Christopher Tung

**** ****** ****** ********* **, San Francisco, CA 94108 415-***-**** acum7s@r.postjobfree.com

Experience:

GrowMobile by Perion – San Francisco, CA

Advertising Operations Manager November 2014- April 2016

●Responsible for monitoring campaign delivery, turnaround time, troubleshooting and other key performance indicators relating to mobile and network ad operations.

●Served as day-to-day POC for traffic partners and publishers.

●Solved technical issues and provided solutions between clients and internal staff

●Monitored and solved campaign related issues including troubleshooting of campaign delivery, reporting, tracking and attribution

●Ensured on time campaign launch and diligent monitoring and ownership of campaigns while maintaining reporting records for current and historical campaigns

●Worked closely with Grow Mobile engineering to provide feedback on Grow products and efficiencies.

●Communicated with mobile ad networks to troubleshoot any tracking-related issues

GrowMobile – San Francisco, CA

Campaign Coordinator December 2012- October 2014

●Founding member

●Oversaw and executed day-to-day operations and administrative needs of GrowMobile SF office

●Worked closely with GrowMobile Founders to provide feedback on GrowMobile products and efficiencies

●Maintained reporting records for campaigns and historical campaign details

●Monitored and solved campaign reporting issues

●Planned company team building and corporate events

Fleet Data Systems – San Carlos, CA

Assistant Production Manager March 2011- December 2012

●Work directly with production manager to improve production efficiency

●Assemble and test fleet tracking components

●Program fleet telemetric devices and components and update firmware

●Provide technical and administrative support to the production and business development team

●Inspect and evaluate individual components for quality assurance

Toyota 101 - Redwood City, CA

Assistant Service Manager June 2008-November 2010

●Exceptional sales and communications skills helped exceed monthly quota by 20%

●Maintained and updated database with customer and vehicle information and service history

●Consulted with customers to diagnose symptoms and recommend appropriate services

●Established strong rapport with clients; consistently high Customer Service Index scores

●Efficiently organized and tracked vehicles through the entire service process; prioritized workflow to streamline process, ensured vehicle were repaired and completed in a timely matter

●Proficient in researching symptoms, conducting inspections, checking vehicle history and warranty provisions, and building cost estimates and pricing options

Rental Agent/Front Office Coordinator May 2004-June 2008

●Responsible for billing service customers and tracking repair orders

●Assisted customers with vehicle reservations, selection and rental agreements

●Coordinated a fleet of 30 rental cars; ensured all vehicles were fueled, cleaned and maintained

●Managed an extensive phone database and confidential customer information

Customer Relations Specialist January 2000-May 2004

●Responsible for managing customer concerns and scheduling service appointments

●Attended training sessions at regional headquarters to participate in educational opportunities

Education:

University of California, Los Angeles June 2008

Bachelor of Arts in Political Science, Concentration in American Government, Minor in Geography

Recipient of the Governor’s Scholar Award

Qualifications:

●Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

●Conversant in Cantonese Chinese

●Extensive experience with CRM and SAAS software (Salesforce, Jira, Asana, OBIEE)

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