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Customer Service Specialist

Location:
New York, NY
Posted:
May 04, 2016

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Resume:

ORLANDO PEREZ

917-***-**** email: acum5m@r.postjobfree.com

Sales Associate

Top performing Sales Associate with over 20 years experience in retail sales and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to up sell products and exceed sales targets. Demonstrates leadership skills that align teams and strengthen brand loyalty through exceptional customer service.

EXPERIENCE:

JC Penney, Manhattan Mall, 100 W. 33rd St., NY, NY 4/2010 – 4/2016

Sales Associate

Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.

Operated cash registers, scanners and computers to itemize and total customer purchases, collect payments, and make change for cash transactions.

Maintained and organized store displays to enhance product visibility and expedite product location activities.

Interfaced with customers to identify purchasing needs and directed them to appropriate departments, recommended additional products or cost-effective alternatives to enhance service and satisfaction.

Provided training to new employees to uphold company policies and sustain customer satisfaction.

Scott’s Hallmark Stores, 52 E. 59th St., NY, NY 9/1995 -7/2009

Sales Associate

Provided high-quality customer service to optimize customer purchasing and payment process.

Initiated inventory control measures to sustain stock levels, and helped to order new inventories.

Educated customers on available product options to meet and exceed customer service experience.

Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

OTHER RELATED EXPERIENCE:

Sales Associate/Tower Records & Video

Security Officer/ Wells Fargo, Sony Music Studios

MILITARY EXPERIENCE:

United States Army / Combat Signaler/ Honorable Discharge

EDUCATION:

High School Diploma: Milton Hershey High School, Hershey, PA



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