Qualifications Profile

Dynamic, multifaceted, and customer-focused individual, equipped with comprehensive experience in handling daily business operations

within diverse settings; encompassing customer service, project coordination, as well as retail and inventory management. Adept at

generating cost-effective strategies and providing feasible solutions that boost productivity and efficiency to achieve business

growth. Equipped with entrepreneurial mindset, interpersonal and communication skills, along with unparalleled dedication to

excellence. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) and Gmail.

Areas of Expertise

Business Development - Operational Streamlining - Inventory Control - Vendor Relations

Staff Training and Supervision - Conflict Resolution and Decision Making - Sales Cycle Management

Marketing and Advertising - Customer Service and Retention - Strategic and Tactical Planning

Professional Experience

Seattle Restaurant Store - Shoreline, WA

Floor Operations Manager-Assistant Buyer Jul 2015–Present

Take full charge of managing and counting cash on drawers; receiving and encoding all new inventory; organizing daily delivery routes

for two company trucks; and setting up store front display.

Facilitate comprehensive training to associates regarding floor procedures and policies.

Offer first-rate assistance to clients in selecting the appropriate merchandise for their business needs.

Display communication and interpersonal skills in building strong rapport with outside vendors.

Complete purchase orders to keep accurate sales floor inventory.

Provide correct pricing and quoting as well as necessary information to clients for their business.

Employ keen attention to detail in checking and storing new merchandise.

Proactively communicate with vendors and arrange orders based on stock needs and customer’s orders.

Restoration Hardware - Tulalip, WA

Assistant Leader Sep 2011–Jul 2015

Ensured accuracy and proper pricing in processing all incoming shipments.

Mentored newly hired employees regarding company customer service policies as well as service level standards.

Increased customer sales by creatively displaying new merchandise

Delivered high-quality service to customers by addressing all their concerns and complaints.

Held accountability in opening and closing the store; counting cash drawers, and conducting bank deposits; as well as checking in and

promoting merchandise to reflect company values.

Directed and supported all stock associates in unloading and processing freight.

Served as a member of the Turn Team, comprised of individuals from around the country that travel to new locations and open new

stores.

Received the Real Hero Award in November 2011, January 2014, and April 2015 as well as Real Hero of the Quarter.

Initiated new sales and marketing strategies, which included blasts and store events as well as product training for staff, thus

improving annual sales every year by approximately 20%.

Spearheaded projects on the opening of a new store in Surrey, British Columbia; and contributed to the opening and renovation of the

store in Long Beach, California within a span of one to two weeks.

Designer Fragrances - Tulalip, WA

Inventory Associate Oct 2007–Mar 2008

Processed cash, check, and credit card transaction by operating cash register.

Maintained product availability for customers by replenishing floor stock and processing shipments.

Demonstrated efficiency in executing monthly and quarterly physical inventory counts.

Assisted customers in selecting items in alignment with their personal style and shape.

Unloaded pieces of inventory ranging from 800 to 1000 and organized them on shelves in accordance with the company standards.

Education

Bachelor of Science in Business Management: 2011

Western Washington University - Bellingham, Washington

Coursework: Project Management, Accounting, Economics, Business Law, Marketing, and Management

Associate of Arts in General Studies: 2009

Everett Community College - Everett, WA

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