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Customer Service High School

Location:
Trenton, MI
Posted:
May 04, 2016

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Resume:

AKIL ADAMS

***** ****** *****, **********, ** ***83; Home 734-***-****

E-Mail acum2i@r.postjobfree.com

Education:

Wayne State University (2002)

B.A. – Mass Communication

Aflac, Southfield, MI July 2014/ Present

Agent

Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Calculate premiums and establish payment method.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Confer with clients to obtain and provide information when claims are made on a policy.

Contact underwriter and submit forms to obtain binder coverage.

Customize insurance programs to suit individual customers, often covering a variety of risks.

Develop marketing strategies to compete with other individuals or companies who sell insurance.

JR Adams Hockey Federation, Detroit, MI November 2007/ Present

Owner

Design and implement trainings for youth participants, adult allies, and staff

of JRA’s prevention programs

Oversee the implementation of JRA’s Youth Obesity prevention programs and

Projects, including Summer Day Camps, Hockey programs, Elementary School Fitness and Nutrition workshops

Oversee JRA obesity prevention staff and interns and support project planning

and implementation toward achieving program goals and objectives.

Develop and maintain partnerships with community-based organizations to

share resources and mobilize support for advocacy related to public policy

and effective youth-serving systems.

Engage in local countywide planning efforts and advocate for youth

development and youth obesity prevention strategies with the goal of

creating a more effective and evidence-based network of supports and

opportunities for young people.

Engage in ongoing research, information gathering, and dissemination

about relevant trends that involve young people and best practices for

implementing youth prevention programs

ITT-Technical Institute, Chantilly, VA May/2010 – November 2010

Director of Recruitment

Responsible for hiring, training and motivation recruitment team to meet the campus objectives

Accountable for the overall success of the Recruitment Department including meeting recruitment objectives

Provide leadership, direction, motivation and supervision of direct reports as well as overseeing the training and development of staff

Responsible for developing effective working relationships with student, employees and any other outside contacts of all levels

Ensure compliance with corporate policies and procedures, ethical practices, and the guidelines of federal government and accrediting organizations

JR Adams Hockey Federation, Detroit, MI January 2009/ May 2010

Program Director

Design and implement trainings for youth participants, adult allies, and staff

of JRA’s prevention programs

Oversee the implementation of JRA’s Youth Obesity prevention programs and

Projects, including Summer Day Camps, Hockey programs, Elementary School Fitness and Nutrition workshops

Oversee JRA obesity prevention staff and interns and support project planning

and implementation toward achieving program goals and objectives.

Develop and maintain partnerships with community-based organizations to

share resources and mobilize support for advocacy related to public policy

and effective youth-serving systems.

Engage in local countywide planning efforts and advocate for youth

development and youth obesity prevention strategies with the goal of

creating a more effective and evidence-based network of supports and

opportunities for young people.

Engage in ongoing research, information gathering, and dissemination

about relevant trends that involve young people and best practices for

implementing youth prevention programs

Art Institute of Michigan, Novi, MI (48377) July 2008- January 2009

Assistant Director of Admissions

Managed inquiries to achieve prompt contact and performance activity weekly goals; utilizes Ai approved recruitment policies/formats; makes prompt and effective contact with inquiries and redirects unqualified candidates based upon incompatible career goals

Consistently conducted follow up monthly at minimum with all applicants to ensure successful matriculation. Assists other personnel and departments with data collection and problem solving

Participated in appropriate recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, etc

Kaplan Institute

Detroit, MI 48202 October 2006 - July 2008

Admissions Representative

Conduct outbound and inbound calls, emails and faxes regarding the our medical programs

Assist students with admissions, financial aide and registration

Continue to have a great rapport with other departments, regarding our marketing and retention processes with prospective and enrolled students

Westwood College of Technology,

Woodridge, IL 60517 September 2005 – October 2006

High School Admissions Representative

Administered presentations to targeted High Schools

Built a rapport with educators and high school administrators

Demonstrated a high level of customer service to prospective and existing students.

Set and conducted interviews with prospective student's

Increased student enrollment 150% from previous year

Lead High School Admission Representative in Midwest Region (2006)



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