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Customer Service Manager

Location:
Morrow, GA, 30260
Posted:
May 04, 2016

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A supportive, administrative professional experienced in working in fast paced

environments that demand strong organizational, technical and interpersonal skills. A highly trustworthy individual who is ethical, committed to superior customer service all while displaying pure discretion. I am detail orientated, able to multi task effectively and very resourceful in project completion. Experience

Billing Specialist, System 5 Electronics; Atlanta, GA 2014-Present Manage and prepare accounts for collections, assist with billing inquiries and concerns, troubleshoot service calls when needed, update reports with returning customers, generate disconnection and final notices. Office Administrator, MidSouth Steel Inc.; Atlanta, GA 2012-2013 Act as liaison between Senior Managers and Project teams, Assist with payroll using Sage 50, Processing all contracts, Purchase Orders and Change Orders using Project Doc, answer multiple lines and direct calls to appropriate persons. Proof Encoder/Wire Clerk, Capital City Bank & Trust; Atlanta, GA 2006-2011 Process bank transactions such as deposits, withdrawal slips, and check, endorse checks and deposits using automated proof encoding machines, resolve issues with balance errors and provide documentation, assisted customer with online banking, password reset and lockouts, trained and supervised new staff on keying in pertinent information from MICR line

Office Manager, Metropolitan Security Inc.; Alpharetta, GA-2001-2006 Performed general accounting and administrative duties, processed expense report and payroll using QuickBooks, order and maintain all office supplies, distribute incoming packages and mail, implement and maintain Education

Riverdale High Dual Seal Diploma, 2000

Atlanta Urban League- Banking and Financial Services, 2006 References

Available upon request

404-***-****

Brookethomas28@yahoo

.com

7012 Winter Woods Ct

Morrow, GA

30260

BROOKE THOMAS



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