Personal Information

Name: Esther Nguso

Location: Dubai.UAE

DOB 06/03,1992

Nationality: Cameroonian

Marital Status: Single

Phone: +971*********

E-mail: acule2@r.postjobfree.com

Title : Waitress / Guess Service Attender

CAREER OBJECTIVE:

I am a reliable and dedicated worker able to work in a fast paced commercially driven

environment. I am able to multi-task, handle pressure, and a strong team player. I have

experience in Hospitality and Retail Industry. I am currently seeking an opportunity in a

company offering a variety of challenges and responsibilities where my skills and abilities can be

fully utilized.

Working Experience

Waitress / Guess Service Attender

Hilton Hotel. Yaounde Cameroon

Jan 2013Mar 2016

Duties:

Welcoming the guest with a smile and ushering them to their preferred seats, inform them

of daily specials, take order and make suggestions of food and beverage.

Adhere to grooming standards, co-ordinate with the kitchen, pastry and bar staff to ensure

smooth operation and guest satisfaction.

Pick up all requested items from food and beverage store room, replenishes supply of

linen, roll silver ware and other operating equipment for the next shift.

Follow correct sequence of service outlined in the Standard Operating Manual clean

tables and re-set the tables thereby maintaining guest satisfaction.

Bring wine selection to the table with appropriate glasses, serve in a professional,

efficient and courteous manner.

Pay attention to guest needs, details as they place their order.

Punch order on the Pos machine while putting all special request, promptly respond to the

guest if any additional request, and assist them with their queries.

Ensure food order quality and quantity before serving to avoid complains.

Comply with the company Occupational Health and Safety Policy.

Receiving, transferring incoming calls and handling cash and closing procedures.

Guess Service Receptionist

Hilton SAWA. Douala.Cameroon

Jan 2011Mar 2013

Duties:

Receive payment by cash.

Issue receipts, refunds, credits, and change due to customers.

Count money in cash drawers at the beginning of my shift to ensure that the amount are

correct and that there is adequate change.

Identify prices of goods and services and tabulate bills using calculator or cash register

and compute and record total transaction.

Appeal to guest during rush hour, receive food checks and make reservations for guest.

Take orders at the counter, pack food items, and functions as a hostess.

Handles guest complaints and taking necessary actions to resolve them, and Offer guest

carry out service at the completion of transaction.

Making reservations and cancellations for guest over the phone, keeping track of what

has been booked, and future room availability.

Allocate rooms and hand out keys to the guest while taking command of the conversation

to ask leading questions in order to know guest needs.

Creates and maintains reservations record by date of arrival and alphabetical listing and

constantly checking occupancy rate, and ongoing promotions.

Prepares letters of confirmation, processes modifications and promptly relays them to the

front desk

Ordering room service.

Ordering taxis for guest.

Filing invoices and making monthly reports

Perform routine clerical e.g. typing, filing & record keeping.

Co-ordinate incoming and outgoing mail.

Educational Qualifications

Bachelor of Arts (BA): Hospitality Management. University Of Buea .Cameroon (2012)

Hotel catering and management: Internsive Vocational Center .Buea.Cameroon (2013)

GCE O-Level and O-level : Cameroon General Certificate Of Education Board (2009)

Language

Can read, write and speak English and French Languages.

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