Anthony M. Gadaleta, PMP

*** ******** **, *******, ** 30339

aculq9@r.postjobfree.com

Mobile: 513-***-****

linkedin.com/in/AnthonyGadaleta

IT LEADER WITH PASSION FOR IMPROVING BUSINESS PROCESS OUTCOMES

Experience at all levels of IT service management life cycle. Enabled organizations in private and public sector to better use process and technology to make businesses or organizations more successful. Skills include:

* Business Process Design

* Project and Program Management

* IT Service Management (ITSM)

* Process Implementation

* Process Improvement

* Organizational Change Management

* ISO 20000 International Standard for ITSM

* IT Governance and COBIT

PROFESSIONAL EXPERIENCE

Forrester Research, McLean VA 2014-2015

Principal Consultant

Led consulting projects, focusing on IT infrastructure optimization, and ITSM strategy, adoption, and implementation. Acted as lead consultant for client engagements, including pre-sales interaction with clients.

* Led a highly successful IT governance improvement engagement for an 18,000 - employee federal agency headquartered in Washington DC and with operations across the country, resulting in significant improvements in oversight and business alignment.

* Led an engagement to develop a cloud computing strategy for a state IT department, resulting in a long-term project to implement the strategy.

Consultant for IT Strategy, IT Service Management, and IT Governance

Booz Allen Hamilton, McLean VA 2011-2013

Delivered consulting services for Department of Defense clients.

* Conducted an in depth review of user support services for Department of Defense worldwide mobile satellite communications system supporting over 10,000 users, resulting in significant improvements in customer satisfaction and operational efficiency.

* Designed set of IT Service Management processes for consolidated data center operations supporting 26,000 employees a for large US Navy organization. Project streamlined internal service delivery processes, improved efficiency, and resulted in improved efficiency in delivery of key services.

* Designed an IT Governance framework for a reorganization of a 4,000-employee US Navy command, resulting in improvements to department efficiency and effectiveness.

* Served as senior Service Management advisor for Navy program office planning successful transition from Navy-Marine Corps Internet (NMCI) to Next Generation Enterprise Network (NGEN).

* Provided ITIL Foundation training for 130 company staff, achieving 96 percent pass rate

The Cincinnati Insurance Companies/Cincinnati Financial Corporation, Fairfield OH

Service Manager, Problem Management 2005-2011

Supported production environments and services for 8,000 internal and external users of IT enabled business services

* Planned and led IT Operations implementation of Change Management based on the IT Infrastructure Library (ITIL) framework, resulting in 50% reduction in unplanned service outages in first six months.

* Planned and led implementation of Problem ITIL Management for the entire IT organization, resulting in improvement from 52% to 90% of IT department's success at meeting targets for resolving service issues.

* Planned and led a successful project to consolidate 350 under-utilized 'Intel' servers in the development, test, and preproduction environments. Wrote and presented business case to senior management. Project provided a 17:1 reduction in number of physical servers and reduced power consumption for these environments by 80%, achieving return on investment payback in 24 months.

* Led project to replace an obsolete mainframe tape silo with a virtual tape system to meet changing regulatory requirements and disaster recovery business requirements. Wrote business case and obtained executive approval for $3M investment. Project was highly successful and enabled encrypted data replication to offsite disaster recovery datacenter, thus enhancing data and business security by avoiding the transport of physical tape to off-site storage. Results included recovery of over 3,000 square feet of data center floor space, and allowed company to cancel previously planned $2.3M expansion of data center.

Division Manager, Application Development 2001-2004

Managed total staff of 42 employees with three direct report managers, providing application development production support for commercial insurance lines of business within $4B annual property and casualty insurance company

* Directed team in development of a complex insurance policy issuing system serving several thousand users. System automated a manual process and provided paperless workflow reducing time to issue policy from weeks to hours for $500M line of business.

EDUCATION

* Master of Science, Systems Analysis, Miami University, Oxford, OH

* Master of Science, Systems Management, University of Southern California, Los Angeles, CA

* Bachelor of Science, Biological Science, Villanova University, Villanova, PA

PROFESSIONAL CREDENTIALS AND CERTIFICATIONS

* Project Management Professional (PMP), Project Management Institute (PMI)

* IT Infrastructure Library (ITIL) Version 3, ITIL Expert

* Lead Auditor for ISO/IEC 20000 'Standard for IT Service Management'

* ITIL Foundation Instructor, accredited by Acquiros (www.acquiros.com)

* Manager's Certificate in IT Service Management, ITIL Version 2

* Practitioner's Certificate in IT Service Management: ITIL Version 2 Practitioner Support and Restore

* Practitioner's Certificate in IT Service Management: ITIL Version 2 Plan and Improve

* Certified Scrum Master

ADDITIONAL EXPERIENCE

Adjunct Professor, Project Management

Department of Mechanical Engineering, Miami University, Oxford, OH 2008-2011

Instructor for evening undergraduate 3 credit hour course: 'Management 311: Project Management.' Student evaluations were consistently far above the mean for the department.

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