Dessera A Stansbury
P O Box ***, Dickinson, TX **539-700
aculw8@r.postjobfree.com
Summary
Service-oriented individual with a 30+ year background in customer service oriented positions. Core competencies excellent customer service, positive attitude and strong problem solving and conflict resolution skills as well as excellent communicaton and time management skills. Handles tasks with accuracy and efficiency
Skills
Excellent customer service
Microsoft Office
Quickbooks
Social Media
Experience
Service Writer
Dues Camping Center - Dickinson, TX July 2015 - Mar 2016
Write service agreements
Identify problem issues with customer products
Assign appropriate service agent to customer problem
Check to insure that appropriate changes were made to resolve customers' problem
Handle customer complaints
Telephone switchboard
Greeting Customers
Detail Manager
Johnny's RV - Theodore, AL Jan.2010 - Sep. 2010
Detailing interior and exterior of RV units and boats
Up-selling detail services to customers
Ordering supplies
Parts running for Service Department
Clerical duties and answering phones
Collecting payments for services
Store Manager
Jody's Pets - Morehead City, NC Oct. 2006 - March 2007
Purchasing and receiving inventory
Managing, scheduling and training of employees (8)
Daily and veterinary care of exotic and domestic animals for sale
Cash handling, maintaining books and reporting for the store
Owner/Assistant
Keys Mobile RV - Tavernier, FL Nov. 2004 - Sep. 2006
Purchasing and receiving parts and supplies
Bookkeeping
Sales
Customer Service
Assisting with RV repairs
Appointment scheduling
Setting up accounts with suppliers
3rd Key Manager
The Pet Warehouse - Jacksonville, NC Sep. 2003 - May 2004
Bookkeeping
Sales
Purchasing and receiving inventory
Managing, scheduling and training of employees (8)
Daily and veterinary care of exotic and domestic animals for sale
Cash handling, maintaining books and reporting for the store
Assistant Manager
Pet Luv - Ashville, NC Dec. 2001 - Dec. 2002
Maintaining records of breeders and sales of animals
Opening and closing store
Bookkeeping
Purchasing and receiving of supplies and equipment
Matching clients with the right animal for their needs.
Sales
Co-Owner
Halischak Property Preservation - Acworth, GA Nov. 1993 - June 2001
Assessing property occupation for lending institutions
Maintaining property for property owners (lawn care, general upkeep)
Evictions of tenants from properties when financial abligations were not met.
Assisting in finding temporary help and payroll
Executive Assistant
Mississippi Rubber and Specialty Company - Jackson, MS Jan. 1987 - Dec. 1988
Assisting Management is coordinating office services
Programming and maintaining weekly and monthly sales reports
Annalyze and prepare operating reports and financial collections
Customer correspondence, resolving client issues and providing personal customer service.
Assisting in preparation of budgets and annual reports