Marilyn Muhammad-Lawal, ITIL

acum1p@r.postjobfree.com

682-***-****

Education:

PMP Exam Prep Boot Camp-PMBOK 5 (course completion)-2015

ITIL 2011 Foundation Certification- 2015

System Center 2012 Configuration Manager Part 2 Deployment (M10748 course completion)

-2014

The University of Texas at Arlington, BBA Information Systems -2011

Tarrant County College, Associates Degree Computer Science -2005

Tarrant County College, Certificate in Computer Science PC Support -2002

Employment History:

Associa IT Project Manager April 2012 – Present

•Currently responsible for managing 25+ IT Projects throughout all phases of the project and product life cycle for Development and Operations to improve user performance of an application or program, save cost to the business and enhance enterprise IT infrastructure.

• Manage vendor and stakeholder communications.

•Tracked and reported on project status, risks, mitigation, and identify best practices for application deployments, migrations for Acquisitions, re-locations and IT conversions at branch level.

•Work with the PMO office simultaneously to manage highly visible projects submitted through the investment committee such as Acquisitions and Relocations.

• Liaison between the business and our external clients to insure stakeholder expectations are met

•Manage and administrated SCCM 2012 R2

•Previously leading a team of System Analyst to provide escalated support to the business.

American International Group (Diversant, LLC SME/Supervisor June 2011 – April 2012

•Supervised a team of 12 onsite techs and 10 offshore techs in Kuala Lampur, Malaysia to meet service level agreements with Service Level Agreement within a 15-minute time frame.

•Monitored employees using several tools to assure optimal customer service.

•Mentored techs to provide assistance with troubleshooting for resolving known issues and acting as liaison for cross functional support groups.

•Maintained the IT knowledgebase with fixes and workarounds for new and known issues and request. Assist with the design of a second level support structure and trained in new implemented tools to streamline processes and procedures.

Islamic School of Irving IT Manager/Desktop Support August 2009 - June 2011

•Lead several projects to implement an Infrastructure process and establish grants from the Irving ISD and the IRS for new and used computer equipment.

•Successfully completed a project to rollout workstations for with school and trained all staff and teachers on new applications process and equipment use.

•Supported all IT operations with AVG security, Microsoft Office, installed and updated hardware/software, managed Active Directory and optimized client and server performance.

JPMorgan Chase (Adecco Technical) Sr. Support Tech July 2008 - January 2009

•Provided technical and application supportsupport while troubleshooting applications for over 600 + end users who accessed Sybase and Wits server applications, Microsoft applications, access databases using Business Objects and UNIX environments.

•Performed software installations using remote tools such as Timbuktu Pro, Dame Ware and remote desktop; using Active Directory for maintaining Domain controllers, group and account creations

•Conducted Blackberry Server activations and created Peregrine and Remedy tickets for escalated issues.

Citi Group Application Support Tech April 2002 - June 2008

•Provided application support for end users remotely using People Soft, SAP, Adobe and Microsoft Office Suite.

•Utilized Remedy ticketing system to track all issues for resolution or routing tickets to other resolver groups and/or dispatching to Dell and Unisys techs for onsite support.

•Used several tools such as Active Directory/ lockout tool status and Rumba for account management.

•Supported users with local and network printers issues

Previous Experience Provided Upon Request

Projects:

•Office 2013 Deployment and upgrade from Office 2010 for 10,000+ users

•Office365 email, cloud and Data migration

•Data Domain 2500 install migration to point comvalt tape system to the data domain and out of the Pillar. Work with EMC vendors to perform the install (design, rack and stack, install new fiber card)

•MDS/VNX Storage install & Migration

•Brocade migration to Cisco MDS

•Pillar Decommission

•Azure infrastructure redesign

•Citrix Enterprise Migration

•IFS Metrix Migration

•Xenserver Citrix provisioning Infrastructure

•etc…….

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