Ms. Ali Davis

*** **** ****** ****** # * Norristown, PA 19401 215-***-**** alternate 813-***-**** aculun@r.postjobfree.com

Professional with over 13 years’ experience in the mortgage banking financial services and client service industries. I am one of whom who posses strong communication, organizational and time management. Heavily experienced supervisory with insurance information in data entry, clerical, and administrative skill set. Heavy experience with, office administration, accounts receivable and payable, and general ledgers. Heavy experience with Mortgage banking and mortgages and financial services and insurance services. Concentration in various aspects of all mortgages such as FHA, VA and various other loan products and programs for, loan processing, openings of loans, escrow, REO/foreclosures, closing administration, and pre-contract and title processing and creation of title policies and jackets. High experience with all Microsoft programs. These are including Office, Word, Excel, Coral, PowerPoint, Adobe, Excel and other Microsoft programming. I also have various other financial services and cash and check handling programs. Classes were taken in medical assisting. This was a 980, hour courses leaving me with a 3.85 grade point average. Experience with medical terminology and had started to study for the PCAT the pharmacology examination.

Work Experience:

12/8/14-Present Company Voice, Blue Bell PA -

Supervisor

Upscale call center with different projects. Making outbound calls and taking incoming calls. Worked on various projects such as the Department of Public Welfare under the affordable care act. Assisted the public with applications for Medicaid and Chip for kids. Coventry Direct where I assist seniors 70 and over with other projects within that such as Documentation specialist such as scanning, uploading, taking messages, and carefully searching for documents for policies, insurances, medical records and health screenings for seniors wishing to sell their life insurance policies in a transactions known as a life settlements. Explaining what the process is and what documents and authorizations and illustrations are requested. Assisting the public and educating them daily in all aspects of health and human welfare concerning each individual’s needs and assessments, keeping information confidential as well as following all HIPPA guidelines and quality assurance monitoring. Supervisor for Aetna where I oversee a team of at least 11 people, training, coaching, quality assurance and protocol management.

10/15/14-12/7/14 Corporate Call Center/Hi-Mark Over 65, Blue Bell, PA.

Enrollment Specialist

Took inbound calls for the over 65 program for Hi-Mark at the Corporate Call Center. Assisted potential clients choose the correct plans for their health and budgetary needs. Took the application over the phone and spoke with said clients and their financial advisors as well as their durable medical power of attorneys and other relatives to ensure that the potential client completely understood what was needed prior to the enrollment Government programs also enroll individuals. I was tasked primarily with ensuring that qualification requirements are met. This requires obtaining verification documents from potential enrollees and making them aware of ongoing program requirements. The specialist will also set up the individual or individuals in the system so that program benefits can begin. the primary point of contact for new, members or enrollees. Assisting people with the basics of whom the majority of questions are asked. As a specialist, I had a good understanding of the rules governing the program and of the enrollment requirements for different situations in order to answer questions completely and correctly the first time.

9-5/14-10/6/2014 The Wolfson Group, Plymouth Meeting, PA.

Executive Administrative Assistant

As a Real Estate Executive Administrative Assistant, I answered telephones and took messages for my Vice President and 2 Leasing Agents; I also distributed incoming mail; operate scanners, facsimile machines and photocopiers; create documents, spreadsheets and presentations; complete expense reports and other accounting forms; and answer routine inquiries from clients, agents and brokers. Also provide clerical support to agents and brokers during the sales process. This also involved photocopying sales documents, scheduling closing dates and securing public information about a property. Assistants may not interpret contractors or negotiate on behalf of an agent or broker. Also performed marketing tasks to help sell homes and fill vacant rental properties. These tasks included creating advertisements, posting photos and videos of available properties, producing brochures and fliers, planning open house events, scheduling property tours and answering questions about advertised properties. If a real estate agency uses outside vendors to produce its marketing materials, kept a track of estimated shipping dates and ensure that each vendor's invoice is paid in a timely manner. Gathered information about people who are interested in buying or selling properties. Sometimes performed duties related to property management. These duties include collecting and recording rent payments, creating work orders for maintenance technicians or building supervisors, scheduling tours for prospective tenants, paying utility bills and other property expenses, photocopying lease agreements and forwarding tenant complaints to the property manager.

