Eugene D. Kim
Akron, OH, ***33
email: aculb7@r.postjobfree.com
Cell : ( 330 ) 573 - 1488
Core Competencies
SOFTWARE :
DOS 5.0 to 6.11, Windows 3.X – Windows 10
Microsoft Office ( 95 – 2013/365/2016 )
Exchange 5.X, 2000, 2003, 2007, 2008, and 2011
Windows Server 200X – 2012 installations and maintenance, conversions to and from, and and migration of servers; (Active Directory maintenance and account creation )
Norton \ Symantec Ghost, McAfee, Kaspersky, and Symantec Antivirus ( SAV \ SEP )
Lotus Notes ( 5.0.8 – 8.X.X )
Backup Executive 12.5
Acronis Workstation Install and Images
EPIC support
Labtech ( LabVNC, Teamviewer, TightVNC)
Connectwise
Spiceworks
McKesson
MISYS TIGER
EMR Allscripts
SOAPware
RSL ( Billpro )
SCCM
Remedy
Footprints
Citrix Receiver, CITRIX
Active Directory, ADMT
HARDWARE :
-Desktops, notebooks, tablets, servers ( DC, File servers )
-Routers, switches
-VPN ( Sonicwall, Microsoft )
-Multifunction Copiers ( Xerox, Sharp, Panosonic, HP, Toshiba )
-HP, Dell, Brother printer support ( Wireless and Wired )
-Scanners ( Fujitsu, EPSON, and HP )
-Iphones, Ipads, Macbooks
Work Experience
Accurate Staffing – Alside – IT Support Specialist Production
February 2016 – Present
Support of productions computers and repairs
Reformat and ghosting of desktops and notebook pc’s
Apex Systems – Windstream – Active Directory Engineer and Server Engineer
October 2015 – January 2016
Primary goal to migrate computers, ( desktops, laptops, and mobile devices ), from older DC to new AD
Support of users remotely and desktop support via phone and IM
Area 51 Consulting – IT Support Specialist
April 2014 – October 2015
Onsite Install Technician ( PC’s, Servers, Switches, Routers, Printers )
Maintenance and support of Active Directory and Exchange ( account creation and integration with SBS and standard Server
Phone support and remote support for Help Desk
Remote installs of Labtech Agents
Remote installs of MS Office and VIPRE
Remote virus and malware scans
East Coast Medical Management / Great Lakes Medical Practice / Summa Emergency Associates / Lake Mary Medical Consultants – System Administrator – January 2012 – April 2014
Maintenance and monitoring of three DC’s and AIX Servers
Active Directory maintenance and upkeep for three different domains
Maintenance of licenses for Microsoft Products
Control and monitoring of network activity
Maintenace and upkeep of network printers and copiers
Changeover control from T1 provider to cable ISP
Removal of viruses and spyware from individual workstations
Support, maintenance, and deployment of servers, workstations, and smartphones
Remote support of all offices 24/7 coverage
Traveled to remote locations and maintained systems
Ran financial analysis reports
Remote and phone support of end users
Dell Support Systems – Catholic Healthcare Providers - Kforce IT Services -
AD Team and Deskside Support Services - January 2011 – December 2011
Migration and troubleshooting of workstations, notebooks, servers, and thin clients from one domain to new domain
Support and maintenance of users, staff, doctors, and nurses of Catholic Healthcare Providers in three hospital systems statewide, ( Youngstown, Springfield, Lima, Toledo, and Cincinnati )
Training and support of additional team members of AD Team and Desk side support team
Remediation of encryption software removal from desktops and upgrades and policy updates
Broadvox Help Desk Analyst - September 2009 – September 2010
Desktop and phone support of two main offices and satellite home office users
Remote application support and in-person desktop support of propriety software and Microsoft products
Dell certified technician repair and maintenance of desktops, notebooks, printers, and servers
Training of users to use propriety software
Maintenance and support of Blackberries and Iphones
Shipping and receiving of customer’s products and internal products
Inventory control and maintenance of hardware
Imaging and maintenance of images of desktops, notebooks, and servers
Synergy Consulting – AMR – EMSC Desktop Support Engineer \ Field Service Technician - January 2009 – July 2009
Refresh of desktop and notebook PC’s for various locations
Memory upgrades and maintenance of file, printer, and other various servers for numerous locations
Maintenance and repairs of network switches and network logins
Maintenance of Exchange Servers and propriety software
Troubleshooting application issues, hardware, and network issues via VPN and in-person situations
Maintenance and service and backup of Windows Server 2003 \ 2000 and Active Directory
Installation of individual instances of Blackberries and other hand-held devices along with synchronization with Enterprise solutions in a remote location
Creation of Images for desktop and notebook systems using Symantec Ghost and Acronis
Maintenance of Iron Mountain and additional backup software using Backup Exec
Usage of Remedy ticketing system and SCCM deployment
Timeware Inc. - Technical Support Specialist \ Sales Engineer \ IT Manager - April 2008 – November 2008
Desktop support of customers and staff
Maintenance of sales database and IT databases
Maintenance of backup systems
