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Sales Customer Service

Location:
Dallas, TX
Posted:
May 02, 2016

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Resume:

TORBY B. LOVE

***** ****** ***** #* • Dallas, Texas 75240 • 972-***-**** • aculnw@r.postjobfree.com

SUMMARY

Account Management • Territory Management • Sales • New Business Development

B2B Sales professional with 20+ years of proven experience and accomplishments in sales, new business development, and account management in diverse industries. Charismatic and collaborative communicator with natural sales talent and reputation for building and maintaining best-in-class relationships to aggressively drive new business. Consistently recognized as top performer with track record of meeting/exceeding goals.

Key Skills & Core Competencies

Vision, Strategy & Tactical Execution

National, Regional & Local Accounts

Multi-State Territory Management

Solution & Value-Added Selling Skills

New Business Development & Account Management

Strong Oral, Written, Presentation & Closing Skills

C-Level & Major Account Communications

Lead Generation, Cold Calling & Prospecting

PROFESSIONAL EXPERIENCE

Truck PM Plus, Division of Bridgestone 10/15-current TPMP is focused on obtaining fleet preventive maintenance for class 5-8.

I am tasked with maintaining current customer base along with obtaining new ones in the DFW area .

INDUSTRIAL CONTROL REPAIR, Detroit, Michigan 3/14-4/15

ICR is a single source solution provider of industrial component repair, products and services for manufacturing and industrial automation systems.

Southwest Sales Representative

My tasks are to manage current customer base along with building new long-term opportunities within my region. Current customers Include Toyota Plant in San Antonio with all of the manufacturers on location, Texas Instruments, Encore Wire (McKinney, Texas) and Whirlpool, among others

Specific Accomplishments

First hired to cover Texas, but also, cover Oklahoma and Arkansas.

Encore wire was an account that was considering terminating its work with ICR but was able to gain their trust and recapture revenue for ICR.

Helped with the wind energy business, which is a fairly new marketplace for ICR.

MICRO PRECISION CALIBRATION, Dallas, Texas 5/12 - 3/14

Global company specializing in high-quality calibration, inspection and repair of high-end electrical and mechanical measuring instruments that comply with ISO standards.

Regional Account Manager

Manage B2B sales for Texas division focusing on but not limited to: manufacturing, electronic and semi-conductor industries. Cultivate and maintain relationships with wide range of contacts from C-level to quality managers, plant managers and technicians. Identify account needs, deliver PowerPoint, web-based, informal and technical presentations with engineers. Negotiate pricing and close new business opportunites to drive revenue.

Specific Accomplishments:

Opened 40 new accounts with 20 repeat customers that generated $.5M in revenue in last five months.

Selected to train new hires on presentation, sales, customer service, and territory management skills.

THE WINDSOR GROUP, Dallas, Texas 2010 - 2012

Nationwide third-party company with three product lines including repossession, skip tracing, and remarketing

Torby Love, Page 2

THE WINDSOR GROUP, cont’d

Sales Representative

Managed sales/new business by calling on local, regional and national companies in financial services such as banks, credit unions, mortgage and title companies. Developed pipeline of leads, conducted face-to-face meetings and conference calls, defined client needs, introduced products and closed new opportunities.

Specific Accomplishments:

Closed 17 national accounts by selling entire product line that generated $2M in new revenue.

Developed new revenue stream for company by starting dealer owner program, which grew to 800 cars each month. As top producer, ranked #1 in sales division.

GLACIAL ENERGY INC., Dallas, Texas 2009 - 2010

Largest independently owned provider of electricity and natural gas in U.S.

Business Development Manager

Sold energy to commercial accounts in Texas in highly competitive and cost-sensitive industry.

Specific Accomplishments:

Expanded client base from zero to over 100 accounts while maintaining highest referral rate in company.

ACCOUNT CONTROL TECHNOLOGY, Canoga Park, California 2007 - 2008

Debt and recovery solution company specializing in educational debt with four locations and 400 employees

Regional Account Executive, Dallas, Texas

Managed large geographical 12-state southeast territory calling on high-level decision makers with multiple channel contacts. Built and maintained relationships with account base of 25+ accounts and sold 40 revenue streams.

Specific Accomplishments:

Won new business with major Texas account and grew revenue from zero to over $1M in volume.

Originally hired to manage the southwest territory, totaling seven states; transitioned to southeast territory within three months.

GENERAL REVENUE CORPORATION, Subsidiary of Sallie Mae, Inc., Dallas, Texas 1999 - 2007

Premier debt management and recovery solution company focusing on education and government markets

Regional Account Executive

Managed seven-state territory for one of largest companies in industry, with $640M in annual revenue. Identified client needs, delivered presentations, negotiated and closed new business, and managed accounts. Drove new revenue through developing existing accounts, prospecting for new clients, networking and referrals.

Specific Accomplishments:

Received Crown Award, three times, for exceeding annual sales quotas at 100% or above.

Recognized as top producer for consistently ranking in top 5% in sales year-over-year.

Grew total account base from 64 to 148 active clients with more than 150+ potential revenue streams.

Built business with seven diverse locations in Texas that expanded revenue from $1.5M to $11M.

Increased business from $500K to over $5M annually for client with 32 locations in Wyoming.

Opened new account and expanded business from zero to $7M for client with 27 locations, nationwide.

Rebuilt dormant account, with former client in Denver, resulting in $2.3M in annual revenue.

Opened a new account in Utah, with one-time sale of $8M, and recurring revenue of $1M annually.

Won $8M in new business for single revenue stream and 27 different locations in Texas.

Selected to ride with new hires and existing sales reps to implement training on territory management, relationship selling strategies, and customer service skills.

OTHER EXPERIENCE

LOVE TO TRAVEL, Dallas, Texas

Founder / Owner

Built a start-up business and drove sales from zero to $800,000 a years – with an 8% market share.

Developed sales, marketing and branding strategies that led to developing large account base.

EDUCATION and SALES TRAINING

MOUNT HOOD COLLEGE, Gresham, Oregon, Attended ‘87-‘89

Counselor Sales Person Training

The Art of the Deal

Successful Negotiating & Closing Skills

RFP Presentations



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