Steffanie White

**** *. **********

Houston TX,

346-***-****

832-***-****

steffaniewhite533@gmail

EXPERIENCE

Sutherland Global, 5 959 Corporate Dr Houston, TX

*****- * ******* ******* * A Choice Program

January 2014 -February 2016

Coordinated with other departments to assist, clarify and distribute reports. Reported and followed up on claims.

Gathered and reported telephone based applicant information. Make outbound calls to review customer's current claims in order to perform a needs analysis.

Reviewed enrollment applications for accuracy.

Provided efficient processing of customer claims such as status and coverage changes.

Government Program, verify benefits, setup enrollment. Identify ICD 9 codes.

Fax documents to doctors.

Medical Terminology.

Interactive Response Tech Inc, 6 00 Jefferson St,Houston TX, 77002 - B illing Customer Service Rep.

January 2013 - December 2014

Issue invoices to customers.

Update and maintain billing records and documentation everyday. Interact with customers to respond to specific requirements. SKILLS

Management Skills, Training

and Assessment, Customer

Focus, Customer Service,

Data Entry Skills, Listening,

Phone Skills, Effective

Communication Skills,

Building Relationships,

People Skills, Interpersonal

Savvy, Problem Solving,

Multi-tasking, Microsoft

Word 42 wpm, PowerPoint,

Excel, Access, Spreadsheet,

Outlook.

Collaborate with other departments to cater to customer needs. Resolve all accounts within give time frame.

Initiate and perform additional billing responsibilities to meet set goals. Verify billing information accuracy and revise errors. Apac,3200 Fm 1960 E Humble TX, 77338 - Customer

Service Technical Support Rep.

October 2011 - January 2013

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Deliver service and support to end users using and operating automated call distribution phone software, via remote connection or over the Internet. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

Organize ideas and communicate oral messages appropriate to listeners and situations.

Stay current with system information, changes and updates. EDUCATION

Lone Star College, H ouston TX- A ssociate's Of Applied Science

August 2013

Everest College, H ouston TX - Medical Assistant Certification

January 2010 - June 2010

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