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Customer Service Human Resources

Location:
Clinton, MD
Posted:
May 02, 2016

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Resume:

Shawn B. Laster

aculr2@r.postjobfree.com

301-***-****

Qualifications Profile

Highly motivated and seasoned professional with a security clearance, offering broad-based experience in office administration and management, human resources; contract and procurement and workforce development within a fast-paced environment.

A proactive and flexible team player, with strong organizational, proactive and leadership skills; coupled with excellent interpersonal and proven ability to multi-task.

Outstanding customer relations skills, crucial to producing win-win results between the agency and union personnel.

Recognized as the technical expert for handling highly sensitive situations and documents.

Known for work ethic, integrity, accountability and dedication to consistently produce remarkable results within all areas of human resources, project management and office management.

Technically proficient, Microsoft Office Suite (Word, Excel, PowerPoint, and Access) as well as technology-based equipment to include PeopleSoft (personnel), PASS (contracts and procurement), e-recruit and JobScience (recruitment).

Core Strengths

Human Resources Management

Performance Management

Contract and Procurement

Team Building and Leadership

Project Management

Budget Formulation/Financial Management

Professional Experience

Department of Human Resources (BRA) DC Government Washington, dc

Supervisory Human Resources Specialist (Benefits) 6/2015-9/2015

Provided assistance with benefits and retirement inquiries;

Monitored and reported customer service statistics

Developed and maintained onboarding information

Developed protocol for receipt of benefits documentation

Provided oversight for Open Enrollment Activities

Created, implemented and monitored standard operating processes (SOP)

DC Fire and Emergency Services Department (FEMS) DC Government washington, dc

Director of Human Resources/Human Resources Officer II 1/2012-5/2015

Provided daily management and supervision of Human Resources Office and staff

Created and updated positions numbers in PeopleSoft (HRIS)

Originated position descriptions that clearly outline the duties and responsibilities

Reviewed position descriptions (PDs) to validity and classification

Ensured regulatory compliance for all HR functions.

Evaluated position management reports for non-competitive and competitive positions adhering to compensation and classification regulations

Ensured compliance with Federal Fair Labor Standards Act (“FLSA”) and state laws related to salary of exempt or non-exempt positions

Participated in focus group regarding wage and salary reviews

Applied classification and compensation standards when determining position titles, series, grade and salary

Planned and implemented reorganization and realignment of positions for compliance and effectiveness

Entered, reviewed and approved personnel actions requests (PAR)

Submitted request to conduct desk audits and provide oversight to ensure compliance

Posted job vacancies and recruit employees via (HRIS)

Prepared responses and establish reports for Oversight and Budget Hearings

Reviewed reports and response to ensure correctness of information and edited when necessary

Served as the primary point of contact for all HR matters providing technical and expert advice regarding confidential matters, classification reform and compensation, recruitment and staffing

Notable Contributions

Successfully established and implemented a system designed database that saved time and increase processing of actions by 10 percent

Resolved arbitration issues saving approximately $250,000 in court and attorney fees

District of Columbia Taxicab COMMISSION (DCTC), DC Government Washington, DC

Administrative Officer 3/2008 1/2012

Oversight of the day-to-day management for the DC Taxicab Commission (DCTC), Office of Taxicabs to include enforcement, licensing and administrative support.

Coordinated and facilitated monthly commission meetings with Public Vehicle for Hire Operators (Taxi/Limo), business owners and citizens.

Served as the Contract Administrator providing pricing, budget formulations and oversight of $1,600,000

Served as the Grant Manager and financial officer overseeing grants in the amount of $500,000

Established position description, performance plans and evaluations

Created letters, memoranda, reports and other written correspondence

Worked with the Office of the Chief Financial Officer (OCFO) Budget Officer to ensure that the 50 percent of the operating budget was allocated to local businesses enterprises

Notable Contributions

Established and implemented an e-Form database productivity by 50 percent

Increase office operation and revenue of over $200,000

Executive Office of the Mayor, Office of the Deputy Mayor for Planning and Economic Development (DMPED), DC Government Washington, DC

Administrative Officer 10/2000 4/2007

Served as the HR Advisor handling all aspects of Human Recourses for the agencies under

the purview of DMPED

Served as the Contract Administrator and provided oversight of contracts under $1,000,000

Served as the Grant Manager overseeing grants funding up to $1,000,000

Compiled and establish reports for the Mayor, Council Members and the annual Budget and Oversight Hearings

Notable Contributions

Received the Mayor’s Award for Outstanding Customer Service



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