Niquia Mays

Phoenix, AZ ***** acum5y@r.postjobfree.com - 623-***-****

Enthusiastic customer service representative with in-depth knowledge of sales, account management and training.

Authorized to work in the US for any employer

WORK EXPERIENCE

Team Lead

Ring.com - Scottsdale, AZ - October 2015 to Present

Ensure maximum recovery on accounts through tech supports agents inbound calls. Actively listen to recorded calls to be able to accurately grade agents troubleshooting solutions. Assure that agents met and exceeded metrics on quality, compliance and regulations and productivity. Documented necessary information and offered procedures to benefit the agents.

Sales Representative

Living Spaces - Scottsdale, AZ - September 2015 to November 2015

Responsibilities

Maintained a selling environment focused on customer service. Worked as a team player to ensure each customer received the best service possible. Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and heavy cleaning.

Scheduler

Remedy Intelligent Staffing - Phoenix, AZ - January 2015 to July 2015

Gathered information to verify doctor's offices and providers. Faxed over test faxes and scheduled technicians and other retrieval methods to receive medical records for a third party insurance company. Met and exceeded daily goals and worked independently.

Account Manager

600 Global - Glendale, AZ - May 2014 to December 2014

Responsibilities

Door to door sales. Displayed thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for satellite and fiber optic cable and internet services. Increased customer understanding of DirecTV, Century Link, and Prism products and pricing models as well as competitive advantage over other service providers.

Student Loan Advisor

Wells Fargo - Phoenix, AZ - February 2014 to May 2014

Responsibilities

Assisted students with student loan inquiries also provided financial counseling. Excellent customer servicing, reached daily compliance goals, provided a pleasant and personal experience.

Technology Consultant

Revana - Phoenix, AZ - August 2013 to February 2014

Business-to-Business sales. Provided support and system design expertise to companies and businesses looking to upgrade technology. Acquired companies who had not yet used services with Verizon. Upsold current accounts and built relationships with customers. Renewed contracts with businesses and upgraded internet, added phone lines, and television services. Occasional cold calling. Achieved sales goal for day/week/month. Inbound and outbound phone calls.

Accomplishments

Number one salesperson nationwide for Verizon IP phone system in the months of June and July 2013

EDUCATION

Real Estate in Real Estate

Arizona School of Real Estate and Business - Glendale, AZ 2016