Amit Dey

Desktop Support Engineer

Email:aculgj@r.postjobfree.com

Mobile: +91-983*******

OBJECTIVE

Seeking challenging profile that offers the opportunity to explore new avenue in the corporate world by utilizing my domain knowledge. To be a successful professional in a progressive organization for Mutual Growth, Prosperity and Fulfilment.

Professional Summary

Excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. More than 6 years of experience in system and desktop support engineer. Strong background in Windows OS Platform, also knowledge in Linux platform and Computer Network, 2 years experience in Windows administrations, 4 years experience in IT consultancy at Government Organisation. Take responsibilities of maintained user security accounts for Windows 2003 and Windows 2008 Server including Desktop configuration, network connectivity. network access issues and printer connectivity. Works with vendor support contact to resolve technical problem with desktop computing equipment and software involved in keeping the computer network up to date with essential security Patches, interact with various fill servers, email servers, application servers and perform small tasks on the Server. Done installation and configuration of windows XP/Vista/7/8, Ms Outlook and other applications. Handling IT Asset Stock & Maintaining IT Inventory. Responsible for managing LAN/WAN installation and arrangement

for Network PCs performing connectivity, hardware and software trouble shooting Etc. Provide Remote Support efficiently,

Education

EDUCATIONAL QUALIFICATIONS

Degree/Diploma

Institution

Specialization

Year

W.B.B.S.E

JAGABANDHU INSTITUTION

1992

W.B.B.H.S.E

JAGABANDHU INSTITUTION

1994

B-COM

CALCUTTA UNIVERSITY

1997

MCSA

IIJT INFOTECH

Lan, Wan & Messaging

2009-10

RHCE

NIHT

Red Hat Linux

2011-12

Certifications

Certification on Hardware and Networking from Computer World.

MCP Certified ID: 6974374

RHCE from NIHT

Trainings

Attended Quick Heal Antivirus Training.

Strengths

Hard work & passion to succeed

Dedication and positive attitude towards life

Ability to work in a team, motivate and inspire others

Willingness to learn.

Rational and intuitive thinking.

Customer focused approach and pro-activeness. Good project management skills.

Work Experience

IPE GLOBAL LTD. FOR WBHIDCDO PROJECT From NOV-2011-till date

HARDWARE MAINTENANCE EXECUTIVE

Providing advice and support to all users including printing, software and hardware related issue

Planning, implementing of new WI-FI Network of HIDCO BUILDING.

Assist with the implementation of new Bio-Metric System and Network System of NKDA.

Providing advice and support to NKDA for Tendering of AMC of PC.

Monitoring the BIO-Metric system of HIDCO BHABAN in regular basis.

Monitor all the Hardware & Networking related issues in HIDCO BHABAN.

Providing advice and support to NKDA for Tendering of Bio-Metric System.

Providing advice to NKDA for purchasing the Hardware Material like (Server, Switch,KVM, Rack, Cable etc.)

Desktop performance monitoring and optimization

Active directory management (adding and configuring new workstations and setting up user accounts to provide authorizations)

Domain users creation and giving Privilege to Users

Outlook configuration and troubleshooting

Create DHCP environment for client.

Installing & Configuring new devices such as desktops, laptops, Printers (local & Network) and Scanners for Internal Users.

ARMINUS SOFTWARE PVT. LTD. From Jun 2010–Sept 2011

ASST. SYSTEM ADMINISTRATOR

Server installation and configuration of different vendors like HP, Dell

New and additional server RAID creation and OS installation.

Installation and administration of Microsoft windows Active Directory

Configuration of DNS and DHCP

Creating and managing user accounts and groups

Installing and configuring wireless routers and access points

PC and Laptop OS and Software Installation and troubleshoot problems

Network cabling

Installing and configuring network printers and scanners

Domain users creation and giving Privilege to Users

Outlook configuration and troubleshooting

Create DHCP environment for client.

Performed routine maintenance on all user accounts, data files, etc.

Troubleshooting hardware/networking/OS related queries of our branch customers Over Phone/Remote control

Provided advanced technological assistance to attend incoming calls by using IT helpdesk handset or remote desktop assistance.

Antivirus support

I will Coordinate and with vendors and support staff that provide hardware / software / network problem resolution

Installs, configures & troubleshoots wireless access points for end users using wireless connection

R D TECHNOSYS FromJan 2005 May 2010

Computer Hardware Engineer (Full Time)

Expertise hands in troubleshooting of Computer hardware related problems

Design and oversee the production of computer hardware equipment.

Test and re-test parts to ensure they work properly.

Identify and isolate defects.

Estimate cost, reliability, and safety factors.

Generate specifications for parts.

Control the efficiency of processes..

Analyse information and recommend appropriate hardware to users.

Antivirus Support

Installing and configuring wireless routers and access points

PC and Laptop OS and Software Installation and troubleshoot problems

Network cabling for various clients

Installing and configuring network printers and scanners for various clients

Configuration of DNS and DHCP for various clients

Remote Desktop Support

Create new Lan and Wi-Fi setup for clients

EMJAY MARKETING From Mar 2003 Oct 2004

Computer Hardware Engineer (Full Time)

Done installation and configuration of windows XP/Vista

Installing and configuring branded PC like HP, Compaq

Installing and configuring wireless routers and access points

PC and Laptop OS and Software Installation and troubleshoot problems

Network cabling for various clients

Installing and configuring network printers and scanners for various clients

Configuration of DNS and DHCP for various clients

Remote Desktop Support

Create new Lan and Wi-Fi setup for clients

Antivirus Support

Skills

Excellent technical knowledge of pcs and desktop hardware.

Good Knowledge On OS Imaging

Configuring and troubleshooting remote connections

Configuring and troubleshooting Internet Explorer

Basic configuring and managing DNS and DHCP

Scheduling tasks

Monitoring the ongoing traffic’s on Network.

Monitoring the traffic’s utilization on Network.

Active directory domain Services

Configuration of LAN & WAN

Knowledge on Microsoft exchange server 2003

Resolving issues related to application customization

Configuration of Wi-Fi Network,

Installing and Configuring Network Printer, Plotter

Personal Profile

Nationality : Indian

Marital Status : married

Date of Birth : 15-May-1975.

Current location : Kolkata

Notice Period : One month.

References

Will be furnished upon request

Declaration

I do here by declare that the above written particulars are true to the best of my knowledge and belief

AMIT DEY

Contact this candidate