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Customer Service Manager

Location:
San Francisco, CA
Posted:
May 04, 2016

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Resume:

Matthew Clay

949-***-**** acum5i@r.postjobfree.com

Work Experience

County of San Diego, San Diego, CA

Deputy Sheriff, Sep 1996 - Present

Professional sworn peace officer provided comprehensive public safety services to the community in several capacities.

Conduct preliminary criminal investigations and comprehensive collision investigations. Trained new deputy sheriffs and advanced into a corporal premium position and was a team leader.

Conducted operational briefings and planned special operations, including multi-agency operations (local/state/federal).

Arranged and/or attended community meetings, participated in working groups and made presentations.

Provided security and dignitary protection to city council and mayor.

Courtroom/Judicial security and protective services, access control

Was awarded several letters of commendation and letters of exemplary performance, and a meritorious unit citation.

Deputy Sheriffs Association of San Diego County

President, January 2012 – September 2015

Full-time, elected President and corporate officer of a large, non-profit labor organization, serving several thousand members and affiliate members. Also presided over a related non-profit charitable foundation.

Confer with board members, staff and other organizational officials, to discuss and coordinate activities and resolve problems.

Direct, plan and implement policies, objectives and activities to ensure continuing operations, and to increase productivity.

Negotiate and approve memorandum of agreements and letters of understanding with county administration. Negotiated multi-million dollar contracts with county labor officials.

Served on various statewide boards of directors and committees, serving tens of thousands of members.

Trustee for a retiree medical trust (RMT), overseeing a trust for county public safety employees.

Implemented corrective action plans to solve organizational problems.

Deliver speeches, write articles, and present information at meetings and conventions to promote services, exchange ideas, and accomplish corporate objectives.

Review and analyze legislation, laws, and public policy and recommend changes to promote and support interests of both the organization and public safety officers.

Attended and participated in meetings of municipal councils and boards and occasionally made public addresses or gave public testimony on issues.

Worked with print, television and radio media outlets and participated in press conferences.

Oversaw and encouraged productivity, management and expansion of an association owned retail operation with annual sales of over $600,000.

Built and maintained strong relationships with elected officials from all levels of government as well as highly respected business and community leaders.

Conducted major corporate fundraising to benefit a non-profit foundation, and produced and managed gala events with government leaders of all levels and community business leaders.

Education

California State University, Fullerton, Fullerton, CA.

B.A. Criminal Justice, 1993

Pepperdine University

Business, 1991

Orange Coast College

A.A. Liberal Arts, 1988

California Basic, Intermediate and Advanced POST Certificates

Additional Skills

Superior customer service

Excellent written and oral communication

Public speaking

Large and small group presentations

Microsoft Word, Office, Powerpoint



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