Renu Navani

DoB: **th Nov ****

Professional Highlights

Expert in business process and development of CRM system including analysis, design, development, testing and implementation of software applications

Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously

Developed and implemented business plans with the help of senior members in the team

Have experience in doing excellent documentation on business requirements

Have good written and oral English skill

Summary

Innovative professional with 13+ years of progressive experience within the sales support & business analyst function and having skills to drive business growth, capitalize on new areas having potential, and manage all aspects of daily business operations

Employment History

Currently working with “Pernod Ricard India Pvt Ltd “Assistant Manager – Operations - Institutional Sales Division from Dec’08

Highlights of the current role

Successfully completed & implemented CRM system for Canteen Stores Department - Sales & Support named CSD Sales Tracker

oProactive team member with refined business mind and exemplary people skills

oFacilitate a team approach to achieve organizational objectives, increase productivity and enhance team spirit

oProficient in the use of various computer programs and applications

oActively participated in new project developments of the company few are mentioned below :

Sales Reporting Solutions

Portal Configurations

Master Data Management

oTo Identify areas for increasing sales in various Unit Run Canteens and giving insights to the team in form of monthly reports, quarterly presentations and annual reports

oReleasing sales orders and processing their invoices as per the cost card and pricing approved

oFollow-Ups on label registrations and C-forms collection

oAdministratively monitoring of confidential information and data management

oArranging travel arrangements for the entire team

oTo play an active role in planning and phasing of annual targets and market share

oDrafting confidential internal/external business documentation

oManage the general managers calendar and schedule appointments as required

oUtilize discretion and judgment and screen incoming calls and correspondence

oManage and organize schedules for executive and customer visitors

oCoordinate company programs, events, meetings, or conferences by arranging meeting rooms and caterers

oPrepare expense reconciliation for the executive management team as needed

oPrepare correspondence, coordinate meetings and travel, assist with special projects

oImplemented new filing system called E-filing and records database

oAssist the HR department with various duties, including data input, recruiting and new hire orientation

oResponsible for assisting Logistic professionals by analyzing the following :

Forecasting lifting plan for the month

Weekly lifting bucket to factory

Plan excise duty cash flow (UP and Bangalore)

Track Indent execution by plant and update sales team on daily basis

Take inputs from central logistics on stock availability

Work towards minimizing outlook variances due to stock mismatch/ stock out

Quarterly planning of rolling volume forecast

Analyze volume month on month and try to bridge the gap between outlook and actual

Tata Teleservices Ltd- Senior Executive – MIS - Enterprise Business Services Group

March 2007 – Dec 2008

Highlights of the role

Successfully completed & implemented CRM system for Sales Team – Crystal Ball

oResponsible for preparing daily MIS reports with various levels split in terms of Region/Circle/Segment activations report visa-vise annual operating plan.

oResponsible for publishing productivity tracker at all levels in the team starting from team leader and below

oIdentify process bottlenecks and build new solutions

oTracking of field sales representative productivity matrix for distributors incase of IOIP business.

oDevelop procedures and standards to enhance ongoing business profits by providing special support to top customers of the company

oMaintaining close coordination with the technical team of Cognos BI team to enable activations which have got stuck in the error bucket (which needs to be cleared from various system platforms like Billing/TIBCO/POS/Metasolv) to get reflected into the system for accounting purpose.

oPreparation of monthly review presentations

oReviewing Churn Analysis on monthly basis and providing suggestive methods to reduce them

oSolely responsible for operation of Crystal Ball Portal right from preparation of User Manual till the launch phase and conduction of training sessions for all the new joinees at all levels.

oAttending queries related to this portal by the circle and other departments.

The Times Of India - Asst-Manager – MIS

Response Department July-2006 – February 2007

oFollowing up with other departments and creating new reports on projections for analytical purpose.

oFollowing up with branches on their Month-wise Budgets.

oUpdating the Broadsheet features and revenue expected from new business groups.

Maintaining a forecast calendar and planning sales strategy for the same.

oPreparing Ready Recknor, which covers latest news about the division focus for the month targets for the month & top clients.

oManaging Client Database

oAnalysing category wise contribution to sales and the business,

oProviding feedback to the management on the branch performance.

Reliance Infocomm Limited MIS Support May 2004 – June 2006

As a MIS Support my responsibilities were:

oTo produce sales reports and analyse data in terms of new prospects. Detailed reports include Product wise sales reports, Sales made during a quarter, sales made by each circle, Total revenue generation quarter wise, etc.

oHelp the management to generate business plans, market reviews, etc and analyzing relevant data, recommending and supporting the implementation of action plans

oTo produce MIS reports on total sales of RIM, FWP and FWT on overall India basis. Handling data flowing in and out from 14 circles.

oDesigned and managing a Sales Portal that maps the sales of each product. The said portal captures sales Circlewise accurately avoiding duplication.

oSolely responsible for operation of the portal as Head Office reserved the rights to collate all sales penetration by circle offices. This data is then appended here in Head Office to the circle targets and in turn the group targets.

oAttending queries related to this portal by the circle and other departments.

oRegular follow up’s for Data Management with all the circles and helping them solve their problem in terms of getting information from the systems like DSS/PHONEGEN/ADC/RECON.

oCollating reports sent by all the circles on Sales Projections and sending it to the superior on weekly basis also generating KAMwise, GSEwise performance sheet

oPreparing Daily Sales Report, Validation Report, Analysing Data in terms of new Customers tapped by the circles and reporting feedback to the management.

