Jeff Winter

**** * ******** **.

Appleton, Wi ***14

920-***-****

PROFESSIONAL EXPERIENCE:

Jacobs Engineering – Appleton, Wisconsin 54914

Oct 2007 – Mar 2016 Direct Hire: PC Technician II

Day to day customer support for Helpdesk L1&2 desktop and laptop support. Manage tickets based on priority and business needs. Work closely with high level business administration and management. Continue to demonstrate measurable growth in interpersonal skills and technology refreshes.

During 2014 assumed additional VDI support duties. Upon getting VDI training took the lead for the Wisconsin office in migrating 15 Windows XP VDI sessions to 15 Windows 7 VDI sessions. Worked on various vendor software license management & deployment initiatives. Perform software procurement and license management. Developed bootable USB drive; Ghost image systems, maintain and update images and redundant image storage. Resolved crucial VPN issues with Client Site connectivity issues by working with Global IT teams and the client IT staff.

Assist local business departments with VM solutions to legacy applications to facilitate the Windows 7 environment. Intermediate knowledge of VMWare Horizon View and vSphere 5.0 for VDI pools for remote Field Services client base, Virtual Desktops and VDI pools for specific application or departmental Virtual Machine templates for standardized VDI workstations.

Working knowledge of some administrative functions of the PDMWorks/Solidworks system, adding users and assigning to groups within the PDMWorks system.

Current fields of study for knowledge and/or certification include:

VMWare v5, vSphere, VMWare Horizon View v5 and ITIL Foundation.

Feb 2007 – Oct 2007 Contract to Direct: PC Technician II – Jacobs Engineering

Day to day customer support for Helpdesk L1 desktop and laptop support. Managed tickets based on priority and business needs. Demonstrated measurable growth in interpersonal skills and technology refreshes.

July 2006 – Dec 2006 Carpenter Helper

Unloaded garage products from semi-truck and assisted in building of garages. Set

walls, sheeted and sided walls.

McCain Foods US Appleton, WI

Feb 2006 – July 2006 Network Technician

Daily tasks included troubleshooting PC problems for 200+ user community. Installed

printers, imaged and configured new user workstations, configured wireless cards for VPN connectivity. Coordinated service calls to local phone and network cabling vendors for repairs, adds, moves and changes to service. Placed warranty service calls.

May 2005 – Jan 2006 Carpenter Helper

Unloaded garage products from semi-truck and assisted in building of garages. Set

walls, installed plywood sheeting and siding.

Adecco Technical - Appleton, Wisconsin 54914

May/2003 – May/2005 Contract Computer Technician

Worked full-time temporary at GE Oil & Gas in Oshkosh, WI. Problem determination and repair/resolution of customer hardware and software issues with Dell desktops; Omnitech desktops; and Dell laptops. HP Printers. User configurations, Ghosting new and existing PCs. Developed Ghosting processes to include the use of External USB drives for “at the desktop” imaging which reduced network traffic. PBX phone features and voicemail programming on Nortel Meridian OPT 11 system. Adding users, cross connects to patch panels for LAN and TEL.

Adecco Technical -Brookfield, Wisconsin 53005

Sep/2002 – Dec/2003 Contract Computer Technician

Customer contract was at Gateway’s service center in Brookfield, WI. Problem determination and repair/resolution of customer hardware and software issues with Gateway models of desktops and laptops.

Frostbyte Network Consulting, LLC -Appleton, Wisconsin 54913

1997 - 2003 Entrepreneur

Contracted with JEMZS Corporation (Oct/2001 – May/2002) – which was a 6-month Windows 2000 operating system roll-out project for their YWCA over 500 customers in the Metro Milwaukee area. Developed Norton Ghost multicast lab for imaging over 150 desktop PCs.

Consulted/Sold PC Hardware and Software to Residential Home Users.

Residential Home and Small Business Support.

Provided Support for Residential Home Office and Small Business for Installation & Configuration

Hardware & Software; Desktops & Laptops; Network Interface Cards; Peripherals, & Drivers and

Installed data, voice, LAN, WAN cabling.

Certified in various warranty support for HP Color and B&W Printers, Laptop and desktops

Certified in and provided Support for the following IBM products:

IBM Warranty Basics; IBM PC Desktop Systems & IBM Mobile Systems.

Compucom Systems Inc. - Brookfield, Wisconsin 53045

June/1998 – Oct/2001 Field Engineer (Hired Nov. 1998 from Techni Source Placement Services)

Compucom Systems field engineer; prior accounts contracted out to

included: Johnson Controls, M&I Data Services and Baird Investments.

“A+ Certified”

Certified in and provided support for Compaq product line:

DeskPro ; Armada Laptop; Compaq Proliant Servers. PER AUTHORIZED SERVICE CENTER

Certified in and provided support for the Hewlett Packard Basic Hardware, Pavilion Home PC Series; HP LaserJet Printers.

Provided ongoing Support (Warranty Repair & Replacement) of Desktops, Laptops and Printers for IBM, Hewlett Packard & Compaq brand products.

Installed, setup & maintained Novell & NT equipped desktops and laptops.

M&I Data Services - Brown Deer, Wisconsin 53223

Nov 1997 – Feb 1998 Technical Consultant

Responsible for M&I’s PC & Laptop Procurement Process Which

Involved Consulting with Clients on the Ordering Process, Order

Status, Services Issues, and PC Information Sheets.

Installed and Configured IBM Desktops & Laptops; Win95 & OS/2

Setup & Imported Email for Win95 & Windows 3.11.

Installed & Configured Network Interface Cards, Peripherals and Drivers.

Assisted with Ethernet LAN Connections on rack mounted Routers and switches.

Imaged PCs using Ghost 7.0 Software and HDD duplication equipment. Installed & Configured Windows NT on Desktops.

EDUCATION:

Tech Data Corporation – Brookfield, Wisconsin 53005

Awarded Certificate of Achievement – Completed Course# 2152: Supporting

Windows 2000 Professional and Server (part of the MSCE curriculum).

United Education Centers, Inc. - Pleasant Grove, UT 84062

Course work (through self-study program) towards Novell's Netware

4.11 Certified Novell Engineer (CNE) Certification.

Awarded Certified Novell Administrator (CNA) Certification on

April 18, 1998.

Moraine Park Technical College - Fond Du Lac, Wisconsin 54935

Awarded Degree in Electronics Servicing - December 1994 - Program GPA-3.75

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