R. Ranjeeta Reddy - +1-630-***-****

Professional Background

Relevant Experience

Ranjeeta has 12+ years of experience on SAP CRM modules, WEB UI, SAP ABAP, Workflow, CRM Utilities, Sales & Service Module, SD, MM. She has worked hands-on across various modules of SAP can seamless transform through technical & functional areas. She has been involved across various activities in the software development cycle from requirements gathering to deployment to production.

She has extensive experience in leading & handling onshore / offshore Model across various countries in UK, Malaysia, Hong Kong, Canada & currently in US

She has been involved as a techno-functional role in various projects & is completely hands-on in the system.

Extensive Client Facing Skills, involved in business & requirement gatherings & discussion with clients across the various countries

She is currently an employee of Accenture Limited & has worked prior to Hewlett –Packard & HCL.

She has experience in various modules of SAP CRM, Energy & Power, Core Banking Processing

Ranjeeta is an Associate Manager with Accenture in US & is currently based in San Diego, California. She has worked various countries of UK, Malaysia, Hong Kong, Canada. She has worked hands on & led sizable teams of more than 17 members based out of various locations Hong Kong, China, Mauritius. She has worked with reputed companies like Accenture, Hewlett-Packard, HCL. Below are some of the projects she had been a part of during her Accenture tenure. Overall have won multiple awards for excellent Technical Leading & Performance Exceeding Expectations.

San Diego Gas & Electric - Onshore at San Diego for the past 8 months

Onshore – Ranjeeta is the SAP Lead for Sempra Project (DRMS) based Her role includes working closely with business to gather requirements, do extensive Gap Analysis, work hands-on on complex modules, handle offshore team, troubleshoot & resolve high criticality issues and single POC for any technical issues.

Work involves:

•Configuring Custom BRFPlus Applications, Rule Modeler to automate the entire Enrollment & Eligibility Process of SEMPRA from external system of DRMS to CRM

•Configuring Subscription, Events & Notification across the various

•Involved in Requirement gathering, Designing business process

•Perform extensive GAP Analysis to identify & provide solutions to integrate new requirements with the existing processes.

•Troubleshoot critical issues & provide effective solutions for optimum performance & executing

•Hand-on worked on complex CRM Deliveries & ALE’s, IDOc’s, ABAP

Illinois Tollway – Illinois State Tollway Authority Onshore based out of Downer Grove

Techno-Functional Designer / Developer

Client is the State Tollway Industry of Illinois, US.

Part of the Core Accenture Team onsite at client location assigned to design and develop enhancements aligning with the Tollway processes of Violations & Case Management to CRM that will enable agents to:

To Schedule Hearing Dates, Access Violation Summary, Create the various types of Cases for Disputes &

Served as SMEs for delivery, as well as point of escalation for issues

Discussed with the architects to conceptualize approach and hand-off the design to the offshore team, providing guidance and support.

Technology used to develop the enhancements were the following:

a.SAP CRM Service Request, Case Management

b.SAP CRM Web UI

c.BRF Plus

d.Generic interaction Layer / Business Object Layer

Enhancements included configuring & creating modules to process the Service Requests, Cases

BRF Plus to setup the rule modeler & set up the set of rules to process Violations

Enhancements included configurations

National Bank of Canada, Banking Sector, Onshore based of Montreal, Canada

Onshore Techno-Functional & Co-ordinator for Offshore team

Client was the leading bank in Canada & was part of the Financial Services Banking Sector. The role involved direct meeting & troubleshooting of the current systems so as to translate the business process to SAP CRM flow.

China Light & Power, Electric Utility Company Onshore based of Hong Kong

Project Lead / Designer

Client was one of the leading Energy & Power Distributors in Hong Kong. Team was assigned to design and develop enhancements that will enable back office to automate the billing and the service modules.

Worked at Client site in Hong Kong

Effectively managed a team of 17 developers deployed from 3 different locations (Hong Kong, China and Mauritius), with different technologies (SAP CRM 7 WEB UI Programming, ABAP).

Designed and developed enhancements

Coordinating Functional Requirements

Technology used to develop the enhancements were:

a.SAP CRM Based Configurations

b.SAP CRM WEB UI

c.SAP ABAP

d.Object Oriented Programming

Southern California Edison(SCE) in Southern California

Technical Designer / Developer

Clients are leading Energy, Gas & Electric providers in the California, U.S. Team was assigned to develop enhancements concentrated on Implementation of CRM Service Module, Business Rule Framework (CRM-BRF), WEB UI, Pricing

Work included Enhancements on component Workbench, CRM BRF configuration, CRM Web UI, Custom Rule development, Technical Design, Build, Unit testing, Design and Code Review, Functional Unit Test (FUT), Scripting of the test cases for BRF as well as execution of the same in Mercury tool.

Was handling the technical delivery of the team in terms of direct communication with Client, providing Status Updates, Estimations, Troubleshooting & handling the delivery of objects by large.

Was involved in Development, Conceptualization & Functional Test of Business Roles in CRM WEB UI

Was actively involved in Reviews in every stage.

Objects included Function Modules, BADIs, Data Dictionary, Rules, Expressions, Action Profiles, Events, BRF's, Views.

Worked as a Permanent Employee of Hewlett-Packard based out of India of Role Senior Consultant & Team Lead.

During her tenure worked on multiple clients of Proctor & Gamble, ADOBE, Rothe Erde, Allison Transmission

Was the SAP ABAP Technical Lead working hands-on & handling Projects with sizable teams. Involved in Solution Architecting, Conceptualization, Development for WEB based RFC, Business bluprint

1.Was hands on working on Requirement Gathering, implementing Solutions

2.Developments viz. Complex Module Pool, OOP's based ALV, RFC's Enhancements, BADI's

3.Actively involved in Size Estimation, Effort Estimation, TS preparation, Developments of Applications, Unit Testing, Bug Fixing during integration Testing.

4. Application of Quality Standards and SQA

Overall have won multiple awards for excellent Technical Leading & Performance Exceeding Expectations.

Experience

Company Experience

Accenture Services Private Limited

2010 – Current

Hewlett-Packard

2006 – 2010

HCL Technologies Limited

2004 - 2006

Industry Experience:

SAP CRM Utilities – Energy & Power

SAP CRM Financial Services – Banking

Functional/Technical Skills:

SAP CRM WEB UI

CRM Web Interaction Center

BRF / BRF Plus & SAP DSM

SAP Marketing

SAP Service

SAP Sales

HTML / XML

SAP ABAP

Functional Testing

HPQC & Testing Tools

Business Server Page (BSP) Workbench

Business Object Layer (BOL) Model

Generic Interaction Layer (GenIL)

Application Enablement Tool (AET)

Easy Enhancement Work Bench (EEWB)

Remote Function Call (RFC), Business Add-In’s (BADI’s)

RFC Front End Web Applications

Web Dynpro

Hewlett-Packard GlobalSoft Limited

2006 – 2010

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