker and Jira.

Well versed with CAPA,Sample eligibility, Sunshine act and EQC process.

Expertise in API Interface, ETL Process (Manual and Auto), Multi /cross system interface, MDM process, Data integration, VB, VB.net, SQL query, Toad, Apex trigger, Visual Force page, Force.com(SOQL),declarative Apex coding.

Excellent communication Skills.

Skill Set Matrix

CRM Technologies

Sales force, Veeva CRM Application, Veeva CRM –CLM configuration, Veeva CLM Integration, Veeva Vault(Promo mats), Veeva Networking, Veeva – Approved email, Siebel View Point Gold, Model N, IMS Radius tool.

ETL /MDM TOOLS

INFORMATICA,AUTOSYS, IDD Informatica, Informatica Cloud (IOD)Admin expert

DATABASES /TOOLS

ORACLE 11i, SQL SERVER 2005/2008/2010,TOAD, PL/SQL, FTP (Filezilla,Winscp)

Defect Management Tools

JIRA, TRACKIT, TEST TRACK, TEST DIRECTOR 8.0

Test Management Tools

Concerto, Quality Centre(9.x/10.x), QC/Project Admin

OPERATING SYSTEM

DOS, WINDOWS, UNIX, (Telnet/SSH clients: Putty, CORN, KSH)

APPLICATION/GUI TOOL

VISUAL BASIC 6.0, VB.NET, PASCAL, COBOL, DRUPAL, Veeva (Certified)

MAINFRAMES

TSYS, AMDOCS (Billing System)

Automated Tools

Win Runner, QTP (V6.5), Load Runner

WEBSERVICES TOOLS

XML Schema 1.0, OXYGEN, SMART BEAR

APPLICATION SERVER

BEA WebLogic Server, IBM Java WebSphere. IBM FileNet P8, Apache Maven, SQL Studio Server

COTS/FILE OR DOCUMENNT MANAGEMENT

MS-Office, Wireframes, SharePoint, PVCS ( Serena Team Track), REQUISITE PRO,XML SPY, OXYGEN(XML AUTHOR), SHARE POINT, GOOGLE ANALYTICS, GRAPHNET

Experience:

Project 4: Veeva CRM /CLM senior Configurator - Client: Veeva (remote)

Designation: Sr. Veeva Techno Functional Lead

Duration: July’’2015 till current

Employer: HighPoint Solution

Job Responsibility:

1.Assisting Veeva Technical solution architect for their client on the initial Veeva CRM Setup and Data migration.

2.Design the functional process based on the Business requirement, implement the configuration and demo to client.

3.Configured the Approved Email and CLM Integration with Veeva Vault (Promo Mats).

4.Territory and Role Management designed and implemented.

5.Designing and configuring the feature like lighting feature : process builder etc.,

6.Designed and configured Record type, Page layouts, profiles, approval process, Workflows, Email alert, veeva Message, custom setting, Veeva settings and VMOC as per the client request.

7.Involved in Data Analysis, IDL’s and Data migration between Veeva CRM and Veeva Network.

8.Demo the configured application to the client as per Alpha / Beta release.

9.Work / guide the client on the UAT Process and follow up on UAT apporvals.

Project2: Veeva CRM /CLM senior Tech - Client: Quintiles, NJ.

Job Responsibility:

1.Manage and implemented the initial Veeva CRM and CLM for their clients in UK.

2.Configure and maintain the iRep application.

3.Gather the requirement, Conduct meeting for clarification, do the configuration, follow-up on UAT, Demo the application to clients.

4.Design the Data integration, work with DI technical team to complete the development and work with Client for UAT and deployment process.

5.Design and implemented the Territory and Role Hierarchy, Product Catalog, Key message and reports.

6.Worked with target and alignment team to design the call plan to categorize the account to different target buckets and territory based on call count and HCP status.

