NADINE J. HARTWELL MOBILE: 678-***-****
EMAIL: aculr8@r.postjobfree.com
URL: www.linkedin.com/in/NadineHartwell
Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 1 of 4 ENGAGEMENT MANAGER
PROGRAM EXECUTION BUSINESS PROCESS IMPROVEMENTS STRATEGY PROFILE
Organized project leader, who thrives at multi-tasking and prioritizing, experienced in providing direct oversight of project management within an organization. Manages multiple small to large scale projects simultaneously in a fast-paced environment from inception to completion. Known for high-quality engagements that exceed timeline and budgetary targets in both Agile and Waterfall environments with working knowledge of SDLC and project management methodologies.
Mission-driven engagement manager consistently producing innovative results, accomplished in creating problem statements from the perspective of the client and is on point for setting and managing client expectations throughout deal-and delivery phases. Authority in differentiating and adjusting delivery approach based on the type of account.
Well versed process improvement analyst with a skill-set to enhance business growth, proficient in delivering multi-phased, multi-million dollar complex solutions to drive process improvements, competitive advantage and financial gains.
Exemplary communicator with ability to build professional relationships, expert in fostering positive professional relationships with clients, internal stakeholders, vendors/suppliers, project resources, sales and delivery teams. PROFESSIONAL DEVELOPMENT
Master of Project Management (MPM), Keller Graduate School of Management
Master of Business Administration (MBA), Keller Graduate School of Management
Bachelor of Science (BS), Business Administration with a minor in Communications, Central Washington University
Bachelor of Administration (BA), Marketing with minor in Desktop Publishing, Central Washington University
Microsoft Certified Technology Specialist (MCTS), Managing projects with Microsoft Project
Preparing for PMI Professional in Business Analysis (PMI-PBA®) certification, Demonstrating expertise in business analysis and ability to work effectively with stakeholders to define business requirements, shape the output of projects and drive successful business outcomes. Anticipated receipt, September 2016 Productivity
Tools:
Microsoft Office Professional (Word, Visio, Excel, PowerPoint, Access, OneNote, Outlook), Microsoft Project/Project Server, SharePoint, Clarity, Primavera, Jira
Software
Applications:
SAP and Salesforce Customer Relationship Management (CRM), SAP Enterprise Resource Planning (ERP), HCM, Salesforce Marketing and Service Cloud, Ariba, Box, IBM Cloud, Amazon Web Services, Casper, Act Industry
Knowledge
Software/Information Technology Aerospace/Defense Professional/Business Services
Retail Environmental Telecommunications Public Sector Healthcare AREA OF EXPERTISE
Business Development Budget Management Stakeholder Engagement Change Management
Client Facing eBusiness Strategy Relationship Management Strategic Planning Analysis
Change Management Direct Marketing Program Development Product Development
Product Training Project Management Vendor Management Business Process Reengineering
Operations Excellence Process Improvement Strategic Planning Integrated Marketing CORE COMPETENCIES
Risk Management Scheduling / Time Management
Strategizes and creates actions plans suitable to mitigate identified risk; incorporates and tracks identified risk in the action plan
Manages client expectations through the reduction of operational and tactical risks
Coordinates project intake process; determines project needs, perform assessments, identify workflows and documents requirements
Develops monthly performance scorecard to monitor project status, raise visibility and track KPIs
Change Management Budgeting
Implements business solutions to maximize end user adoption and minimize resistance
Improves organizations’ performance by aligning project scope to enterprise-wide initiatives
Updates project and department operating budgets to ensure compliance with expenditure programs and requirements
Monitors contractual agreements from vendors in order to ensure that rights are being delivered, obligations fulfilled, NADINE J. HARTWELL MOBILE: 678-***-****
EMAIL: aculr8@r.postjobfree.com
URL: www.linkedin.com/in/NadineHartwell
Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 2 of 4 opportunities maximized and objectives are met
CAREER HISTORY
Senior Project Manager,
Enterprise Business Applications
Macy’s Systems Technology
Atlanta, Georgia
September 2015
February 2016
Responsible for the execution of complex enterprise application (EA) development within a formal Statement of Work (SOW) to drive project process on time, budget and according to client specifications. Ensured Q4M standards focused on client service integration, system platform design and continual improvement support in a high volume transaction environment. Highlights:
Collaborated with business units to define deliverables and develop solutions that are reusable across the organization
Worked with service engineers and design consultants to construct proper statistical models for measuring operational impact of programs
Accelerated a communication plan across the project team, shared resources and offshore personnel
Supervised operation administration functions; facilitating the creation of new operational policies/procedures Accomplishments:
Managed 4 to 10 implementations varying in phases of development, size and complexity simultaneously
Received “Excellent” rating by PMO on 2/3 of project scorecards indicating intended strategic outcome achieved at project completion
Organizational Development Project Manager
(Consultant)
SunTust Bank, Inc.