6/11-7/31/2014 Rem-X, Plymouth Meeting, PA.

Curative Analyst

Responsible for managing the client portfolio of title vendors. Assisted directly in the resolution of the title defects that needed curative actions in order to clear title and other real estate related issues for the client .I had directly coordinated with Foreclosure and Associate Counsel in order to obtain title items that were needed to clear the existing title defects. Worked in a high volume of files that were assigned. Knowledge obtained of LPS, ResWare, AS400, Pacer, Lexus Nexus and BOA system usage.

5/11-6/11/2014 Gordon & Weinberg P.C., Spring Mills, PA.

Paralegal

Preparation of petitions and motions to go to various New Jersey courthouses, sheriffs and other agencies to have the debtor served. Checking systems and other programming as asking debtor for all of their bills, in order to ensure that the petition is accurate as far as the creditors’ names, addresses, and amounts owed, and the amounts spent on monthly expenses. Sent adversarial pleadings, rebuttals, and notices to garnish wages as well as bank levy’s for the state of NJ. Handle incoming calls and e-mail from members, internal employees, third-party vendors regarding all collections matters. Process and maintain files pertaining to the charge of collections, legal, and sheriff’s fees and all legal fees. Made suggestions and recommendations to management and attorneys accounts for repossession based on a delinquency report. Perform loan maintenance on accounts approved for repossession Complete 30+ delinquency reports, and freeze and offset accounts. Refer public judgment request to attorney and apply fees to loan. Process incoming bankruptcy notices and refer to appropriate vendor.

7/ 2012- 1/ 2014 Meridian Bank, Plymouth Meeting, PA

Wholesale Branch Coordinator

Duties include, the opening and putting together of all Wholesale loans. I have daily communication with the Area Vice President, the President and the rest of the interior cabinet for the mortgage organization. Daily phone calls and light receptionist and clerical workings. Sent numerous e- mails, and scanned documents to other financial services companies as well as requesting of documentation, verifications of rent, mortgage and employment. Creating files and placing them in certain stacking orders for GMAC, Trumark, FHLB and other financial institutions. I have exceptional heavy data and numeric entry, on a consistent and daily basis. Examination of all loan documentation for errors and omissions such as income and assets, completed loan applications, examination of the appraisals and tax transcripts, along with working within tolerance and compliance, working daily with these managers, higher ups and underwriters. Making sure that everything is ready and complete to be considered cleared to close because of everything is there and correct. Receives monthly bonus, and merit raise for excellent review within my first 7 months with the company as well as an upgrade in my responsibilities and promoted to Wholesale Loan Coordinator.

2/ 2012- 7/ 2012 Coldwell Banker Preferred, Plymouth Meeting, PA

Mortgage Processing Assistant

Responsibilities included getting mortgage loan files prepared for closing loan settlements.

Prepared the notice for loan settlement getting the times, date and loan location coordinated as well as communicating with Top Loan Brokers, agents and their secretaries and assistants.

Some of my duties were to have ordered taxes for all counties in PA & NJ via Bernheimer’s and Associates and various other organizations. Input data into the computer system as well as did hard research for certain borrowers, checking for liens and getting them clear as per the underwriters specifications.

2/2011-1/2012 Law offices of Shapiro, Fishman & Gaché Assigned to Title and Abstract Agency of America, Inc., Tampa, FL Closing Administrator and Pre-Contract Title Processor:

I was working with in accordance with direct agents representing and working in conjunction with Fannie Mae. Close relations with various aspects of closings. I had to make preparation of legal and compliance documents for the department in the foreclosure process. Preparation of legal and compliance documents for REO, foreclosure, pre-contract auctions, assignment of bids, hold- harmless agreements, order of surveys, title insurance, Close working relations with HR, lawyers, brokers, real estate listing agents, third party title companies, insurance agents, other law firms, and Homeowners associations and their private attorneys and lawyers. Very fast past, extremely tight deadlines meet with satisfactory results and turnaround times.