7.Manage the IDL (Initial Data load)

Project 3: Veeva CRM /CLM senior Tech - Ultragenyx, CA (remote)

Job Responsibility:

1.Manage the initial Implementation of Veeva CRM and CLM.

2.Studying their legacy system SFDC Implemented Veeva working with Offshore team to complete the implementation as per my design.

3.Configure and maintain the iRep application.

4.Worked with target and alignment team to design the call plan to categorize the account to different target buckets and territory based on call count and HCP status.

5.Design the Data integration, work with DI technical team to complete the development and work with Client for UAT and deployment process.

6.Work with offshore team to complete IDL’s.

7.Work with release manager for the deployment Plans and process.

8.Continue working with offshore team to manage the support, by helping in technical difficulties.

Project1: Veeva CRM and Roster Management integration - Shire Pharmaceuticals, Inc., PA.

Job Responsibility:

1.Manage the Veeva CRM and Javelin Roaster management application.

2.Work closely with offshore Javelin team to implement Actian Data Integration to integrated SFDC to Javelin, Javelin to Veeva and Workday. Design the ETL process and Field mapping and data flow to multiple DB serves including Central database and reporting DB

3.Work closely with Sales Admin team to understand the requirement to do the changes to Javelin and provide the sales admin reports to the business interacting with multiple DB team members and Automation the process.

4.Configure and maintain the iRep application.

5.Manage Data steward team for Veeva and MMD for Data updates as per the DCR request and data governance rule.

6.Work with target and alignment team to design the call plan to categorize the account to different target buckets and territory based on call count and HCP status.

Environment: Windows 7, Veeva CRM and CLM, Veeva Vault (promo mats), Approves email, Veeva Networking and Informatica Cloud –IOD, Javelin (JRM), Oracle, ServiceNow.

Project: COMMERCIAL ATLAS AND INGENIUS

Duration: SEP’2014 till June’2015

Employer: GENPACT

Client: Otsuka America Pharmaceuticals, Inc., Princeton, NJ.

Designation: Solution Architect/Techno Functional lead –Veeva CRM and Data Integration

Job Responsibility:

Managed Veeva CRM, CLM Application, IMS Radius application and Informatica cloud (ETL tool) for Otsuka Manage services .

Built and Manage the offshore and onsite team for Genpact Manage services, work with business to understand production issue, New CR’s and demo to client on the new changes configured on DI tool and Veeva application, approval process to deploy the changes to system and plan the deployment process. Prioritizing the production ticket, approval process on the new changes by business and IT director and work with deployment team on the deployment process.

Customized Systems for managing all the custom objects and standard objects of Veeva CRM /CLM and Informatics Cloud (IOD) applications. Worked as IOD admin for maintain and managing the tool, updating Agent server, Source and target connection, created user groups, update Patches etc also work with IOD support team on issue and fixes.

Environment: Windows 7, Microsoft SQL Studio, Veeva CRM and CLM, Informatica Cloud –IOD, IMS Radius, Service Now

Project: HEALTHCARE DATA ON DEMAND (SFDC app exchange listed product)

Duration: May’2014 to October’2014

Employer: ICCG

Client: HDS

Designation: SFDC Architect and Product Development Manager

Responsibilities:

Designed ‘HEALTHCARE DATA ON DEMAND’ application and worked with development and QA team to complete the product development. HEALTHCARE DATA ON DEMAND application provides accurate, robust data on Healthcare Providers (HCPs) right at your fingertips, saving you time and money. Easy to use and fast to integrate real-time data into your CRM

Built a successful alliance partnership with SFDC and HDS. Individually owned the activities in building the POC and project to different client like touch point etc to the market study. Define the product strategy and roadmap, Deliver PRDs with prioritized features and corresponding justification.

Environment: Windows 7, Smart bear, Amazon EBS(demo) and Informatica-IDD.

Project : I & I -Veeva CRM

Duration: DEC’2013 to May’2014

Employer: Patel Consulting

Client: Celgene, NJ.

