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Customer Service Sales

Location:
Toronto, ON, Canada
Posted:
May 04, 2016

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Resume:

Rachel Villanueva

E-mail: acum3u@r.postjobfree.com Mobile: 514-***-****

Summary of Skills

Over 2 years experience collaborating with a team to develop campaigns as well as create, produce and distribute support materials and information

Ability to manage multiple responsibilities, prioritize issues and work towards timely completion of tasks.

Effective communicator, thoughtful contributor as well as a committed and respectful member in a team dynamic

Highly organized and detail oriented with the ability to establish priorities and meet deadlines

Language: Fluent English and French (speaking, writing and reading)

Technical proficiency; Microsoft Office Word, Excel, Office, and PowerPoint

Education

September 2010 – June 2014 Langstaff Secondary School Richmond Hill, ON French Immersion Program (Honours)

September 2014 – Present McGill University Montréal, QC

Bachelor of Arts (Major Economics)

Volunteer and Work Experience

May 2015 – January 2016

Sales Associate - Ardene

Handled customer service complaints and questions in a friendly and helpful manner

Maintained merchandise and general upkeep

Performed clerical and administrative duties to support the Sales Manager

Assisted in the achievement of sale targets set by the company

Provided excellent customer service while processing purchases using a Point of Sale system

Given responsibility to open and close the store including the balancing of cash tills, stocking merchandise and floor set-ups, and keeping track of sales numbers

September 2014 – April 2015

Vice-President - Events Council of Arts Undergraduate Society of McGill

Coordinated and planned monthly school events such as: Quebec excursion, professor and student meet and greet, student study groups, fundraising barbecues, etc.

Managed logistics of Quebec excursion including tour scheduling, transportation arrangements, and monitored financial expenses of organization

Participated in weekly meetings in order to create monthly events geared towards the integration of first year art students in McGill’s education and social spheres

Generated enthusiasm through marketing and the utilization of social media platforms (such as emails, Facebook, and school websites) in both English and French languages in order to increase participation and awareness of events

June 2014 – September 2014

Audiyo Inc.

Reconciled invoice receipts payable on a quarterly basis

Assisted with monthly mail-outs of products, photocopy and filing documents and paperwork

Maintained inventory database using Microsoft Excel

April 2014 – August 2014

Ontario Young Liberals Volunteer

Assisted with the Ontario Liberal Party’s last provincial election in the riding of Richmond Hill to re-elect MPP Reza Moridi through canvassing and assistance of data

Promoted awareness of voting periods through canvassing and calling voters (using both English and French) in the election while presenting with the platform of the Ontario Liberal Party and asking for their support in the election

Recorded and entered voting period data

Collaborated in the implementation of the national field strategy in the riding of Vaughan-Woodbridge which included the creation of a local team of 8 of volunteers to hold local events for the candidates to meet voters

September 2013 – June 2014

Free the Children Member - Langstaff Secondary School

Led multiple Free the Children fundraising efforts through the sales of baked goods and organized sporting events

Raised and promoted awareness through campaigning such as posters, audio announcements, newsletters and canvassing

Informed the student body on current issues and objectives of Free the Children organization through public speaking and multi-media presentations in both French and English at school assemblies with a team of 3 members

September 2013 – June 2014

English Tutor – Tutor on Wheels and Langstaff Secondary School

Reviewed and edit the assignments of secondary school students to ensure that written pieces were free of grammatical and spelling errors within their given deadlines

Led student study groups of approximately 5 elementary students per session that were geared towards building reading comprehension skills

Guided and assisted secondary school students in one-on-one sessions to improve writing skills (such as sentence structure, use of literary devices, etc.) through peer editing, testing, and exercise activities

Other Interests

Volunteer work - Epilepsy for Toronto, Cancer Society and Friends for a Cause

Professional networking

Reading



Contact this candidate