Sherri Parker

Jacksonville, FL *****

acum3a@r.postjobfree.com - 515-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Respite Care Giver

Carrie’s Care Respite – Jacksonville, FL – April 2016- to present

Respite care giver for special needs children and adults. Working with families to help with children so they can have time on their own. Some children have autism, learning disabilities and other needs. Becoming a helper of families in need. Adult care can include being a companion, driver, someone to prepare meals, everyday activities.

Mortgage Customer Service Representative Contractor

Bank Of America - Jacksonville, FL - September 2015 to February 2016

Mortgage Customer Service Representative. In bound calls servicing customer’s questions, updates and maintenance of all aspects of their home loans. Very busy phones, able to work in a fast paced environment and with excellent communication skills and great multi tasking skills Helped customers with their biggest investment they will make. Explained things they did not understand about their mortgage. Excellent communication and multi tasking skills. Used knowledge that was learned.

Commercial Collector

American Home Patient - June 2014 to June 2015

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process contacting multiple insurance and managed care coordinators and medical records to obtain information necessary to prepare billing as required and submits to the appropriate insurance companies. Informs designated person about potential problems or audits concerning clinical information. Reviews and makes necessary corrections and adjustments to billing including changing financial classes when appropriate. Oversees reports on a regular basis to monitor collection progress and locate any possible problem areas.

Biller and Collections Specialist

NuCara Pharmacy - June 2013 to June 2014

Duties include billing product to end stage of collection calls and/or correspondence in a fast paced goal oriented billing department. Providing customer service regarding collection issues, process contacting multiple insurance and managed care coordinators and medical records to obtain information necessary to prepare billing as required and submits to the appropriate insurance companies. Informs designated person about potential problems or audits concerning clinical information. Reviews and makes necessary corrections and adjustments to billing including changing financial classes when appropriate. Oversees reports on a regular basis to monitor collection progress and locate any possible problem areas.

Home Health Aide

self employed - February 2005 to May 2013

Provides health care tasks; nurturing, personal hygiene services, housekeeping tasks and other related support services essential to the consumer's health. Home management tasks including housekeeping, laundry, shopping and errands, prepare and serve simple modified diets according to instruction. Assist with feeding as necessary, assist with bathing, dressing and grooming, assist with toileting; including use of bedpan, commode or toilet, assist self-directing consumers with transfers and ambulation including use of cane, walker, and wheelchair, assist, filled prescription.

Provider Service Representative

Blue Cross & Blue Shield - Des Moines, IA - January 2000 to February 2005

Provider Service

Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards. May also answer and resolve calls from members.

Essential Functions

Handles heavy inbound call volume. Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals. Explains benefits, eligibility, provider status, and any other necessary information to providers, in a clear and precise manner. Records calls accurately in call tracking system. Maintains specific quality and quantity standards. Maintains accurate paper files of work.

ADDITIONAL INFORMATION

Skills: Home Health Aide, Campion, Home Maker, Daycare Provider, Experience with Dementia, Alzheimer, Renal Failure, Mental Health, office experience excellent computer (MS Word, Excel, and Outlook), math and typing skills. Good organizational, communication and telephone skills. Ability to work on various assignments simultaneously.

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