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Customer Service Manager

Location:
Mississauga, ON, Canada
Posted:
May 02, 2016

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Resume:

BARBARA KASPROW, BA

(c ) 416-***-**** aculw0@r.postjobfree.com

OFFICE ADMINISTRATIVE PROFESSIONAL

An accomplished professional contributor with extensive experience in office administration. Self-motivated, enthusiastic with a can-do positive attitude and proven ability to ensure smooth achievement of any task. Seeking an Administrative support related position where I can utilize my 15+ years of professional experience supporting VPs and Senior Managers while keeping focused on the Corporate Vision and Mission.

CAREER PROFILE

Highly efficient Administrative Professional with proven ability to exercise discretion and use knowledge and experience from past initiatives

Excellent organizational skills which ensure that multiple priorities are handled accurately and efficiently

Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside Stakeholders

Demonstrate attention to detail and decision-making skills to respond to high-pressure situations

Task oriented and driven to completion within narrow timelines

Proactive and takes initiative to lend expertise to team members to increase value and exceed expectations

CORE AREAS OF EXPERTISE

CUSTOMER SERVICE AND SALES

CORPORATE OPERATIONAL FINANCIAL REPORTING

RESEARCHING AND ANALYZING DATA

SCHEDULING AND TRAVEL LOGISTICS

RECORDS MANAGEMENT

BASIC BOOKKEEPING

PROFICIENT MICROSOFT MS SKILLS

PROFESSIONAL ATTRIBUTES

Trustworthy – Diplomat – Responsible – Creative – Multi-task– Goal Driven

– Adaptable – Critical Thinker –

Page 2

PROFESSIONAL EXPERIENCE

Applewood Acres Gardening & Landscaping, Mississauga, ON Sept 2015-Mar 2016

Administrative Coordinator (contract)

Supported General Manager and managed all office procedures including all daily administrative activities of the company, including client appointments, staff site visits, preparation of budgets, quotes and company market bids and monthly billing reports.

•Answered and responded to general company phone and email inquiries

•Demonstrated ability to multi-task managing dozens of clients, company reports, project scheduling, requisitions and delivery of site materials

•Assisted with the management of receivables and staff payroll

•Directed phone inquiries to appropriate staff members

•Managed and coordinated scheduling of client site inspections, vendor meetings, staff interviews, and performed general office duties

F.A.R.M.S., Mississauga, ON April 2014 – August 2015

Program Administrator

Foreign Agricultural Resource Management Services is a non-profit organization that facilitates and coordinates the processing of visa requests for temporary foreign seasonal agricultural workers.

•Provided administrative support to the General Manager and Program Coordinator

•Processed, facilitated, and coordinated applications assisting clients with issues and concerns.

•Processed telephone credit card payments and prepared daily bank deposits, including assisting with monthly account receivables

•Demonstrated excellent telephone and direct customer service

•Multi-tasked in a medium fast paced environment providing excellent communication and technical skills.

Revera Inc., Mississauga, ON March 2014

Corporate Receptionist (Contract)

National Time Equipment Ltd., Toronto, ON Feb 2013 - August 2013

Receptionist/Customer Service Representative

Page 3

PROFESSIONAL EXPERIENCE

Applewood Acres Gardening & Landscaping, Mississauga, ON Jan 2011- June 2012 Receptionist/Administrative Assistant (Contract)

Kitchener Auto Auction, Kitchener, ON Sept 1987- Dec 2000 Office Manager

Agency Temp Positions

EMPLOYER

PROFESSIONAL ROLE

MIDDLETON & ASSOCIATES

media assistant

FIRE MARSHALL OF ONTARIO

CORPORATE RECEPTIONIST

ISRAEL DISCOUNT BANK

ACCOUNTING CLERK

CONSUMERS GLASS COMPANY LTD

accounting clerk

MUSCULAR DYSTROPHY ASSOCIATION

CORPORATE RECEPTIONIST

SIMONS ADVERTISING

CORPORATE RECEPTIONIST

EDUCATION

Bachelor of Applied Arts Degree - Ryerson Polytechnic University, Toronto ON

St. Casimir’s Polish School Diploma –Polish Language Course, Toronto, ON

Institute of Advertising Course – Toronto, ON



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