EDIE FRIEDEL, CPM

* ******* ***** aculsz@r.postjobfree.com

Plainview, NY 11803 Cell 516-***-****

SUMMARY

Technology IT Sourcing and Vendor Management extensive professional experience in highly diversified global financial services corporate environments

Drafted, negotiated, and project managed corporate technology contracts for hardware, IaaS, infrastructure and business application software, SaaS, professional, outsourcing, and hosting services

Worked collaboratively with cross-functional team composed of Legal, Business Process Owners, Operations Risk, Compliance, Audit, Vendor Management, and GIS Information Security to complete required documentation for large dollar volume Enterprise-wide engagements

Conducted Risk Assessments to understand and identify risk, modify engagements where necessary to mitigate IP concerns, and remediate SOWs in order to ensure compliance with banking and regulatory requirements

Strong knowledge base of Banking and Third Party Administration policies, processes and procedures

PROFESSIONAL EXPERIENCE

Bank of America/ MERRILL LYNCH, Jersey City, NJ & Melville, NY

Vice President, Sourcing Manager, Technology Sourcing – Data Center & Distributed Hardware Services

2000 – 2015

Data Center Services:

Compute Grid (Private Cloud) – Team lead to develop RFP, negotiate, and draft contract for Compute Grid that uses lesser priced third party data centers to increase compute capacity while reducing power, space and cooling needed by internal data centers. Private Cloud need not be a Tier 1 Facility as it does not store Confidential Client Data. Internal data centers free up space for applications requiring Tier 1 storage, security, and data back-up functionality. Innovate technology refresh replacement at no additional cost (yielding Save of $845K).

Led Vendor Performance weekly meetings with Private Cloud vendors and the Grid team to ensure contract SLAs and related project tasks were prioritized to meet Client schedule requirements.

Server Maintenance – Create RFP, negotiate, and draft contract for the outsourcing of hardware maintenance services for Intel, AMD, and Solaris servers in the US Campus and regional data centers. Contract awarded to a third party hardware maintenance vendor to eliminate higher cost charged by the respective OEMs. Managed functional team for development of KPIs and SLAs. Resulted in material reduction of price and superior performance SLAs. Innovate pricing methodology based on Call Volume, instead of standard inventory pricing.

Distributed Hardware Services:

Site Support - Lead negotiator for multi-disciplinary team for a $92M competitively bid deal for the outsourcing of deskside support and hardware break/fix services for variety of data and network equipment at the US Campus and retail brokerage branches. Redesign operations model for services, remove need for multiple touch points by many vendors, improving user experience. Over 3 years, this deal reduces existing expenditures with the incumbent service provider by $24M.

International Retail Brokerage Branches – Consolidate multiple local vendor hardware maintenance services into a unified global vendor contract with reduced cost, improved standardized SLAs, and central reporting capability. Structure billing in-country in local currency to maximize recapture of VAT. Establish monthly vendor governance meetings with relevant operational teams and vendor as vehicle for SLA reporting and ensuring contract compliance.

Process Enhancements:

Tax Education - Research tax concerns impacting procurement transactions with Global Tax Group. Draft and present findings to Sourcing group in a training session resulting in new standard contract template language to maximize tax waiver opportunities, delineating software support from software updates to achieve tax savings, and maximizing re-claiming of VAT by using in-country legal entities. Achieved a Temporary Storage Tax Exemption (valued at $1M) from Illinois, enabling our use of a central vendor site for staging of PC and servers for technology rollout to the retail branches.

E-Sourcing - Participated in task force to collect user requirements, communicate them to system support, and beta test resulting changes to Frictionless. Used Ariba tool as contract repository for relevant documentation.

CITIBANK, N.A., New York, NY 1995 – 1999

Vice President, Technology Contract Negotiator – Strategic Technology Support

Negotiate and draft complex corporate technology agreements including enterprise license agreements, master license agreements, outsourcing agreements, master and stand alone consulting services agreements with Statements of Work including custom software development, non-disclosure agreements, and letters of intent with software, Internet business applications, desktop news integration subscription services, and information technology service providers. Coordinate all required business, financial, and legal review.

Research and ensure vendor contracts are implemented which align with the selection of corporate technology standards and strategic technology initiatives to capitalize and leverage global corporate purchasing volumes

Establish and maintain relationships with enterprise vendors and the user community to monitor contract compliance issues ranging from availability of prepaid product, application of appropriate discounts, product utilization tracking and reporting

Selected by management to draft and update all standard form agreements to address current industry issues including outsourcing, Year 2000 compliance warranty and indemnification, and merger assignment provisions for corporate level technology deals. Coordinate revised agreements through the technology and intellectual property unit of legal affairs.

ISICAD, Inc., Anaheim, CA 1994 - 1995

Senior Contract Administrator

Hired by Chief Financial Officer to create Contracts Department for small software company with a customer base of Fortune 100 companies and federal government

EMULEX CORPORATION, Costa Mesa, CA 1992 - 1993

Senior Contract Administrator

Hired by General Counsel to create Contracts Department for hardware company selling primarily private label product to large hardware companies. Managed the contract process for multiples types of contracts including Original Equipment Manufacturer (OEM) deals with complex royalty schedules leading to increased annual revenues of five (5) million dollars, Government GSA contract awards, and tiered distribution contracts for channels and value added resellers required to meet new marketing strategies and directives.

MERRILL LYNCH, PIERCE, FENNER & SMITH INC., New York, NY 1984 to 1991

Technology Acquisitions Group

Assistant Vice President, Systems Contracting & Services Department 1984 - 1991

EDUCATION

UNIVERSITY OF ROCHESTER, Rochester, NY University of Rochester Academic Scholarship

B.A. Economics United Federation of Teachers’ College Scholarship

B.A. Sociology New York Regents Scholarship

Continuing Education

Paralegal Training, California State University at Fullerton, CA

Six Sigma Power-Solve Training, MLU

Outsourcing: Issues, Contracts & Negotiations

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