Atlanta, Georgia
January 2015
June 2015
Responsible for facilitating projects designed to build key enterprise capabilities in the areas of workforce and talent planning, global effectiveness, navigating change and engaging a diverse workforce Implemented change management strategies to maximize employee adoption and minimize resistance throughout the Focused on efforts to align HR operations into a shared service for the organization.
Highlights:
Guided the Human Capital Leadership Team in the development of internal facing strategies that provided knowledge of programs, policies and best practices
Supplied analysis and reporting on workforce demographics and diversity initiatives to executive leadership and board of directors
Drove all aspects of program execution from scope definition, planning, risk/issue management, status management and communications
Accomplishments:
Re-Launched “A Culture of Inclusion” program; training sessions and branding. Formal policy established for the Executive Inclusion Committee regarding leaderships ownership to sustain an inclusive corporate culture Program Manager, Enterprise Services
(Contractor)
McKesson Corporation
Atlanta, Georgia
June 2013
November 2014
Responsible for supporting and/or leading complex projects including the planning, management, and implementation of the assigned projects/ programs within Enterprise Execution Services . Critical programs aimed at accomplishing broad, long-term strategic objectives to enhance revenue, improving quality, improving the processes, affecting cost savings, advancing technological development, impacting talent management, advancing teammate capabilities, implementing new product initiatives, or other strategic priorities.
Highlights:
Partnered with business segments to identify, evaluate, and develop products, procedures and systems to meet business needs
Assessed existing IT platforms/systems and recommended modifications in software development, business processes, maintenance and system standards
Established comprehensive and complex projects focused on new business, re-engineered business opportunities and systems, cost improvements and operational efficiencies Accomplishments:
Oversaw acquisition of PSS World Medical, Inc. accounts for business segment, Medical Surgical Distribution, representing synergies in excess of $100 million
NADINE J. HARTWELL MOBILE: 678-***-****
EMAIL: aculr8@r.postjobfree.com
URL: www.linkedin.com/in/NadineHartwell
Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 3 of 4 Program Manager, Business Professional Services
(Contractor)
SunTust Bank, Inc.
Atlanta, Georgia
May 2012
May 2013
Responsible for efforts to align IT solutions operations into a shared service for the organization. Supporting project engagement teams through management of the planning, coordinating and executing installation activities for new and existing business and IT solutions that enable LOBs to achieve its strategic objectives. Highlights:
Developed and maintained project schedule, identify and track milestones and identify and manage cross-functional dependencies
Orchestrated high level Business & Project Review Meetings for shared services and modernization initiatives
Managed all aspects of the proposal development process, contributed to the development of proposal pricing strategies Accomplishments:
Worked with the VP of Professional Services to continually develop best practice processes, documentation and tools to improve the speed and quality of project delivery
Managed 6 to 10 implementations varying in phases of development, size and complexity simultaneously Staples, Inc. Formerly Corporate Express
Atlanta, Georgia
April 2005
May 2012
Senior Client Project Manager
eCommerce
Staples, Inc.
Atlanta, Georgia
January 2011
May 2012
Responsible for managing client eCommerce operations systems. Focused on the delivery of clients eCommerce platform. Obtained enterprise advancement with new client-facing web portal and .NET. Acted as a Liason between the client, vendors, internal service delivery, product development and product production teams to drive the installation of eCommerce solutions for North America client base.
Highlights:
Built digital strategy and roadmap to increase client experience; supported eCommerce product launches and marketing plan for each assignment
Defined eCommerce data models and recommend analytics to increase rate of conversion metrics
Identified requirements for eCommerce solutions; evaluate system solutions to meet the client requirements
Mobilized and managed on-site and offshore resources for client installation
Streamlined eCommerce payment system (EDI) for online transactions, ACH network and micropayment applications Accomplishments:
Implemented metrics to track competitive differentiation for economics of multitenancy life for stakeholders to insert company standards and initiatives; integrated eBusiness including products, procedures, and services
Increased new client acquisition by 37% by streamlining ecommerce listing creation process Project Manager,
Client Services
Staples, Inc.
