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Technical Support Customer Service

Location:
Surrey, BC, Canada
Posted:
May 05, 2016

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Resume:

+1-204-***-****

acum9e@r.postjobfree.com

**** ****** **,

New Westminster, BC, CA

V3M 3C7

An experienced IT professional having the ability to take the technical lead in projects and supporting technical implementation whilst working on multiple products. A self motivated, detail oriented, agile, flexible, organized, committed team player with innovative mindset and ability to communicate at all levels.

Education

Technical Skill Set

Visual C++, HTML, CSS, SQL, PL/SQL, ASP.Net, ADO.Net, JQuery.

SQL Loader, Microsoft Office, Spreadsheet, Visual Studio, .Net Framework.

Windows 7/8/XP/Vista, LINUX.

Oracle 8i, 9i, 10g, 11g, E-Business Suite 11i, MS SQL Server 2008/2012.

SDLC, Object Oriented Programming, RDBMS, Web Services, Virtual Box, Agile.

Achievements

Award for Best Oral Presentation at the Seventh Annual Graduate Students Research Colloquium 2015 at University of Winnipeg.

Received highest tuition scholarship of $28,530 during my Masters degree because of my excellent academic record and performance.

Publication

As an author, submitted a journal titled “Measuring the Nearness of Layered Flow Graphs: Application to Content Based Image Retrieval” to Intelligent Decision Technologies (IOS Press) (Published March, 2016).

Certifications

Oracle Database 10g Administrator Certified Associate (OCA).

Oracle Database 10g SQL Certified Expert (OCE).

Industrial Experience

Research Student, University of Winnipeg (Winnipeg, MB) Jan, 2013 – Oct, 2015

oDeveloped a practical application in C++, MATLab and python to perform Content-based image retrieval on a digital image dataset of 1000 images.

oFrom an online website (Kaggle), picked a dataset of 223K online reviews, and constructed a system to classify query reviews among all the other online reviews using C++ and R.

oSuccessfully designed a C++ application for handling web based indexing techniques that are used in numerous search engines.

Sales Associate, Tommy Hilfiger, Winnipeg, MB Nov, 2014 – Aug 2015

oCreating a positive, welcoming experience for customer and demonstrating their mindset while working in the store.

oEducating customers on products, offers and promotions and make a bond with them by asking open-ended questions.

oSpeaking with knowledge and confidence to customers about styles and fits.

oDelivering customer service to increase sales and upholds all store policies and procedures.

oHolds the reputation of selling more than the assigned targets consistently.

oContributes to a positive working environment by assisting team members in customer interactions.

Student Assistant, University of Winnipeg (Winnipeg, MB) Aug, 2013 – Feb, 2014

oGenerating tickets in HEAT and log requests using computerized call tracking software (or manually, if necessary).

oReceive inquires by phone, electronic mail and in-person from students, staff and faculty who need technical support (hardware, software, electronic equipment) and develop communication to students, staff and faculty and closing the tickets once they the problem is resolved.

oProvide first level technical support for specific calls (e.g. troubleshoots basic computer problems).

oHelping students and staff in maintaining, troubleshooting and administering the use of local area networks (LANs) and computer workstations and peripheral equipment.

oSet up university networks and connections to the internet.

oInstall, maintain, troubleshoot and upgrade web-server hardware and software.

oVerify Technology Solutions Centre web pages are working and up to date.

Graduate Engineer, Khanna Paper Mills (India) Jul, 2011 – Dec, 2012

oCustomizing standard Oracle e-business Suite 11i forms as per the user requirement by providing full SDLC i.e. data analysis, information gathering, designing, testing and implementing the desired changes by using Oracle Forms and PL/SQL programming language.

oWorking independently or collaborating with the team members for optimizing database queries and performing SQL code reviews.

oDesigning scripts in SQL and PL/SQL to automate several database applications and implementing test plans and control procedures accordingly.

oCreated documentation that provides guidelines such as data standards and procedures for SQL servers and other firm applications.

oDevelop & design several security and performance issues.

oEnhanced end users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

oCreating and executing test plans and scripts to check the accuracy of the developed system and ensure compliance with standards.

oIdentifying the defects/flaws in the system and documenting the results.

oProvided production support for the review, analysis, troubleshoot and repair of database issues by working on the assigned tickets.

Database Management Apprenticeship, Khanna Paper Mills (India) Jan, 2011 - Jun, 2011

oEnsuring quality and reliability of data collection, procedures and tool by performing unit testing before writing code.

oIdentify and diagnose database issues and provide appropriate solutions.

oProvide excellent customer and technical support in case of any query or technical problem to maintain user trust.

oWorking on tickets and assuring that all the tasks are completed on time.

oCreating tables, indexes, SQL/PL SQL scripts, triggers, stored procedures as required.

oInstall, configure, upgrade and maintain SQL Server.

oWrite, modify, integrate and test the software code and assist developers with PL/SQL code tuning.

oInteracted with the HR department to know about their software requirements and successfully developed New Employee Registration form for HR department using Oracle Reports, Oracle Forms and programming language SQL and PL/SQL.

Software Developer, BBSBEC (India) Jan, 2008 - Dec, 2010

oImplement software components and maintain the existing softwares.

oDeveloped a mobile application of photo album using J2ME with front end designed in Sun Jdk 5.0 software development toolkit and back end in SQL server.

oDesigned an application in PROLOG that identifies the correct category of birds from a dataset of North American Birds.

oDesigned a passport application form that handles several passport queries along with new passport requests in ASP.Net (front-end) and SQL Server (back-end).

References available upon request



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