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Customer Service Management

Location:
Oakland, CA
Posted:
May 02, 2016

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Resume:

Jennie Olguin

*** ** ***** ****

Los Lunas, NM **031

505-***-**** Cell

OBJECTIVE: To obtain a secure position with a reputable company offering the opportunity for growth, advancement and stability.

EDUCATION: University of Phoenix

Albuquerque, New Mexico

Associates Degree in Science, Concentration Foundations of Business

University of New Mexico

Albuquerque, New Mexico

Business Administration, Undergraduate Studies

COMPUTER SKILLS: Proficient in Microsoft Office including but not limited to Word, Excel, PowerPoint Outlook, Works, One Note, Access and Project Publisher, Internet Researching, Adobe Connect, Grant Solutions, Adobe Acrobat, Survey Monkey, Mail Chimp, WinZip, GAP online, PageMaker, Corel Word Perfect, SAP, Team Center, Adobe Photo House, Timberline, Site Master, HCS, Mas 90, Payer Path, Kronos and various financial services software, easily adaptable to most PC software packages as well as troubleshoot minor technical issues.

LANGUAGES: Fluent in English and Spanish.

EXPERIENCE:

04/14-Current The Hill Group, Grants Specialist. Duties include: coordinating administrative activities between I.H.S leadership, Division of Grants Management (DGM) and grantees, maintain required documents, paper or electronic for all grantees application and reports, regularly review electronic files to ensure completeness and accuracy, maintain an update databases and spreadsheets with information about applications and grantees, generate reports from database and other documents as necessary, assist with updating application and reporting forms and instructions as needed, monitor and inventory all application submissions, prepare draft website content updates as needed, review carryover requests, provide technical and programmatic assistance and guidance where pertinent to grantees, identify reviewers for each grant application, orientate grantees and reviewers in Adobe Connect and record sessions, provide technical assistance, consistent communication with I.H.S leadership to communication the status of the grantees in the programs, collaborate with grantees and The University of Colorado Coordinating Center to develop dissemination materials for distribution, other duties as assigned.

09/12-03/14 Pueblo of Picuris, Environment Department, Director. Duties include: management of all Environmental/Utility department management of federal and private grants, communication for grants with funding agencies, representative for the tribe on a state, regional and national level though the Environmental Protection Agency, networking with federal, state and local entities as directed by Tribal council, preparation of educational materials for public awareness, ensure water quality and environmental standards are met for the tribe, management of all environmental concerns for the tribe, working directly with Governor and Tribal Council, request for proposal writing, bid acceptance and process, SDS reports for Indian Health Services, maintenance of budgets with different governmental agencies as allocated to the tribe, other duties as assigned.

07/11-09/12 Pueblo of Isleta, Natural Resources, Environmental Technician/Public Works, Solid Waste Supervisor. Duties include: grant writing for Environmental Protection Agency Grants, complete work plan details, surface water quality testing and monitoring, community outreach, participation and travel to Regional Tribal Operations Committee meetings representing Isleta and other NM tribes, participation and travel to National Tribal Caucus meetings representing Region 6 to the Environmental Protection Agency

02/09-07/11 Pueblo of Sandia, Environment Department, Administrative Coordinator. Duties include: direct assistant to the Environment Department Director, managing the Directors daily and weekly schedules on Outlook Calendar, satisfying Directors duties in his absence, create & process all administrative correspondence including purchase orders, credit card requests, check requests, travel arrangements, tracking expenses, weekly reports for 12 to 15 employees including the Director, prepare all confidential matters for facility director, maintain administrative files and records, maintain liaison with local, state and federal agencies including EPA, BIA, and other agencies applying for new grants and ensuring current grant obligations are made, assisting in the hiring process for new employees as required, opening, reading and routing of incoming department mail and various other duties.

09/08-01/09 A.S. Horner, Project Administrator. Duties include: job coordination, scheduling, tracking work progress, contract review, accounts payable, billing, accounts receivable, job coordination, maintaining job budgets, customer service, troubleshooting, and various other administrative duties.

10/05 to 09/08 DTS, Administrative Coordinator. Duties include: Supervising 15 to 20 employees with duties that include: Project Management, quoting, job coordination, scheduling, tracking work progress, hiring, accounts receivables, accounts payables, billing, maintenance and upkeep of Project Summary, developing spreadsheets, desktop publishing, collections, maintaining office budget, marketing, public relations, customer service, troubleshooting, and various other administrative duties.

2/04 to 10/05 Res Care, Account Receivable Coordinator. Administrative duties including: admitting/discharging consumers into HCS, entering and upkeep of census sheets recording time spent in our programs which include Day Habilitation, Supported Living, Community Membership, PC/Respite, Behavioral Therapy and youth billing, both into HCS as well as Payer Path. Developing and coordinating the reconciliation for the year of 2002 to 2004, as well as various other administrative duties.

8/00 to 2/04 Taylor Communications, Inc., CH Taylor Company, Inc. Construction Office Manager. Upstart of Albuquerque Division Office, Supervising 20 to 25 employees with duties that include: Project Management, job coordination, scheduling, tracking work/bids in progress, hiring, accounts receivables, accounts payables, billing, maintenance and upkeep of Project Summary, updating and overseeing of WIPP, developing spreadsheets, turnover documents (closeouts), desktop publishing, collections, permitting, maintaining office budget, filing liens, marketing, public relations, customer service, troubleshooting, and various other administrative duties.

REFERENCES: Available upon request.



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