Laurie Naiden

* ***** ******

Beacon Falls, CT **403

203-***-****

aculbl@r.postjobfree.com

EMPLOYMENT HISTORY:

June 2015 to April 2016, CTS Own, Milford, CT

• Answering multi-line telephone system for company, transfer calls to the people requested.

• Collect service repair order of customer from advisor for payment (cash, check, charge) for completion. Provide the customer with the proper change and/or receipt.

• Complete the accounting section of the repair order & return keys to the customer for their vehicle when bills are paid.

• Record all payments (auto, parts, service), into ADP System.

• Order supplies when needed.

• File repair/service orders when closed.

April 2008 to October 2014, Brookfield Global Relocation, Shelton, CT (Merger) Prudential

Relocation Inc.,

Receptionist/Administrative Assistant

• Perform general Receptionist duties, including greeting visitors, answering and directing incoming calls through a VOIP phone system (Cisco 6941, Avaya 9630), receiving and sorting express mail and package deliveries.

• Manage all contracts/amendments/LOA’s. Review changes and notify contract specialist to obtain

approvals as required.

• Supported office required by the Legal group, i.e., typing, filing, scanning and copying.

October 2003 to April 2008, Century 21 Enterprise Realty, Shelton, CT

Receptionist/Administrative Assistant

• Effectively managed demanding phones for entire office.

• Supported all administrative functions within fast paced office.

• Responsible for all client account activities and client contact.

• Entered all listings into CMLS system.

• Motivated self-starter with ability to prioritize a high volume of work.

January 2000 to April 2002, William Pitt Realty, Trumbull, CT

Receptionist/Administrative Assistant

• Successfully managed busy phones for entire office.

• Supported all administrative functions within fast paced office of 25 realtors.

• Fully and solely managed all client account activities and client contact.

Sept 1992 to January 2000, Union Trust/1st Fidelity/First Union Bank (Merger), Shelton, CT

Receptionist/Switch Board Operator

• Managed all incoming calls on ROLM Centrex Console.

• Responsible for updating all employee and departmental records.

Customer Service Representative

• Handled all client account activities.

• Maintained highest level of customer satisfaction through professional and prompt verbal and

written communications.

Financial Control Input Operator

• Responsible for updating debit and credit transactions and verifying financial data.

SOFTWARE SKILLS

• MS OFFICE (Word, Excel, Outlook)

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