Curriculum Vitae

Eddie Da Fonseca

* *******

** ********* ******

BEFORD GARDENS, BEDFORDVIEW

SOUTH AFRICA

+27 (7)3 297 8494

Email address: acult9@r.postjobfree.com

Personal Profile

I am a committed and results driven individual with a track record of delivering high levels of customer service thereby adding value to the business outcomes. I am confident being in the frontline with customer interface and creating high level customer experiences resulting in repeat business and developing sustainable business relationships

Achievements

Designing and Starting up a Brand New Brand Concept OBC Fried Chicken

Making profit in the first month of launching OBC Fried Chicken and thereafter

Top Salesman at South African Airways

Developed a Data Base for South African Airways Pilots

Managed Customer Care Department at OR Tambo Airport for VIPs, Government Officials and Foreign Ministers

Assisted in designing a second data base for Government Officials

Employment History

Company

OBC Group

Employment dates

01 June 2014 to 30 September 2014

Position

Franchise Manager

Responsibilities

Brand Management

Store branding and marketing

Brand design of menus, packaging

Set up new store inline with the brand

Store Management

Testing of menus in line with franchise specifications

Stock management

Managing suppliers

Safety and Health Compliance

Equipment supplies

Weekly reporting on financials and systems

Staff Management

Establishing KPI’s

Establishing a Performance management system to ensure effective performance reporting and feedback

Training

Recruitment

Customer Service

Management customer care and complaints department

Set up meeting with potential customers and investors

Company:

Pizza Perfect HQ

Employment dates

01 August 2011 to 31 May 2014

Position

National Brand/Operations Manager

Responsibilities

Managed 87 pizza stores throughout SA, Mauritius and Angola

Managing rosters for inspectors to ensure stores complied with set requirements

Build relationships with internal staff, clients and suppliers to ensure the streamlining of processes and systems.

Price Management

Budgeting and cost management

Turnover Management

Continuous process and workflow improvements

Store openings managed to set specifications

Customer Care and Complaints Management

Ensuring communication channels deliver effective customer service to all our customers

Met with potential investors for franchise opportunities

Company

O Braseiro Restaurant

Employment date

01 December 2008 to 31 December 2012

Position

Owner

Responsibilities

Managed 21 staff and a Manager

Menu Management

Budgeting and cost management

Turnover Management

Continuous process and workflow improvements

Branding and Marketing

Procurement and Supplier Management

Customer Care

Staff training

Company

Mercedes-Benz South Africa – Cargo Motors

Employment Date

16 October 2006 to 30 November 2008

Position

Service Advisor

Responsibilities

Customer Service

Met client specifications and requirements

Quotes and costing

Daily bookings

Reporting on daily transactional issues

Liaison between Mercedes Benz and Avis Fleet Management

Company

Utax SA Pty Ltd

Employment Date

03 October 2005 to 15 October 2006

Position

Major Accounts Consultant

Responsibilities

Sales and Marketing of office automation equipment

Client relationship management and client care

Quotes and costing

Targets

Reporting on sales

Company

Hereford Financial Services franchise of Liberty Life

Employment Date

01 June 2004 to 30 September 2005

Position

Financial Advisor

Responsibilities

Accredited Financial advisor for Liberty products

Insurance product sales

Client relationship management

Quotes and follow ups

Liaising with underwriters

Meeting sales targets

Company

South African Airways (SAA)

Employment Date

01 February 2003 to 30 May 2004

Position

Special Projects

Responsibilities

ARIBA, automation and streamlining of approvals and processing i.e. e-commerce Enterprise Spend Management

Infrastructure Maintenance

Projects focussed on improving customer experience at SAA

Previous roles at SAA

Customer Care Relationship Manager

Project Manager Operations Support

Manager Customer Relations Domestic Sales and Voyager

Key Account Manager (Corporate/Retail)

Area Sales Manager

Reservations

Departures Control

Senior Flight Attendant

Education

School

Year 12 (equivalent to WA Certificate of Education)

Witbank Technical High School

Tertiary Education

Current – 3 units completed for Diploma in Marketing – Institute of Marketing Management (IMM)

Diploma in Sales

Diploma in Commercial Management (International) ICM

Certificate in Marketing and Sales Management – IMM

Certificate Procurement – University of Pretoria

Certificate in Retirement Financial Planning

References

Evangelos Psiroukis

Pizza Perfect Director/Member

Telephone: +278********

E-mail: acult9@r.postjobfree.com

Jorge Santos

Mercedes Benz South Africa Brand Manager

Telephone: +278********

E-mail: acult9@r.postjobfree.com

Allen Williams

UTAX Manager

Telephone: +278********

E-mail: acult9@r.postjobfree.com

Fernando Pinto

Personal Reference

Telephone: +278********

E-mail: acult9@r.postjobfree.com

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