Designation: Veeva CRM and Data Governance lead

Job Responsibilities:

Celegene moved from Seibel to Veeva. Involved in initial implementation of Veeva. Manage the Accenture and Veeva team to design and configure the Veeva system as per the Celegene requirement. Manage the offshore and onsite team of Accenture for Veeva CRM and DI (Informatica).

Configured the Veeva CRM for the out of box activities for third party. Interface and collaborate with Commercial/Marketing, IT and various vendors to facilitate business requirements such as System implementation, Integration, Business process design & automation, MDM, Data management, integration & governance, SFA reports, dashboard, business processes, enhancements and Manage UAT.

Environment: Windows 7, Concerto, Oracle, Sales Force and Informatica-IDD.

Duration: April’2013 to Nov’2013,Employer: HCL America, Client: Gilead– SFO, CA

Designation: IT CRM Lead – Sales force(Veeva) application and Data Interface systems

Project 1 : G360 - Sales Force (Veeva Applications)

Project 2: Sales ops-HCV (Retail & Non Retail(IMS), PAP(COVANCE), COPAY(McKesson) and Veeva)

Project 3: MODEL N (Revenue Management Applications)

Job Responsibility:

Worked as ETL/ DI Validation Analyst Involved in designing and validating the ETL process to ensure the data corresponding ETL process is captured accurately for Inbound and Outbound jobs. Working with BI team to validate the reports are built accurately. Managing HPQC for QA team.

Worked as IT team lead for managing Veeva CRM, Followup with Manage services team on the issue logged by users on production system, Managing reports and work closely with business to fix the issue and capture new CR’s details.

Environment: Agile - Sprint Technology, Windows 7, Mercury Quality Centre 9.0(site admin, lead role), Oracle, eRoom, Unix(Putty), Veeva CRM, Informatica On Demand and MODEL N (Revenue Management system).

Duration: Nov’2010 to Mar’2013

Employer:Matlen Silver

Client: Janssen Pharmaceuticals

Designation: Sr. QA Analyst/Lead.

Project -1 (CRM IT Lead):JanssenMD – MEDICAL INFORMATION TOOL – Horsham PA

Project -2 (Integration, System and UAT Tester): Siebel–VP gold version 7.0 andMxRecord – Titusville, NJ

Project -3 (Test co-coordinator): Clarity – Project Management system – Horsham PA

Project -4 (System and UAT Tester): Contact Us – Contact through email or phone – Horsham PA

Project -5: (Sr. IT Analyst): iConnect and iRep(Veeva) – Sales Force – Raritan, NJ and Titusville, NJ

Project -6: (Tester): Graphnet– Horsham PA

Project -7: (Testing and Business consultant) Web Inventory (JMD v/s Products)– Horsham, PA

Project –8 : (Sr. QA )JAKE-Janssen Knowledge Exchange – Horsham PA

Environment: Agile - Sprint Technology, Windows XP, JIRA (v4.1.2), Share Point 2007, Drupal, Oxygen 13.1 (XML Author), Google Analytics, HP Quality Center 10.0, Siebel - View Point Gold 7.0, Sales force, Graphnet, MS Office

Duration: April’2011 to Oct 2011 Employer: Curve IT Consulting Inc., Client: Comcast

Designation: Sr. Application QA Engineer

Project : Comcast Converged Products –Applications (Philadelphia, PA)

Environment: Agile - Sprint Technology,Windows XP, Mercury Quality centre 9.0, Data Service, JIRA, Unix, OCAP, Wireframes, Putty, AMDOC Mainframe – Billing system)

Duration: Dec’2010 to Mar’ 2011 Employer: TEK Systems Inc., Client: Wells Fargo

Designation: Sr. QA Analyst/ETL Tester

Project : IBM Filenet – Intl Ops Workflow. (Philadelphia, PA)

