Lourdes Peraza

***** ********* *****

Dana Point, CA 92629

949-***-****

aculx3@r.postjobfree.com

SUMMARY

I am a hardworking and self-motivated individual. I enjoy seeing a task completed entirely. Dedication, reliability, organization, and courtesy are traits that I consider to hold and that I would be able to provide in any environment I find myself in. As a supervisor, I have gained valuable experience and knowledge in my working habits and my ability to take on extensive responsibilities. As a leader, I have learned to maintain a productive climate and confidently motivate, mobilize and coach employees to meet high performance standards.

SKILLS

Bilingual, Fluent in English and Spanish

Self-Motivated, Self-Starter: Productive worker with solid work ethic and exert optimal effort in successfully completing tasks. Confident, hardworking and committed in achieving excellence. Highly motivated self-starter who takes initiative with minimal supervision.

Organizational and Communication Skills: Able to plan, organize and implement projects and tasks within an allotted timeframe.

Flexibility and Adaptability: Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas. Thrive in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Leadership, Management, Teamwork: Goal driven with the ability to take charge and manage high performance standards. Team player always willing to building trusting relationships with colleagues.

EXPERIENCE

2012- 2015

Data Entry Supervisor, Long View Fed Consulting (INS Contractor)

As a Supervisor for several departments and units, I gained extensive knowledge in all petitions and all processes within the company needs and the government requirements.

Processes all of the following applications and forms ASVVP, FDNS (Fraud department unit INS) Data Entry, FBI Queries, Legalization Permanent Card residents, FOIA, N-400, I-485, I-797 RFE, I-130 Alien Relative, -COA, CR-89 E-filing, Deposit unit, A/T file create, I-129, I-539, I-751, FD258, Bios, EOIR and many more, in addition, extensive communication with the DHS/USCIS officers from local and other service centers and including answering phone calls, faxing documents, entering data into the system, copy, scanners and, mail equipment. also interfiling documents into the files, down load files into the government FTS system, transfer documents and mail sorting, distribution task.

2008- 2011

Deposit Unit and Data Entry Supervisor, Stanley (INS Contractor)

Supervised incoming amounts of checks to be process as the government required and documents to be entered into the national system accordantly with the government regulations system procedures. Pre-Sort (identification of all incoming mail), Customer Service Desk and File Transfer Request units, Secret Documentation, Return Mail, Attorneys Representations forms, Files Transfer, Update GUI and National Government System Searches and many more.

2003-2007

File Room/ Date Entry Supervisor, SCOT (INS Contractor)

As a supervisor, I gained extensive knowledge in Interfiling, Return Mail, E-filing Raps, IBIS, Deposit Unit COAs. I worked with various Applications and Petitions such as: I-129s, I-129PPs, I-797s, I-130s, N-400s, I-485s, FOIAs, I-90s and many more.

Pre-Sort (identification of all incoming mail), Customer Service Desk and File Transfer Request units.

2001-2002

File Clerk, Mail Room Supervisor SCOT (INS Contractor)

Worked directly with Return Mail, Address Changes, Attorney Representation, and Loose Documents. I also worked with File Transfers to FCO, Physical Preparation, Update Claims, FTI in CIS Consolidation into WAC, File Request, File Locations and direct Filing Systems. And move my way up to Supervisor.

1997-2000

Terminal Operator, Educational Funding Services SJC

Started as a mailroom clerk and advanced into terminal receptionist. Duties included Receptionist, answering phones in Spanish and English, handling of faxed documents, application processing, translating document’s, data entry, TRDS, Filing, handling adverse action letters, credit reports with TRW, EQUIFAX. Customer service, and move my way to Senior Document Processor Supervisor.

1989-1996

1983-1988

1981-1982

1979-1980

1977-1978

Senior Document Processor, American Sterling

Started as a mail clerk and advanced to Senior Document Processing Clerk. Duties included processing and sorting mail into companies and carriers, scanning documents for storage, sending and receiving forms from various banks. As well as the handling of microform documents, data entry, and assisting supervisor as a supervisor.

Environmental Services, Mission Community Hospital

San Clemente Boys & Girls Club / Customer Service and Bilingual Receptionist

San Clemente Sav-On / Cash Register, Manager Assistant

Customers Service /Photo Department /Bilingual Service

San Clemente Library / Library Assistance Clerk

EDUCATION

2005 - 20014

2002

2001

Obtained: CAP Program Certificate of Completion/Appreciation

Obtained: Culture of Privacy Awareness Certificate of Completion

Obtained: Computer Security Awareness Certificate of Completion

Obtained: Sexual Harassment Prevention Certificate of Completion

And many more.

Obtained: Windows Certificate of Completion

Obtained: Intro PC Certificate of Completion

2000

1996

Obtained: Parent Institute of Quality Education Certificate of Completion

Obtained: Physical Therapy Aid Certificate of Completion

1983

Obtained: Floral arrangement Certificate of Completion

1981

1980

High School Diploma, San Clemente High School

Obtained: Library Clerk Certificate of Completion, Saddleback College

REFERENCE

Available upon request.

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