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Customer Service Project Manager

Location:
Urbana, IL
Posted:
May 01, 2016

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Resume:

JASPER RUBAN RAJ

*** *. *******, ***. ** • Urbana, IL 61801 • 217-***-**** • aculde@r.postjobfree.com EDUCATION

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN

Candidate for Master of Science in Technology Management, May 2016 GPA: 3.97/4.0 AMRITA UNIVERSITY Coimbatore, India

B.Tech, Electronics and Communication, May 2014 GPA: 7.89/10.0 EXPERIENCE

ELISA Urbana-Champaign, USA

Project Manager January 2016 - Present

• Leading a team of consultants whose objective is to identify target market segments in the United States for the international expansion of Elisa’s product COGNIZANT Chennai, India

Programmer Analyst Trainee November 2014 - April 2015

• Trained in Database Management, .Net framework and MS Sharepoint

• Elected as the Batch Representative (BR) to be the liaison between trainees, trainers and HR

• Selected from more than 700 trainees to be part of the orientation team that inducted trainees

• Inducted around 200 trainees, selected new BRs and mentored them

• Worked with talent management to allocate trainees to their first client based project based on their capabilities and preferences

• Worked on Data Migration Project developing the user interface SMART DESTINY Chennai, India

Professional Development Coordinator June 2014 – July 2014

• Developed the business model for this workforce development and training startup

• Recruited customer service assistants for our client Tovo Infusions

• Trained students in electrical and computer engineering and professional etiquette TECHNICAL SKILLS

SQL, C, C++, C#, MATLAB, MS SharePoint, MS Project, Embedded C, Microcontroller programming LEADERSHIP

Technical Head, Department of ECE, AMRITA UNIVERSITY October 2013 - March 2014

• Assembled, designed and led the ECE technical team, comprising of about 120 seniors and juniors, for the annual technical festival – ANOKHA 14

• Developed the budget of ANOKHA 14 as part of the core committee which resulted in a profit margin of about 25% without any funds from the university

• Negotiated contracts with organizations who conducted workshops during ANOKHA 14, one of which had the highest revenue as an individual event. TECHNICAL PROJECTS

Touch based Gesture recognition using Multiple frequency components June 2013 - April 2014

• Made everyday object touch sensitive using concepts from embedded systems, signal processing and analog communication



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