Enkay Telecom (I) Limited Asst. Manager Operations Jun 2002 – Apr 2004

Enkay Telecom is the most leading Company in the telecom sector which deals in EPBAX’s, Digital Camera’s etc. They have a Client base of more than 10000 customers.

As an Asst Mgr, my responsibilities were

oResponsible for handling entire coordination between branches all over India. To enable proper communication and execution of their order as and when stocks are expected.

oInteracting with Branches and giving them information on their queries.

oPreparing MIS.

oProcessing Purchase Orders & maintaining records of outstanding statements.

oProcessing vendors bills for materials purchased.

oInteracting with the stores department regarding logistics.

oMaintaining material planning list and submitting reports on the same to the management to plan stocks.

oPreparing presentations on the forecasting sales expected to happen.

oCoordinating outstation dispatches.

oMaintaining the list of Short supplies.

oCommunicating with the branches on their performance and giving feedback to the management.

oHandling Bulk orders i.e. tendering.

oCoordinating dispatches for Bombay customers.

oHandling customer complaints, queries & outstandings reflecting in their accounts.

Kodak India Ltd Officer – Digital & Applied Mar 2001 – Nov 2001

Imaging Division

Kodak (I) Ltd. is the most leading Consumer Oriented Company, which deals in consumer products like cameras (both Digital and Consumers cameras), Rolls, Scanners, CD Writers and CDs.

As a Officer, my responsibilities were,

oResponsible for coordinating & facilitating clients meetings, both internally with other departments and externally with Clients. Provide accurate and timely reports. Utilize expertise to create pricing proposals, develop administration manuals and plan designs for existing and new businesses.

oCommunicate with clients on a daily basis to ensure their needs and goals are being met.

oResolve client problems in a meticulous and organized fashion

oHandling the entire division right from Ordering and Indenting of products from Singapore, Australia & Hong Kong.

oCommunicating with the customers and getting orders from them.

oHandling customer complaints and Sales Return of all the products on all India basis.

oKnowledge of all the Digital cameras and products marketed by the company.

oPreparing monthly reports on Slow moving inventory and organising the Sales projection for the next month.

oForecasting Annual Operating Plan for the entire division and projecting achievement plans for the same.

oProcessing Credit notes of the customers and regulating pricing procedure.

oFollowing up with the warehouses for the materials expected from clearing agents.

oFollowing up with the clearing agents for the material under clearance.

oCommunicating with all the leading distributors in the IT industry for sending information’s on new product arrivals, product brochures, training material etc.

Ingram Micro India Ltd. Senior sales and Aug 1999 – Mar 2001

Support associate

India’s largest I T Products Distributor Company. Ingram stands third in sales of IT distribution in overall India.

As a support associate, my responsibilities were,

oResponsible for Developing and planning operations for support and service of the overall clientele

oLiasing with corporate customers.

oDirect Bulk Sales to Corporate Houses.

oClient servicing

oMaintaining Daily Sales Records

oFollowing up with the vendors for the materials required.

oPreparing Quarterly Reports on the Sales done along with average gross margins.

oAttending customer queries in terms of product specifications, Technical queries, Product Replacement issues, Credit note & Overwriting Commission issues also.

Also handled Networking Systems Division, Application Systems Division and Peripherals Division.

Motilal oswal shares Customer service Jul 1998 - Aug 1999

& Securities executive

Motilal Oswal is a well-known Company dealing with Trading of the shares, stocks and securities. It’s a listed member of BSE and NSE.

As a Customer Service Executive, my responsibilities were,

oResponsible for payment collections.

oResponsible for Daily NSE & BSE reports.

oAttending to customer complaints & queries.

oResponsible for giving feedback to management regarding Client Management.

Professional Qualification

B. Com. 1996 Mumbai University 2nd Class

HSC 1993 Maharashtra State Board 1st Class

SSC 1991 Maharashtra State Board 2nd Class

Computer Skills

oMasters Diploma in Software Engineering from Aptech 1993 – 1996

oWorking knowledge of WIN’98, MS Office, DOS, Internet, E-mailing etc

Awards/Achievements

Awarded for the Highest Sales Target achieved for Networking Division.

Languages Known

English, Hindi, Marathi & Sindhi

Personal Interests

Travelling and Music

References

Contact details available on request

Place: Mumbai Renu Navani

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