Post Job Free

Resume

Sign in

Customer Service Manager

Location:
North Bergen, NJ
Posted:
May 04, 2016

Contact this candidate

Resume:

Reuben Edwards

*** ********* ***.

Bronx, NY, ***73

Cell: 315-***-****

Email: acum0d@r.postjobfree.com

Objective: A self-motivated, hardworking, and dedicated professional seeking a fulfilling position in the Business Administration industry that offers growth opportunities and allows me to utilize my leadership skills and business experience.

Education:

●State University of New York at Oswego

oSchool of Business

oBachelor of Science, May 2015

oMajor: Business Administration

Related Work Experience:

8/15- Present Newport Credentialing Solutions, LLC Lynbrook, NY

Data Entry Specialist

Prepares source data for database entry by compiling and sorting information; establishing entry priorities

Processes customer and account source documents by reviewing data for deficiencies; resolving

Discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

Enters provider data in requested format for uploading into credentialing database

Maintains data entry requirements by following data program techniques and procedures

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

Inputs new data by running reports and reviewing output

Maintains operations by following policies and procedures; reporting needed changes

Maintains customer confidence and protects operations by keeping information confidential

Contributes to team effort by accomplishing related results as needs

1/2015- 12/15 Community Board Number 9 New York, NY

Internship: Office Manager

Worked first hand with customers providing quality service.

Supported the District Manager including all methods of client communication.

Greets and directs all visitors, including vendors, clients, job candidates and customers.

Ensures completion of paperwork, sign-in and security procedures.

Handles special administrative projects, as well as overflow work from other assistants.

6/2014-5/2015 Ann Taylor New York, NY

Customer Sales Associate

Responsible for managing stock calculations, floor distribution, and loss prevention.

Gave support to stock room employees including unloading and shipping packages.

Provided customers with information regarding each product and any daily deals

and promotions associated with it.

Handled cashier duties by taking cash or credit cards in exchange of goods sold.

Made sure that work area and aisles are clean and shelves are dusted properly.

6/2013-5/2014 Student Association Programming Board (SAPB) Oswego, NY

Business Manager

Created and managed spread sheets that keep track of the organization’s budget

In several accounts.

Made budget changes according to my staff and constituents’ needs.

Kept track of organization meeting minutes as well as aiding in its creativity.

Member of the Event Staff that over sees each program for SUNY Oswego.

7/2012-5/2013 Association of Black Psychologists (ABPsi) Oswego, NY

Director of Programming

Created fun and educational programs that tackle everyday psychological problems.

Utilized Microsoft PowerPoint to create presentations with graphics that were engaging and easy to follow.

Lead seminars of about 70 students and constituents into deep discussion about program topics.

Evaluated program outcomes to determine and implement changes to improve content.

7/2011-12/2013 J. Crew Group, Inc New York, NY

Customer Sales Associate

Provided customer service and product information.

Handled cashier duties by taking cash or credit cards in exchange of goods sold.

Gave support to stock room employees including unloading and shipping packages.

Responded to customers’ requests and concerns in a resourceful manner.

Made sure that work area and aisles are clean and arranged products on shelves in a tidy manner.

3/2011-12/2012 Lakeside Dining Hall Oswego, NY

Dining Room Operator

Helped maintain an orderly dining room while in a fast past environment.

Provided food and customer service to any and all that needed.

Used leadership skills to assign duties to others in the dining hall.

7/2010-12/2011 Old Navy, Gap Inc. New York, NY

Customer Sales Associate

Provided excellent customer service in a fast past New York City environment.

Responsible for managing stock calculations, floor distribution, and loss prevention.

Ensure that all products are well stocked and are easy to reach.

Discourage shoplifting activities by constantly keeping a vigilant eye.

Handled cashier duties by taking cash or credit cards in exchange of goods sold.

7/2010-12/2011 SUNY Oswego (Johnson Hall D.A.)

Welcome Desk Associate

Aided in the distribution of mailing and shipping packages for over 500 residences.

Logged guest in and out of the building.

Aided any students, parents, and employees that had any questions about the SUNY Oswego campus.

Computer Skills: Microsoft Office in Mac and PC: Word, PowerPoint, Excel, Photoshop, and Dreamweaver

Other Skills: Creating/ Managing spread sheets, filing for Purchase Orders, Managing large cash accounts

Memberships and Organizations:

Small Business Consulting Club

Oswego State University basketball Club

Association of Black Psychologists (ABPsi)

Student Association Programming Board (SAPB)



Contact this candidate