Ms Triin Lepp

e-mail: aculs9@r.postjobfree.com

address: Chula Vista 78, Irvine, 92602, California

phone: 949-***-****

www.linkedin.com/pub/triin-lepp/4/482/ba7

Certified (IIBA) Business Analyst with 10+ years of international experience in software implementation projects. Experienced throughout various environments including public and private sector, oil and gas industry, call centres, retail, telecom, logistics and manufacturing.

Expert in Workforce Management (scheduling, forecasting time capturing and time keeping, absence management, payroll) solutions (Clicksoftware, Invision, Kronos, Reflexis, Ceridian).

Good knowledge about SAP/IM, HR solutions (Oracle HR, Salesforce, Consultant Engagement, Clientelling solutions.

Ability to understand client’s business needs, functional processes and requirements, translate them in to configuration options, document the design and specifications.

Proven track record of delivering and implementing solutions using Waterfall and Agile methodologies.

Worked as analyst at Vendor and Client organizations.

KEY AREAS OF EXPERTISE:

Extensive business analysis (requirements elicitation, management and analyses, conducting workshops, defining business need, business case, ROI, AS-IS / TO-BE process mapping, gap analysis, scoping, solution design, documentation and assessment, SOR);

Defining data requirements (resources, time rules, pay rules, jobs, scheduling, etc)

Pre-sales activities: configuring and conducting demos, presentations, mock-ups;

RFP, RFI, Vendor selection;

Change Management;

Classroom training;

Writing Use cases;

Supervising application build, test, and deploy activities.

Planning and executing data conversion activities.

CAREER HIGHLIGHTS:

Leading a global Client through RFP process and vendor selection and defining requirements for multiple systems (WFM, Payroll, HR integrated solution) in UK.

Successful implementation of workforce management solution (scheduling and planning of 10K+ field resources) for one of the world’s largest energy products and services provider in North America.

Delivering WFM solution at major utility company for their field force in UK.

Workforce Management solution implementation for large global retail customer in Russia, Sweden and Netherland.

Delivering WFM solution for a client at public sector (130 establishments / 32 000 employees) as a Lead Consultant in UK.

SAP R/3 global implementation for leading international tobacco product manufacturer in Germany. Implementer for four European markets.

CAREER HISTORY:

2015 – 2016 Business Analyst / Estee Lauder Companies (Leading Manufacturer and marketer of cosmetics)

Consulting Estée Lauder in WFM implementation and multiple vendor selection that underpins a global HR Transformation Programme which was launched in the UK early 2015. Responsibilities covered RFP phase, requirements elicitation, project and change management planning, vendor selection (WFM, Consultant Engagement, Clientelling, Retail Reporting), As-Is / To-Be processes, Gap analyses, requirement gathering for Workforce Management solution, solution design, planning Pilot and National roll-out (9000 field resources).

2010 – 2015 Business Analyst / ClickSoftware Ltd (computer software, WFM)

Responsibilities included preparing and leading requirements gathering workshops, defining business goals and objectives, process modeling, decision and acceptance criteria, business and detailed requirements. About 20% of the time dedicated to pre-sales activities.

Representing the client’s business, its users and stakeholders in the design, build, testing phases of implementation.

Solution design, assessment, documentation and other to support implementations. Consulting clients in preparation for deployment including pre-requisite process and policy changes, change management, data analyses and collection; user training; testing activities.

2006 – 2010 Senior Business and Application Consultant at Invision Software AG

(Computer software, WFM)

Lead Consultant in major projects implementing software for a retailer (750 stores) in Finland, government org in UK (32K resources) and global retailer IKEA in Netherlands and Russia.

2003-2004 Regional Implementer at Japan Tobacco International (global manufacturer)

Regional Implementer for SAP R/3 software (Material Management-TSCM52. Business process - Inventory Management), responsible for four European markets. Full lifecycle implementation. Fundamentals of SAP Business One, Master Data, Purchasing (Account Payable), Inventory, Document Handling.

2001 Regional Implementer (CRP project) at Mars Corporation (global manufacturer)

CRP Project (Continues Replenishment Process / AS400). Solution assessment and functional analyses for three Baltic markets (Procurement).

OTHER WORK EXPERIENCE:

2006 (6 month) Senior Planner at Powerwave Technologies (Manufacturing) – supply chain planner

2004-2005 Software Specialist at Imprimerie Centrale (Multimedia) – proof reader

2003 Logistic Coordinator at Japan Tobacco International (Manufacturing) – supply chain planner

1999-2002 Customer Service Coordinator for Baltics at Mars Corporation (Manufacturing) – supply chain

ADDITIONAL TRAINING:

-CBAP certification by IIBA (2015)

-SCRUM (Product Owner) certification (International Scrum Institute, License 719***********

-SAP Deutschland AG & CO - SCM310 IM/LO705 IM/LO955 IM (2003)

-Mars Corporation – Quality Management (1999-2002) trainings in UK, Finland, Estonia, Denmark

-AAC Global – Advanced Finnish language (2002)

-EMI training center – various courses over Custom Procedures, principles, practice (1999-2004)

HIGHER EDUCATION:

1999-2003 Tallinn Technical University – International Business Management

1998-1999 Mainor Institute of Economics – Marketing

1995-1997 Mainor Institute of Economics – Business Management

LANGUAGES:

Very Good level - English, Russian, Finnish, Estonian

Basic - German

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