SUMMARY:

IT Professional with **+ years’ experience in Business Analysis, Project Management, with a good balance of managerial, and technical, expertise. Worked in various Technical Projects within different industries.

Extensive experience in requirement gathering, analyzing, and documenting detail Functional Requirements (SRS) (BRD). Conducting Workshops, Interviews JAD sessions. Coordinating Test Plans/Cases, UAT, liaison with Customers, IT Department, Business units, and 3rd party Vendors, for project implementation.

Have worked in different IT Roles; Project Manager, Business Analyst, Engagement/Service Delivery Manager, IT Manager, and various Industries; Telecom, Manufacturing, Retail, Healthcare, Customer Loyalty, Investments, BPO and Data Processing in Canada, USA, and India. Experienced in offshore-onsite outsourced projects.

SKILLS:

•Experienced and knowledgeable in all phases of Software Development Life Cycle (SDLC), and various development methodologies: Waterfall, AGILE/ SCRUM.

•Liaison with stakeholders, business users, subject matter experts (SME), business partners, 3rd party vendors, and technology teams, (solution architects, developers, etc.) for planning, coordinating, and executing projects and new initiatives, from development to implementation.

•Skilled in eliciting and gathering business requirements for small to large and complex projects, and translating business needs into Functional and System Requirement Specifications (BRD), (SRS),(FRD).

•Adept in using the various tools/techniques: UML, Use Case, Activity, Sequence, Work Flow, Data Flow, Process Flow, Entity Relationship Diagrams (ERD), Swim Lanes, User Stories, Storyboarding, Wireframes. Process Modelling, (BPR) Change Management, Gap Analysis.

•Skilled in conducting JAD sessions, Walkthroughs, and Interviews.

•Solid Experience in all phases of Project Management Life Cycle (PMLC) initiation, to close.

•Technologies: Excellent Working knowledge and understanding of Information Technologies: MS Office, Excel, Word, Project, VISIO, PowerBuilder, Sybase, COBOL, Java, Oracle, SQL, Informatica/ETL, operating systems (Unix, Windows), infrastructure/networks, middleware, client server, n-tier