MOHAMMAD SOHAIL ALAM

Mobile No: +966-*********

Email : aculj9@r.postjobfree.com

Skype : Mohammad.sohail.Alam

AIMS & OBJECTIVES

Adaptable

Conscientious

Focused

Confident

Flexible

Reliable

Self-motivated, Executive ability to set effective priorities to achieve the assigned task.

Willing to adapt easily to the new concepts and responsibilities.

Effective in decisions making and Conflict resolution.

Good listener with negotiation and counseling skills.

To pursue a career in a growth oriented organization for development and Contribute significantly by utilizing my potential in making the company to achieve its goal.

QUALIFICATIONS & TRAINING

3 Years Diploma in Hotel Management and Catering Technology from I.I.B.M,Patna,India (1996-99).

10+2 From Marwari College Ranchi, India in 1995.

10th from Gossner High School Ranchi India in 1992.

WORK HISTORY

Presently engaged as Asst F.O Manager with Hotel Al Haram By Al Rawda Madinah, K.S.A since Jun 2015.

Worked at Erbil Rotana Iraq as Front Desk Manager from Sept2010 to June 2014.

Worked at Holiday Inn Dubai as Night Manager/ Auditor from Nov 09-Sep10.

Worked at Jeddah Hilton as a Front Office Supervisor from may 2004-7 Feb2009.

Worked at Sofitel Elaf Taibah Madinah As a Receptionist From Nov 2002- March 2004.

LANGUAGES KNOWN

Arabic (Manageable) English, Hindi

DUTY AND RESPONSIBILITIES:

Key Result Areas

Objectives

Main Task

Commercial Front Desk

Under the management of the DO and taking account of the established standards, supervise and lead all areas of the hotel

Daily checks on the VIP lists and ordering of corresponding activities.

Monitor completion of all administrative activities relating to Hotel Guest Rewarding/loyalty programme.

Read the Duty Manager logbook daily and react to current events.

Take over interdepartmental duties.

Guests Service / Satisfation

To offer our guests a friendly, efficient service at all times, taking account of the established service standard and management guidelines

Maintain regular contact with frequent guests and all important guests of the Hotel

Supervise Team Members in order to ensure smooth, prompt and polite service based on the standards.

Tidiness & Cleanliness

Supervise the order and cleanliness of the reception area and public areas and the appropriate appearance of Team Members

Maintain tidiness in the building and clothing in the department.

Undertake regular inspections in the reception and hall area to ensure that the installations and equipment are in a clean, perfect condition, well maintained and replaced / renewed as required.

Eat in a Food & Beverage outlet and give feedback using Hotel brand standard form to the DO and F&B Co-ordinator

Inspect arrival room using Hotel Brand Standard form and give feedback to the Executive Housekeeper

Key Result Areas

Objectives

Main Task

System / Knowledge

Efficient usage of all systems and good maintenance

Have a good understanding of Opera.

Product Knowledge

Know about the facilities of the hotel and City.

Be able to give correct information to fellow Team Members and/or to guests regarding the hotel.

Safety & Security

A safe environment for our guests and Team Members at all times

Is aware of the joint responsibility for safety in our Hotel and abides strictly by all the safety instructions.

Behave at all times in such a way as to avoid accidents.

Is able to raise the internal alarms correctly

Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats

.

Personal Details:

Prerequisites:

Comply with Hotel policies.

Comply with all systems and procedures as laid down by the DO, GM and Hotel Management.

The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.

Father’s Name : Md .Mahfooz Alam

Mother’s Name : Jahan Ara

Date of Birth/place : 05.04.1977/ Ranchi

Nationality : Indian

Religion : Islam

Marital Status : Married

Passport Details:

Passport No : G 9968679

Date/Place of Issue : 06.10.2008/Jeddah

Date of Expiry : 05.10.2018.

All above references are available upon request.

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