Professional Summary

Skills

Work History

LAPRONICA TAYLOR

***** ******** **, ********, ** 39503 • Home: 228-***-**** • acull2@r.postjobfree.com Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Credit card processing

Multi-line phone talent

Quick learner

Trusted key holder

Training development aptitude

Medical terminology knowledge

Dental Cashier, 10/2010 to Current

Coastal Family Health Center – 15024 Martin Luther King Blvd Answered an average of 120] calls per day by addressing customer inquiries, solving problems and providing new product information.

Politely answered phones and scheduled or confirmed office appointments and surgeries. Completed patient paperwork and scanned into Dentrix system. Worked closely with patients before, during and after dental procedures. Confirmed patient insurance benefits and checked claim statuses. Successfully completed OSHA, ADA and HIPAA compliance trainings. Reservation agent, 09/2010

Ip Casino – 236 back bay

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.v

Managed high call volume with tact and professionalism. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed call center from initial start-up to full operational status. Front Desk Clerk, 09/2006 to 05/2009

island view casino – 246 beach blvd

Greeted and welcomed all hotel guests with a smile.7 Accommodated guests' requests for different room type Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Call Center Agent, 07/2013 to 09/2014

Coastal Family Health Center – 15024 Martin Luther King Blvd Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Donation Attendant, 08/2015 to Current

Goodwill Industries – 19094 Pineville Rd longbeach Ms Answered customer questions regarding store merchandise, department information and pricing. Education

Organized store merchandise racks by size, style and color. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack. High School Diploma: 1995

Harrison Central High School - 13564 School rd Lyman Ms

Contact this candidate