2/2010-2/2011 Bank of America, Tampa, FL Collateral Analyst: Responsibilities involved heavy duty data and clerical entry for multimillion dollar mortgage funding through use of soft ware called Gems adopted from Countywide Bank. This is where I had analyzed different notes, security instruments, allonges, endorsements, borrower signatures and initials for verification purposes. I had also input bailee and wire instructions, title reports and various FHA, VA and fixed and adjustable, and ARM rate lock mortgages. Very high pace and extremely tight deadlines met with above satisfactory results.

2009 JCIII and Associates, Tampa, FL Assigned to JP Morgan Chase Document Retrieval Specialist: Responsibilities involved file preparation for mortgages. I used heavy data and clerical entry. Very fast pace and time constraints and successful completion of the tasks at hand to make sure that these were error free when these were sent out to corporate for review. There were various, intricate and complicated loan reviews that were performed. Use of new intricate programs called Jump and I-Vault software programs to retrieve and re-create these mortgage files for Fannie Mae and Freddie Mac. Sent back and examined/Forensic reviews, legal and credit data scrubs, deficiency resolution, and final document tracking.

2007-2008 Greenco, Tampa, FL Invoice /Reception:

Duties involved answering phones, data entry, and clerical entry. I had the composition and creating billing invoices for accounts payable and receivable. I was responsible for major multi-million dollar international and local accounts.

2006-2006 Verizon Information Services, Norristown, PA Information Data Operator:

Duties involved composing advertisements for input into the Verizon Super Pages, checking for grammatical and font errors, and followed up with specialized client orders.

2004-2005 American Business Financial Services, Philadelphia, PA Escrow Support Specialist:

Responsibilities involved analyzing, researching, processing, updating, and the termination of these mortgage escrow accounts for multimillion dollar Mortgage Company with various other mortgage companies all under one roof. Heavy data, clerical, numerical and excel, PowerPoint and letter and notice drafting were also created and composed. Dealt with various client bases throughout the country; that I had first and last contact with and confidential dealings with.

2003-2004 New Century Mortgage, Bensalem, PA Junior Loan Processor:

Responsibilities included file preparation for legal and compliance -documents for mortgage funding purposes. Close working relations with title, appraisal, credit companies, banks, insurance vendors and other financial institutions.

Education:

2012-2014 BVS Credentialing Training, Plymouth Meeting, PA,

2014 ATR QM Overview, Acceptable Use Policy 2014, Information Sensitivity Policy, Social Engineering, Mortgage Reform: Appraisal Requirements, Mortgage Reform: Loan Origination and Servicing, Mortgage Reform, HOEPA, Mortgage Reform: Ability to Repay, Regulation Z: Closed-End Credit, Meridian Bank Employee Handbook, The GLB Privacy Rule, CRA Compliance for Small Institutions, SCRA for Lenders, Understanding REPSA, Patriot Act Overview, The Basics of HMDA, The National Flood Insurance Reform Act, OFAC Compliance Basics, ECRA and Fact Basics, Information Security Basics, Sexual Harassment, Fair Lending, Fair Housing, Insights into Insider Lending, The SAR Reporting Suspicious Activities, BSA for Retail Lenders, The Bank Bribery Act, Americans with Disabilities, Regulation Z Basics, Understanding UDAAP, Reg B The Equal Credit Opportunity Act, Acceptable Use Policy Annual 201, MB 2013 BSA Policy, Social Engineering Phishing for Identities, Social Engineering Prevention Basics, Information Security Basics

2006-2007 Lincoln Technical Institute, Plymouth Meeting, PA Registered Medical Assisting Program 980 hours completed. 3.85 grade point average and academic honor roll recipient.

2000-2002 Stratford Career Institute, St. Albans VT A.A. Degree Business Management

Studied the principals and fundamentals of business and management itself

1995-1999 Norristown Area High School, Norristown, PA High School Diploma,

Awards and letters won for Cheerleading, Art, Lacrosse and Track

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