RAJAT SHARMA

FRONT OFFICE SUPERVISOR

PERSONAL DETAILS

Date of Birth : 26th August, 1992

Nationality : Indian

Gender: : Male

Contact No : +971-**-*******

E-Mail Id : aculew@r.postjobfree.com

PROFESSIONAL EXPERIENCE

1.AL Jawhara Group of Hotels & Apartments, Deira Dubai.

October 2015 –Till Now

Position: Front Office Supervisor

Duties:

oManages front office operations including reservations, check-in and check-out services, PBX operations, departmental accounting, to include Direct Billing Procedures/Collections and financial transactions to optimize guest services/satisfaction and operation efficiency

oMaintains data on future room occupancy, setting up a filing system for correspondence, screening reservation requests and maintaining a liaison with Sales, Housekeeping and Maintenance

oMaintain maximum occupancy and average daily rates.

oSet the tone and example of guest service and guest satisfaction for all colleagues

oConduct daily briefing

oDeliver weekly, monthly, and yearly reports accurately and promptly, i.e. no shows, billing, forecasting, budget, revenue reports etc.

oDoes daily check of the previous day’s work, i.e. posting, deposits, cash reports and petty cash reports.

oHandles guest incidents in reporting via Home Office and contacting the Manager for guidance on claims reporting to carrier. Ensures that processing of all incidents is done timely.

oEnsure all guest needs are met both promptly and to the guest’s complete satisfaction

oMeets weekly with the Front Desk Manager, if applicable, to discuss budgets, progress and items that need resolution.

oPreparing Staff Schedule for week

oResponsible for maintaining the quality of guest services provided by the department. Perform other reasonable/extended job duties as requested by Manager.

2. AL Jawhara Group of Hotels & Apartments, Deira Dubai

November 2013 –October 2015.

Position: Front Desk Agent & Shift Leader

Duties:

oWelcoming the Guest with smile and Greetings

oHandling the Check-In & Check-Out according to the hotels policies and Guest reservation

oExplaining to the Guest about their package and payment mode

oVerifying the arrivals of the day and allotting the rooms according to it. Also marking the VIP arrivals

oFollow up with all front desk related operation to provide better service to the Guest

oControlling the daily room rates on online reservation system like Booking.com, Agoda, HRS, Late rooms, Clear trip, Hotel beds, GTA and many more

oReceiving & Confirming the travel agents booking according to the room availability via Mail

oReceiving telephone calls, E-Mails, Fax & acting spontaneously on it

oFollow up for pending payment for Guest as well as for travel agent

oFinding a good solution for guest problems and complaints to ensure a smooth operation

oManaging reception area

oMaking a good relation with Guest and hotel

oOrganizing in advance to avoid last minute trouble

oProvide information to the guest related to shopping, restaurants, sightseeing, ticketing, transportation and many more

oProviding training to the new joining staff

oRelieving supervisor for the annual vacation

oMaintaining proper communication will all the department

oTaking good decisions on emergency situations

3. Sapphire Hotel, yamunangar Haryana(India).

March 2010 – March 2012,

Position: Front Desk Agent

Duties:

oWelcoming the Guest with smile And Greetings

oHandling the Check-In & Check-Out according to the hotel policy and Guest reservation

oExplaining the guest regarding their booking, payment mode, Inclusion & Exclusion also about the hotel

oEnsure the Guest is fully satisfied with the room provided & hotel

oGuide the Guest to their destination by providing sufficient information about transport, timings, approximate price, tickets and more

o Handling Walk-in according to the hotel policies & discounts

oAnswering the telephone calls coming from inside and outside the hotel & provides the information accurately

oChecking the mail & responding to it effectively

oKeeping good relation & coordination among team members

oProper handover to the next shift

oNight Audit

oAttending the daily briefing

o Coordinating with other department to provide best service to the Guest

EDUCATIONAL, TRAINING & ACHIEVEMENTS

2015 HABC Level 2 Award in Emergency First Aid at Work (QCF)

2015 Information Technology on Job Training

2012 Diploma in Computer science (PTU)

2010 HSC, Haryana, India.

2009 Indian & Foreign Accounting

2008 SSLC (CBSE), Haryana, India.

LANGUAGES KNOWN

English – Very Good

Hindi – Very Good

Punjabi – Mother Tongue

Urdu – Very Good

Arabic – Beginner

HOBBIES & INTERESTS

Riding Bikes, Browsing Internet, Swimming.

PASSPORT & VISA DETAILS

Passport No : J4028261

Expiry Date : 08/11/2020

Place of Issue : Chandigarh

Visa Status : Job Visa (Transferable)

DECLARATION

I hereby declare that all above-mentioned details are true and correct in best of my knowledge and belief.

Rajat Sharma

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