Megan Spencer

*** ****** ******

Huntington, IN *6750

260-***-****

acum5g@r.postjobfree.com

Assistant Manager

Conscientious individual, effective at managing and leading teams, managing store operations and merchandising to drive store sales. A manager focused on maximizing productivity and increasing customer base, with a belief that exceptional customer service is essential to retail success. A personable manager who respects and appreciates all associates, and motivates employees using positive reinforcement. A driven individual able to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

CORE COMPETENCIES

Excellent customer service skills

Salaried shift management

POS systems

Customer relations

Merchandising

Bank deposit procedures

Detail-oriented

Strategic thinker

Mathematical aptitude

Store displays

Staff training and development

Interviewing skills and experience

Hiring and coaching skills and experience

PROFESSIONAL EXPERIENCE

Wal-Mart, Bowling Green OH, Kannapolis NC, Decatur, IN 2008-2010

Assistant Store Manager 2011-2014

Open the store 2015-Present

Tour for store readiness for the day

Complete price change audits, daily deposits, meeting notes,answer emails and priority notes, weekly schedules, generate truck schedule and freight, etc.

Handle customer/associate complaints, concerns, accommodations

Interview, terminate, and coach associates for improvement.

Handle all repairs, claims, invoices associated with freight and general store use

Work with vendors and external sources

Keep track of associate attendance, tardies, vacations, time off, and illnesses.

Family Dollar, Kannapolis, NC 2014-2014

Assistant Manager and Field Specialist

Open and close the store

Make change and deposit drops to the bank

Handle all customer complaints and concerns

Merchandise and set schematics

Set up and unload truck

Handle all DSD deliveries and credits as well as damaged merchandise

Travel to other stores and assist in getting their stores set, in place, and inventory ready according to Family Dollar standards.

EDUCATIONAL BACKGROUND

Bowling Green State University

Bachelor of Liberal Studies 2004-2010

Contact this candidate