Filisha Moore

**** ******* **** *** **** Houston, Texas 77099

Phone: 281-***-**** (Cell)

Email: aculfg@r.postjobfree.com

Career Summary

Detail oriented and self-motivated team player with progressive Administrative Assistant experience. I am currently seeking an opportunity to utilize my knowledge of the assistant process to contribute to the success of an innovative organization. I have competent Communication and Writing skills and can deal with constant interruptions from customers and work under pressure with good problem solving attitude.

EDUCATION

AAS in Science/Art Houston Community College - Houston, TX 2012 to 2014

High School Diploma- Willowridge High School June 2008

Additional Skills

Microsoft Word, Access, Excel, Power Point, Outlook, Org Plus, Adobe, System Cloud and Icoms

Professional Experience

J and M Automotive - Houston, TX - March 2013 to February 2016

Administrative Assistant/Receptionist

Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Provided general administrative and clerical support.

Screened and transferred inbound calls

Replied to all the correspondences that arrive in the company

Maintained electronic and hard copy filing system including mailing, scanning, faxing and copying to management

Resolved administrative problems and inquiries

Excel (V-Lookup, Pivot Tables, Filters,)

Filing, scanning, and verifying legal documents

Organized and scheduled meetings and appointments

Maintained contact list

Typed and designed general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.

Provided general support to visitors

Performed data entry

Ran company’s errands to post office and office supply store

Xerox Business Services - Houston, TX - November 2010 to January 2013

Customer Service Representative

Attracted potential customers by answering product and service questions; suggesting information about other products and services.

Resolved customer complaints via phone, email, or mail.

Used telephones to reach out to customers and verify account information.

Greeted customers warmly and ascertain problem or reason for calling.

Cancelled or upgrade accounts.

Assisted with placement of orders, refunds, or exchanges.

Placed or cancel orders.

Utilized computer technology to handle high call volumes.

Closed out or open call records.

Read from scripts.

Problem Solving/Analysis.

Followed communication procedures, guidelines and policies.

Took the extra mile to engage customers.

Met the Quality Assurance Requirements and other key performance metrics.

Sales reports in Excel format

Issue and post bills, receipts and invoices

Ensure all clients remain informed on their outstanding debts and deadlines

Houston ISD

Food Service Attendant Lead- Houston, TX - February 2008 to September 2010

Prepared work schedules and assign duties for assigned personnel; screen and recommend selection of new employees.

Prepare and maintain a variety of reports and records including inventory, transportation records, daily reports of meals served and production sheets.

Attend in-service meetings and workshops related to food service operations and activities.

Cleaned, unwrapped, sliced and trimmed foodstuffs by means of manual and electric appliances

Ensured tables are correctly set, side stations are tidy, and side work is appropriately completed

Provided timely, pleasant, and polite food and beverage service to guests

Maintained awareness with menu and special items

Handled heavy cash transactions.

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