KOYA CHARANTEJA

Mobile: 960-***-****, Email: charant aculbq@r.postjobfree.com

A BRIEF SYNOPSIS

B-Tech with the specialisation in Mechanical Engineering with experience of overall of 4 years in service, Revenue generation, spares procurement and TAT as well as CSI. Fair understanding in increasing service revenues, development profitable and productive business relationship. Experience in coordinating with internal and external customer implementing procedures and service standards for revenue generation and CSI. Possess excellent organisational, relationship management &analytical skill. ORGANISATIONALSCAN

Apr '15 to Till dat e :Bajaj Allianz GI Hyder abad as Se rvice Enginee r in Motor claims Key De liver able s:

Claims Handling and Investigations

Risk Assessment and Mi tigation

Damage Assessment

Evaluation of Liabi l ity Exposur e

Claims Reports and Documentation

Pol icy Interpretation

Conf idential Records Managemen t

NYS Auto Insurance Regulations

Ove rallRoles and Responsibilit ies:

Manage, prepare and assess claims

Ensure claims are settled in accordance with policy and company guidelines

Promptly advise clients of decisions regarding claims

Deny claims where applicable

Liaise with repairers or suppliers when needed

Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations

Handle claims electronically on in-house data management system

Thorough documentation and generaloffice administration Since Jun'11To Jan'15 : Aut omot ive Manufact ure s Pvt Ltd, Hyder abad as Ser vice Enginee r

(Who is the Author ize d De aler for Ashok Leyland Lt d) Joine d as Se rvice Enginee r Trainee

Key De liver able s:

Ser vice: Taking care of the service with the focus on achieving target and attaining customer satisfaction. Forecasting the service TAT and cost estimation as wellCSI.

Spar es: Maintain the spare parts as per MSLand according the vehicle sales around the workshop.

Relationship Management: Managing customer centric operation and enduring customer satisfaction by delivering timelines and service quality norms. Giving the breakdown assistance and at site service to attain the customer satisfaction. Ove rallRoles and Responsibilit ies:

Diagnosis &rectification of technical complaints in the vehicles.

Leading the 30 bays workshop.

Diagnosis ofmajor failures like Engine, Gearbox, Clutch and making PPR report to ALfor warranty.

Knowledge about the aggregate like FIP, TURBO, STEERING, CRS and coordinate with the OE's and getting the failure reports.

To assist in spare parts requirements in co-ordination with spares Dept.

Command over the man power management.

Involves myself in major over hauls of engine &transmission systems.

To build a friendly relation with customers to improve revenue through service.

Generating warranty claims & product failure reports (if necessary) & forwarding them to Principals

Business Survey/Marketing, Accident spot survey, outstanding payment, final Inspection, quality audit andCSI

Complete the Job card and secure customer approval (including cost estimate, vehicle delivery time and method of payment, warranty, Dos &Do not's, Etc.) during the reception and obtain customer signature on the Repair Order

To maintain important customers' database like fleeting owners, Opinion makers, etc.

Breakdown Services Review, Performance Evaluation and plan for enhanced performance

Monitoring Daily/ Weekly/Monthly Reports to be sent to AL(PRISM)Ensuring timely dispatch of reports, Quality of Reports &Analysis verifications and preparing all the concerned personnel for Audit by the Principals.

Interact with Spare parts personnel, discuss on the availability of Fast Moving Parts, VOR/ High Speed Order status and guide them in maintaining MSL'.

Ensure Customer Satisfaction byway of Timely delivery and High Quality Repairs ACADEMICCREDENTIALS

2013 Master diploma in mechanical cad inCADDCENTERHyderabad 2011 Bachelor ofEngineering- MechanicalEngineering from Dr PaulRajEngg College, Bhadrachlamwith First Class honours.

2007 Higher Secondary Certificate MPCViswageethangiliJr College Nuzvidwith First Class honours

2005 Secondary SchoolCertificate St. Mary's SchoolNuzvidwith SecondClass honours

TECHNICALSKILLS

Tools :MSOffice

MechanicalTools :AutoCAD, Pro-e, Catia V5, Ansys, Primavera, GD&T Operating systems :Windows95/ 98, XP/ 2000.

Ce rt ificat ions &Te chnicalEve nt s

Training and Development centre of Visakhapatnam steel plant about thermal power plant.

Attended Ashok Leyland PRODUCT IMPROV training in Ashok Leyland technical training center, Chennai.

AttendedAshok Leyland BS IVtraining onCRS ENGINE PERSONALDOSSIER

Name: KCharan Teja

Father's Name: KSree Rama Krishna

Date of Birth: 09 Dec 1989

Age: 25

Nationality: Indian

Religion: Hindu

Sex: Male

MaritalStatus: Single

Linguistic Abilities: English, Hindi and Telugu

PostalAddress: HNO24-253, EMPLOYEECOLONY, NUZVID,

KRISHNA(D), PIN: 521201. AndhraPradesh

I hereby declare that the above written particulars are true to the best ofmy knowledge and belief.

KOYA.CHARANTEJA

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