Professional Summary

Skills

Work History

ESTELLE SHANK

**** ***** *****, ***** ******, MO 63303 (H) 702-***-**** (C) 702-***-**** aculvv@r.postjobfree.com Resourceful financial professional adept at recommending loans and managing multi-million dollar portfolios. front office agent focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader. As a Front Office Agent, whose talents shine in a competitive, innovative and creative environment. Skilled in designing strategies to increase sales, client retention and customer base. LMS System, HOTSOS, for Hotel Operations, Data Magine, Calyx Point, Genesis, Mortgage ware, Encompass, Loan Prospector, Desk top Underwriting, Clout, Edge, and Windows NT, Microsoft Word, Word Perfect, Excel etc Excellent work ethic

Team player

Flexible

People-oriented

Cheerful demeanor

Positive attitude

Self-sufficient

Strong banking ethics

Proficient in 10-key

Front Office Agent 11/2007 to Current

Venetian/Palazzo Hotel and Casino – Las Vegas, Nevada Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Promoted the hotel brand through Volunteering through community events. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Recommended top dining and entertainment options for guests in the Las Vegas area. Greeted and registered guests and issued keys.

Processed hundreds of reservations daily.

Wholesale Mortgage 08/2001 to 09/2007

First National Bank of Arizona – Las Vegas, Nevada Originated, reviewed, processed, closed and administered customer loan proposals. Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations. Successfully closed an average of 116 loans per month. Reviewed and edited loan agreements to ensure accuracy. Recommended loan approvals and denials based on customer loan application reviews. Maintained current loan and pricing information on the online banking website. Correspondent and Broker

Consumer Direct Lending – Las Vegas, Nevada

Recommended loan approvals and denials based on customer loan application reviews. Originated, reviewed, processed, closed and administered customer loan proposals. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations. Successfully closed an average of 30 loans per month. Education

Accomplishments

Certifications

Silver State Mortgage – Las Vegas, Nevada

KH Financial, L.P – Las Vegas, Nevada

Retail Lender and Wholesale Lender.

First National Bank of Nevada – Las Vegas, Nevada

Countrywide Home Loans – Las Vegas, Nevada

Mortgage Broker

CitiMortgage, Inc. / Citigroup – St. Louis, Missouri Kemper Mortgage – Las Vegas, Nevada

J & J Lending dba Vertical Lending – Las Vegas, Nevada Kennedy Mortgage Corporation – Las Vegas, Nevada

American Lending Group St.

Louis, Missouri My Wholesale Mortgage Experience Process loan conditions, and communicate with brokers on outstanding conditions.

Responsible to ensure all service levels are being met and files are being setup within required timeframes. Liaison between Account Executives, Brokers and underwriting in communicating status of loan, answering scenario calls, providing general underwriting help and providing product guideline support. Responsible to prepare loan files for closing.

Audit the file by verifying loan amount, fees, rate, product type, occupancy and confirming fees with both title and broker.

Follow all procedures to ensure all compliance has been followed (i.e. Compliance Ease).

Associate of Arts: August 2000

Community College of Nevada St. Louis Community College - Course Study -Business St. Louis Missouri Las Vegas, Nevada Associate of Arts: May 1981

Macomb Community College - Warren, Michigan

Liberal Arts

Received “Employee of the Quarter” service award in 09/2013 and 04/2016. Repeatedly commended by superiors for excellent customer service. Hotel Operation Development Academy Graduated June 2015

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