STEPHEN P. FABELA

**** **** ********* **** #**

Scottsdale, Arizona 85257

951-***-**** Mobile

aculu3@r.postjobfree.com

OBJECTIVE: To be part of an organization where my talents and sales experience can benefit management, and

Provide the best Customer service, to assist in building and growing a company as a whole.

EXPERIENCE:

04/01/2016-Present Wyndham Resorts Inc. Phoenix, Arizona

Sales Representative Shell Vacation Organization

Perform sales presentations focusing on vacation trends and habits

Attained Arizona Real Estate License to sell and represent Timeshares

02/06/2016-Present Lowes Home Improvement Inc. Scottsdale, Arizona

Customer Service Representative (CSR)

Assist customers in purchasing home improvement items

Processing of Invoices and PO’s and finalizing transactions

Assisting with construction advice in building, plumbing and electrical

02/2013-07/2015 K1 Indoor Go Karting, Anaheim, California

General Manager Amusement /Entertainment Family Center

Managing of facility and ensuring that customer service expectations are met through service and safety standards.

Manage all accounting aspects of business Profit/Loss Statements (P&L), Sales, Labor

Establish and maintain all training of hourly staff

Build sales inside and outside of center through Racing Leagues, Corporate Events

Create a fun and safe environment for visitors and staff to experience the ultimate in Indoor Go Kart Racing

05/2006-2013 Lifeline Emergency Services, Moreno Valley, California

CEO, Owner Emergency/ Mass Casualty Preparedness Company

Generating “New” Sales via cold calling, and industry trade shows

Manage all accounting aspects of business Profit/Loss Statements (P&L)

Establish and maintain all training of staff, Red Cross Certified, C.P.R., C.E.R.T

Assess needs of client, and establish an action plan based on budgets

Develop and design product-line to be marketed, based on needs

02/2008 – 09/2009 San Manuel Indian Bingo and Casino, Highland, California

Guest Services Manager Gaming Casino

Oversee all Non-Gaming operations within Casino with respects to Customer Service

Develop staff in accordance to Casino standards, and Gaming Requirements

Address all “Customer Service” issues that arose on a shift basis

Insure proper handling of all “Vouchers” pertaining to “Free Play” in accordance with Nevada Gaming Commission

Perform daily training, and information meetings for staff regarding “Policies and Procedures”

10/2006 – 08/2007 Brinker International Inc. (Chili’s Restaurants), Beaumont, California

Restaurant Manager Full-Service Restaurant

Perform all Accounting, Cash handling, Profit/Loss Statements, Inventory Controls for restaurant

Assist in Training/Developing, cross training of staff with regards to positions, and duties, and ensure the needs were properly met

Build sales through Service, and Guest Interaction on a daily basis

Establish and maintain all food handling guidelines in accordance with state, county, and corporate guidelines

06/1995 – 10/2006 ATM Lenders, LLC / EFT Telecom/ MAH Communications Fullerton, California

Director of Operations ATM, Point of sales (POS) Provider

Oversee Sales Team in 26 States

Provide all Accounting information to Vice president, and Investors

Manage all Vendor, ISO contracts, ACH Information, Banking Funds

Developed and Instituted all Technical Support Protocols in Service Dept.

Train Service/technical Staff on Programming, and Installation Procedures

11/1993 – 01/2007 Intelligent Phone Systems Moreno Valley, California

Owner/Technician Independant Communication Service Company

Manage/Maintain 1000+ Independant coin phones in Sothern California

Responsible for accounting /deposits for all monies collected

Generate client invoices associated with individual terminals

Insure all units meet (PUC) requirements, State and local

Troubleshoot all software, mechanical, telco issues with owner of unit

Establish and maintain all maintenance logs for clients for billing reference

EDUCATION: Arizona Real Estate License (2016) Arizona

ITT Technical Institute (2001) San Bernardino, California

Computer Networking/Telecommunications

Project Management

Mount San Antonio College (1987) Walnut, California

Fire Science and Technology

Department Management/Training

SKILLS: Administrative organization

Problem Resolution

Development of staff

Word, Excel, Power Point

Various Food Service and (POS) Software, Aloha, Acres, Epic, Vericenter, Nurit

Ongoing Personal/Management Development

WORK HABITS:

Detailed, organized, Hands-on, Dedicated.

REFERENCE: Available upon request

TELEVISED

REFERENCES: http://www.btcalgary.ca/videos/422**********

https://www.youtube.com/watch?v=GYbFvrMC3Ws

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