Atlanta, Georgia
January 2009
December 2010
Responsible for recommending and implementing strategy around client engagement business objectives and leading scalable business options for client business growth. Client’s primary contact during delivery of Staples Advantage solution. Highlights:
Developed and maintained project schedule, budget, identify/track milestones and managed cross-functional dependencies
Coordinated post-implementation and ongoing account management processes procured by the Strategic Accounts Team
Partnered with the Implementation Project Manager to onboard new clients and support initiatives with existing clients
Collaborated with SAM, product strategists, development and data analyst teams to manage and grow current revenue and develop account retention strategies
Integrated strategic marketing plans that aligned with client goals, reflect Staples Advantage capabilities and consider project interdependencies
Accomplishments:
Negotiated and implemented national projects, achieving annual client budgets netting more than $25million NADINE J. HARTWELL MOBILE: 678-***-****
EMAIL: aculr8@r.postjobfree.com
URL: www.linkedin.com/in/NadineHartwell
Project Managemen t, Pr ogram managemen t, Manage ment, S tra tegic Planning, Traini ng, Ma rketing, Opera tions Ma nagemen t, Projec t Develop ment, CRM, E RP, SAP, S trat egic Planning, St rategy, Pr oduct Marketi ng, Supplier Divers ity, Tea m Building, e -comme rce, Leadership, P rocess Improveme nt, Bus iness Develop ment, S DLC, Water fall, Agile, Sales, Account Manageme nt, Co ntrac t Negotiatio n, Human Resou rces (HR), Cross -func tional Team, Clie nt Engagem ent, Engage ment, Comm unication, Tea m Player, Clo ud Com puting, IT, IS, So ftwa re Develop ment, S oftwa re Develo pmen t, Organizational Develop ment, P MO, Bus iness Analys is, Client Relations, Clien t Develo pmen t, Custo mer Service, Merge rs and Acquis itions, P roduct Marke ting, Omnichannel, Sales fo rce, Risk Manageme nt, Cha nge Manage ment, P ort folio, Bu dgeting Managemen t, Scheduling, Ti me Manage ment, P rocu remen t, Sourcing, Leade rship, MS P roject Page 4 of 4 Project Manager,
Strategic Accounts
Staples, Inc.
Atlanta, Georgia
April 2005
December 2008
Responsible for managing the processes and underlying activities of the CE Integrated Business Plan to outline projects to grow existing and new strategic accounts. Served as a link mechanism between the COO and VP of National Strategic Accounts ensuring execution of sales strategies, objectives, goals and targeted revenue generation while servicing Fortune 500 companies in portfolio. Highlights:
Collaborated with Strategic Account Team to develop business cases, high-level scope for new business initiatives
Managed project work; ensured deadlines were met by facilitating resource planning, organizing, and prioritizing
Developed go-to-market strategies and crafted strategic messaging for CE business advantage brands across all segments
Tasked with designing appropriate retention, acquisition and upsell programs; assisted C-level management with identifying opportunities to add new products and services to client’s accounts Accomplishments:
Generated $16.4 million in profit gain from exclusive, customized offers to strategic accounts as a product-service bundle Program Manager
Strategic Sourcing & Supplier/Vendor Management
Staples, Inc.
Atlanta, Georgia
March 2003
March 2005
Responsible for leading the execution of special projects directed by supply chain management in accordance with enterprise-wide sourcing initiatives. Managed supplier/vendor activities that supported the marketing team to drive revenue across retail store chain and online properties. Tied to fostering long term relationships with suppliers/vendors in order to meet changing supply requirements to our corporate clients and retail customers. Highlights:
Planned and implemented a nation-wide supplier diversity program to develop a profitable and sociable tool for client’s and vendors
Interpreted procurement metrics and budget reporting for the development, documentation, training and compliance of purchasing policies and procedures
Designed and enforced contracting principles and practices coupled with procurement guidelines, business policies and procedures to insure continuity throughout the acquisition of goods and services Accomplishments:
Increased affiliate subscribers by 15% by implementing Staples Affiliate Commission Structure
Composed a portfolio of certified first-tier diverse vendors through subcontract relationships that generated over $288 million in gross revenue
Acquired a portfolio of certified second-tier diverse manufacturers through a private label program that generated over $180 million in gross revenue
Monitored one of-a-kind national network composed of over 20 diverse resellers to grow independent business over 6% Program Manager
Consultant
Advanced Interactive Systems
Renton, Washington
December 2001
February 2003
Responsible for the initial planning, management and implementation of the for airport security through the entire life cycle from strategic planning to tactical activities; including on-time/on-budget management of various large-scale projects leading to implementation of security training program. Developed and managed a process to insure effective planning, coordination, and input to top issues, key work products, decisions, meetings, for Executive Team. Highlights:
Managed a team of 6 members within a budget of $275 thousand
Led SCUM Team to produce backlog and other prioritized features list to design desired functionality of the Barringer Accomplishments:
Program relationship management; serving as the primary representative to the Government Contracting Officer (CO), Government Contracting Officer’s Representative (COR), Government Program Manager, and customer product owner representatives and stakeholders.
Designed a detection and survey instrumentation that screens passengers, baggage, and/or cargo for any threats to serve at more than 450 U.S. airports
Expedited a nation-wide screening training program for nearly 20,000 Transportation Security Officers (TSOs), Transportation Security Inspectors/Behavior Detection Officers as a countermeasure for any threats to passengers baggage and/or cargo