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Manager Customer Service

Location:
Alto, GA, 30510
Posted:
May 04, 2016

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Resume:

R. Brett Bray

** **** **** **. *********, GA ****9 PHONE 706-***-****

acum7l@r.postjobfree.com

STATEMENT OF QUAL IFICATION

A hands-on sales and customer oriented manager adept in developing and leading a diverse workforce dedicated to providing world-class customer service and sales. Identifying problems, resolutions, potential markets, growth and opportunity is proficient.

PROFESS IONAL EXPERIENCE

April 2012 – Present Asset Campus Housing, The Grove @ Milledgeville Milledgeville, GA General Manager

Lead national portfolio in lowest delinquency at less than 0.25% against budgeted 1.75%

Exceeded preleasing goal of 100% occupancy 90 days ahead of goal

Increased all metrics including effective rent rate, property sales closing ratio, NOI growth October 2010 – April 2012 Build-A-Bear Workshop Alpharetta, GA District Talent Coordinator, Store Manager

ID talent to fill open positions within the South East District totaling 13 stores including all management

Promoted from Assistant Manager to Store Manager and District Talent Coordinator within one year

Increased all metrics including average sale by 10% YTD in comparison to Last Year

Successfully managed P&L with positive variances to 2010 in controllable expenses July 2009 – September 2010 Campus Crest Charlotte, NC Regional Manager

Succesfully managed six apartment complexes in Texas totaling 3,024 beds and 90 employees with six General Managers

Best in Sales Goals

Led Campus Crest in lowest area delinquency, highest occupancy and best budget variances February 2009 – July 2009 Campus Crest, The Grove @ Mobile Mobile, AL Senior General Manager

Successfully managed a 1008 bed student housing apartment complex

Increased resident retention by 12%

Promoted to Regional Manager within 5 months

November 2006 – February 2009 Campus Crest, The Grove @ Milledgeville Milledgeville, GA General Manager

Successfully managed a 492 bed student housing apartment complex

Promoted to Senior General Manager to the Grove @ Mobile EDUCATION

1999-2003 Georgia College & State University Milledgeville, GA Student

B.B.A., Management with a minor in Marketing

REFERENCES: Available upon request



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