PROFESSIONAL SUMMARY:

IT Professional with **+ years of experience.

Provided quality support and service while keeping the IT department within budget.

Improved internal company communications with the implementation of a company intranet.

Achieved greater efficiency in Production department and inventory control with the development of a Work In Progress Tracking system.

Reduced Risk, Time and Cost by developing custom Service Request and Incident Management system.

Successful implementation of JD Edwards OneWorld ERP system with data conversion from legacy system.

US Army Veteran with former Top Secret clearance.

TECHNICAL SKILLS:

Experienced with Mid-Range, Micro, and PC Computers, Local and Wide Area Networks, Internet and Intranet sites. Strong background in program development, client/server relational database development, SQL, hardware/software installation, training, and support.

Familiar with JD Edwards OneWorld ERP, AS400, Cisco and 3com routers and switches, SonicWall & Fortinet Internet Security Appliances and VPN systems, Windows Server 2000-2012, Windows 95/98/NT/2000/xp/7/8/10, UNIX and Macintosh operating systems, Microsoft and Novell networks, Microsoft Office. VB6, VB.NET, ASP.NET, VBA, Visual Studio 2005-2010, IIS Server.

EMPLOYMENT HISTORY:

Perkins Healthcare Technologies 2005 – 2016

Director of IT

Consistently maintained IT department within budget while providing quality support and service.

Improved office efficiency by implementing custom applications for accessing and reporting company data.

Reduced risk and cost with the successful deployment of custom Service Request and Incident Management program.

Increased production efficiency with the development of WIPTracker, a Work In Process tracking system allowing status reporting of any manufacturing job at any point in time.

R. P. Kincheloe Co. 1997 – 2005

Director of IT

Enhanced internal and customer communication and information distribution by implementing both internet and intranet web sites.

Successful installation and implementation of JD Edwards OneWorld ERP system. Performed CNC, Installation/Upgrade and System Administrator functions. Converted mission critical data from legacy system to JD Edwards OneWorld Xe. JD Edwards Training: CNC Foundation Xe, Installation/Upgrade Xe, System Administration Xe and Programming Workflow Xe.

Reduced cost and time required to close and bill Service Tickets by eliminating the need for Field Service Engineers to call and give their Service Ticket information over the phone by creating an eTicket application, which provided the ability to create Service Tickets on site and synchronize them with the JD Edwards CSMS module through a remote access server.

Increased data availability with the creation of numerous Microsoft Access and Visual Basic ODBC applications to directly access AS400 database files.

Connected our remote offices to the corporate network via a combination of Point to Point private lines and Virtual Private Networks.

Planned and coordinated the move and reinstallation of three (3) remote offices, including the WAN, voice mail, and PBX telephone systems. This also included the consolidation of a fourth office into one of the other three.

Ideal Learning Inc. 1989 – 1996

National Customer Support Manager

Managed Customer Support Department providing network installation, hardware and software support for over 1200 educational clients nationwide.

Computer Networking Specialists 1986 – 1989

Regional Service Manager

Manager of Regional Service Department which provided installation, support and maintenance for over 400 Corvus OmniNet educational networks in schools throughout Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin.

EDUCATION:

Brown Institute, Minneapolis, MN

Diploma in Computer Programming

Class Rank at Graduation: 3rd Grade: A – 95.9% Grade Point Average

Languages: BAL, STRUCTURED COBOL, TIP/30, RPGII, FORTRAN.

Equipment: IBM 360/70, 43331, UNIVAC 90/30, INTERTEC MICRO.

Operating Systems: IBM DOS, DOS/VSE, UNIVAC 0S/3.

Vermont Technical College, Randolph, VT

Studied Architectural Engineering

Major: Architectural Engineering and Building Technology.

Sub-Courses: Computer Programming, Physics, Calculus, Analytic Geometry, Engineering Design Graphics, Design and Control of Concrete Mixtures, Drafting.

MILITARY SERVICE:

U.S. ARMY, Rank: Sergeant, E-5

Data Communications Terminal Specialist. Trained on various types of communication and data processing equipment including; Teletype, Keypunch, High Speed Tape, Card Readers and Punches, Card Sorter, Printer, etc. while stationed in Taipei, Taiwan, Clearance: TOP SECRET.

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