CAROLINE FROMMEYER

**** ******** ******, *** *****, CALIFORNIA 92109

224-***-**** acum9v@r.postjobfree.com

OPERATIONS AND SALES LEADER

QUALIFICATIONS PROFILE

Highly focused, results driven and self motivated professional with extensive experience in business operations, sales, strategic planning, and management with proven record of increasing levels of productivity. I nterested in pursuing a leadership role to fully utilize expertise in business operations and sales to guide the company toward achieving its goals. Equipped with creative and flexible work style with the ability to adapt quickly to changing work environments and client needs. Armed with outstanding analytical, communication, multitasking, and organizational skills. AREAS OF EXPERTISE

Project Management Staff Mentoring Risk Management Strategic Planning and Leadership Program Development Quality Assurance and Policy Compliance Sales NOTABLE ACCOMPLISHMENTS

● Rendered exceptional support in formulating a compliance program from ground up for Bridgepoint Education which increased compliance percentage by over 14.7% in less than 14 months.

● Coordinated additional departments within the organization for compliance monitoring and training which helped minimize risks for the organization as well as streamline communication between those departments and the Legal and Government Department.

● Consistently boosted compliance scores of teams by 11.5% by training teams on the other departments on how to maximize their compliance scores and understand regulations which affected their advisement.

● Ensured the completion of all state, federal, and ethical obligations in rendering assistance on multiple investigations with external agencies.

● Produced and communicated benchmarking information to the assistant vice president of operations compliance and the vice president of ethics and compliance, which helped lessen internal audit findings by 30% throughout the fiscal year.

● Determined the cause of audit findings and decrease audit risk through the implementation of corrective action plan process.

● Implemented a pre designed audit program which evaluated, re assessed, and oversaw the company's internal controls over regulatory compliance reporting, which also included all related documentation and testing in an audit work paper format.

● Earned selection as operational point person for Eddie Bauer for multiple stores in the Chicagoland area in reconditioning an under producing store.

● Played a pivotal role as the district team builder head, and pioneered the following results:

Sales increase by 12% in less than two years.

Transformation of numerous previously non comp stores into comp stores that resulted to an average sales increase of 18%.

● Served as the operation point person for Ann Taylor Loft, in charge of establishing eight stores throughout Chicago and formulated a new design for the fitting rooms which enhanced sales efficiencies and subsequently implemented in all new stores opened nationwide.

PROFESSIONAL EXPERIENCE

COVANCE SAN DIEGO, CA

Case Manager Sept 2015 present

● Respond to inbound calls from customers, identify how best to assist the caller, document calls in appropriate database, and handle/escalate calls per PSPs.

● Ensure that the appropriate reimbursement steps have been taken for the patient such as the insurance verification, prior authorization process, claim, PAP screening, SP Triage etc. so that the case manager understands what the reimbursement or financial barriers the patient is facing and then can work on their behalf to remove it.

● Build relationships with patients, providers, or other key stakeholders to best meet their needs.

● Recognize and identify trends within their region. Provide suggestions on how to address these issues to

● Supervisors and Client Management, educate and train team members on these issues as necessary.

● Assist with training new case managers by shadow/reverse shadowing them and serving as a data checker. BRIDGEPOINT EDUCATION SAN DIEGO, CA

Associate Director, O perations Compliance Jan 2013–Jan 2015

● Take full charge of the Audit Department for functional areas for the Online Division while also partnering with the division on risk reduction activities.

● Spearhead efforts in evaluating compliance with standards as well as in identifying compliance risks and concerns. PAGE 1 OF 2

CAROLINE FROMMEYER

3741 YOSEMITE STREET, SAN DIEGO, CALIFORNIA 92109

224-***-**** acum9v@r.postjobfree.com

● Lead the initiation and development of a compliance program within the enterprise to ensure its adherence to regulatory agencies, company policies, and Department of Education.

● Put risk assessment, sampling methodologies, and testing methodologies in line with the internal audit approach.

● Pioneer and launch reporting to key constituents across the enterprise.

● Serve as liaison between the internal audit, legal, accreditation and licensing, and other external agencies as required.

● Work on policy review, catalog and disclosure updates, state authorization applications and requirements, and company trainings in partnership with academic affairs, legal and government, and learning and development. Operations Compliance Manager Apr 2011–Jan 2013

● Developed and executed the corrective action plans to incorporate the findings from compliance risk and analysis.

● Ensured the timely reporting of audit progress, findings, and results to leadership in verbal and written formats.

● Accomplished a special project designed for new audit steps based on risk assessment, regulations research, and company requirements.

Quality Assurance Lead/Auditor Mar 2010–Apr 2011

● Collected and filed audit results by preparing and finishing all audit working papers.

● Leveraged industry expertise in supervising and training as well as preparing audit training materials for the new audit staff.

● Directly reported the department's roles and responsibilities to operational staff, while also ensuring strict regulatory compliance.

● Oversee quality performance of student receiving advice by auditing calls.

● Expanded the awareness of new auditors through the development and facilitation of a comprehensive training program for them.

● Headed transformations which resulted to monthly and quarterly enterprise wide communication. ASHFORD UNIVERSITY SAN DIEGO, CA

Admissions Manager/Advisor Jan 2009–Mar 2010

● Performed in depth assessment on key business aspects to identify and present factors that drove results.

● Demonstrated interpersonal skills in coordinating with the Legal and Government Department on compliance matters.

● Advanced the professional development and intensified productivity by facilitating two training sessions each month. EDDIE BAUER SAN DIEGO, CA

Store Manager Jun 2006–Nov 2008

● Held responsibility in conducting quarterly store inventories.

● Operations point person for Chicagoland area.

● Turned multiple Non Comp stores into Comp stores ANTHROPOLOGIE ( GENEVA, IL

Home Department Manager Sep 2005–Jun 2006

● Maintained regular communication with territory, regional, and strategic managers as well as with buyers.

● Supervised and arranged customer service events.

● Consistently surpassed department expectations for productivity and accuracy levels. EARLIER CAREER

ANN TAYLOR LOFT CHICAGO, IL

Store/Operations Manager May 2000–Sep 2005

EDUCATION

Master of Arts in Organizational Management: 2011 ASHFORD UNIVERSITY CLINTON, IA

Bachelor of Arts in General Studies: 2007

COLUMBIA COLLEGE COLUMBIA, MO

Associate of Arts in General Studies: 2004

MCHENRY COUNTY COLLEGE CRYSTAL LAKE, IL

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