Environment: Agile - Sprint Technology, Windows XP, IBM Java WebSphere, Mercury Quality centre 9.0,IBM Filenet – Intl Ops Workflow, MS Office

Duration: Aug’2010 to Nov’ 2010 Employer: Collabera., Client: J.P Morgan Chase

Designation: Sr. QA Analyst – Mainframes (Tsys) and ETL Tester

Project :Technology Refresh and Risk Execution – Portfolio (Newark, DE)

Environment: Windows XP, Mercury Quality centre 9.0, Autosys 4.0, SQL Navigator, Unix Shell scripting, Mainframes OS (TSYS), MS Office

Duration: July’2008 to Nov’ 2008 Employer:TEK Systems Inc., Client:Lincoln Financial Group

Designation: Sr. QAAnalyst– Mainframes.

Project : Income Positioning System - Retirement Plan, (Philadelphia, PA)

Environment: Windows XP, Mercury Quality centre 9.0, SQL Navigtor, Track it, Unix, Mainframes OS, MS Office,,PVCS ( Serena Team Track),

Duration: Mar’2008 to June’ 2008 Employer: TEK Systems Inc., Client: United Health Care.,

Designation: QA Lead.

Project :COMPAS :Real Time Process - Automated Credit Card Payment., (Horsham, PA)

Environment: XML, XQuery, XML SPY tool for XML, IBM CDC, DB2 9.5, PL/SQL, Unix Shell scripting, UNIX, Autosys 4.0, SQL Navigator, Windows XP, Mercury Quality centre 9.0, Tracker, Req,Pro, CA-Actuate, MS Office,,PVCS ( Serena Team Track),

Duration: Feb’2006 to June’ 2007 Employer: DGIT., Client: Singapore Computer Systems.,

Designation: QA Lead.

Project :CRM-MARMS-FFP(Frequent flyer program)- Singapore and Dragon Airlines(Singapore)

Environment: XML, XQuery, XML SPY tool for XML, IBM CDC, DB2 9.5, PL/SQL, Unix Shell scripting, UNIX, Autosys 4.0, SQL Navigator, Windows XP, Mercury Quality centre 9.0, Tracker, Req,Pro, CA-Actuate, MS Office,,PVCS ( Serena Team Track),

Duration: 2005 to 2006 Employer:Suvin Technologies PteLtd ., Client:IBM (Great Eastern Insurance company) Designation: Sr. QAAnalyst and ETL Tester.

Project : IBM - FMAS - (Malaysia)

Environment: Test Director, Windows XP, Oracle9i(TOAD), VB.NET, MS Office.

Duration: 2003 to 2005 Employer: Advanced ERP SdnBhd Designation: QA Consultant.

Project : Dream Apps - ERP (Malaysia) – Java application

Environment:Test Director, Apache Maven, Java, SQL server and Windows 2000

Duration: 2001 to 2003 Employer:OnTarget Training Sdn Bhd., Designation:Faculty.

Worked as a Faculty for VB 6.0, SQL and Testing Tools in Ansted, KL, and Malaysia since March 2001 to Jan 2003 with successfully handling 6th Batch of Students.Institute has designed the courses in software’s and testing tools like Win Runner, Test Director, and QTP for Students and Working professionals seeking MLVK and Diploma Certifications.

Duration: 1999 to 2001Employer:Pacsoft solutions Ltd.,Designation:Software consultant.

Project :Lyceum. (School Management System)

Environment: Fox Pro, VB6.0, Windows, MS Office, Test Director 8.0

EDUCATION:

Bachelor of Technology in Computer science. (1999), JNTU, India

Diploma in Computer science &Engineering (1995), Dr. AIT, India

Academic course of VB6.0 & SQL 7 from Aptech

Academic course in VB.NET from Infitech

Testing tools - WR, LR, TD, & QTP from Infitech

Certified Veeva CRM Admin, Salesforce Admin and Developer .

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