Deployment of SAV 10.2 for VISTA Desktops and XP Desktops on a server basis
COMPUSA – Beachwood / Fairlawn - Business Account Manager - April 2006 – Jan 2008
Handling of sales of office equipment, office supplies, and network and computer supplies for small to medium business customers in addition to individual customers
Administration and maintenance of business customer database
Consultation of purchasing of customers for desktops and notebook PC’s and MAC’s
Consultation on network access and maintenance
Cold-calling potentially new business customers
Kaiser Permante – Dell – Spherion - Desktop Support Engineer - January 2006 – March 2006
Installation and trouble-shooting of propriety software necessary for doctors, nurses, and administrators
Maintenance and operations of desktops, laptops, and printers for Business Partners/users ( Dell desktops and laptops, HP/Lexmark Deskjets and Laserjets )
Field service response to business partner’s/user’s individual computer needs/issues
Installation of Blackberry 7250, Pocket PC’s, Palm Pilots ( M series and Treo 650 and 700w ), and other various PDA’s/Handhelds
Installation of laptops, desktops, and printers for individual sites for additional business partners/user’s
Installation and maintenance of Blackberries \ Palms in an enterprise environment along with BEZ
Ohio Election Board / Diebold – Johnson Service Group - PC Technician - October 2005 – November 2005
Testing and roll-out of electronic voting machines
Testing of printers, voice software of tally systems and PC cards
On-site help desk for various Board of Elections individuals for touch-screen machines and printers
Cleveland State University – IS&T – Murtech Consulting - Help Desk Operator - August 2005 – September 2005
Assistance with staff, faculty, and students with email issues
Assistance with passwords for various logins
Walk-throughs of activities and operations of Lotus Notes and MS Office 2003 ( Word, Excel, Powerpoint, and Access )
Assistance with installation of wireless access clients and Lotus Notes desktop and Web Access clients
Assignment of technical issues to other technicians for software, hardware, and other technical issues dealing with Windows Server 2000 and Windows XP
Edge Seal Technologies Inc. Walton Hills, OH - Assistant Systems Analyst - September 2003 – June 2004
Maintenance, operation, and upgrades/overhauls of 200 computers ( Windows 95, 98, 2000, and XP ) in offices and shop floor
Update, maintenance, and daily operation of 9 Windows servers ( Primary Domain Controller, Secondary Domain Controller/File Server, Print Server, Production Software Servers ( 2 ), SQL Servers ( 2 ), 1 Human Resources server, and 1 Exchange 5.5 Server )
Upgrade, installation, maintenance of HR Server from Windows NT 4.0 Server to Windows Server 2003 in addition to upgrading Human Resources Software and Time Puller Software and computers to most current versions
Maintenance, assistance, and guidance in daily operations of 300 users of daily computer usage ( 95, 98, XP, and 2000 Operating Systems ) including updating passwords, user names, and permissions on all 9 servers
Installation, maintenance, and operations of Sonicwall Firewall device and 3 T1 lines between main campus, warehouse, and secondary location
Installation of SPAM filters on Exchange 5.5 server through the usage of a linking a website to remove unrecognizable subject lines, numbers in the subject lines, and other various techniques of SPAMMERS
Installations and training of users of MS Office 2003 from MS Office XP/2000
Maintenance, upgrades, and troubleshooting of propriety software necessary for shipping and loading of finished units
Removal, upgrade, and daily maintenance of network wiring – Conversion from fiber optic cabling on the production floor to CAT5 cabling as well as removal of Repeaters, Terminating Ends and conversion to HP Procurve switches
Installation of Blackberries individually and through Enterprise Solutions
Maintenance of Windows NT and Windows Server 2000 and Active Directory and installation of Windows Server 2003
Engineering Services Twinsburg, OH - Computer Specialist / Electronics Technician - October 2002 – April 2003
University of Akron – Information Services - Computer Assistant / Help Desk Operator - August 1998 – August 2000
Maintained main computer lab for undergraduate and graduate students
Answered questions over the phone about various software packages and network issues for students, staff, and professors
Repaired and upgraded various PC’s and MAC’s workstation at different locations around campus
Walk-throughs and installations of MS Office products and assistance with WesLaw
Repaired and maintained various printers at other locations
SCCM deployment and implementation
Case Western Reserve Univ. – Smith Computer Lab - Cleveland, OH - Computer Assistant - January 1996 - May 1998
Maintained main computer lab for undergraduate and graduate students
Answered questions of students, professors, and staff over the phone about various software packages, hardware concerns, and test materials offered over the network
Repaired and upgraded PC’s and Mac’s for computer lab and advised on student’s, professor’s, and staff’s home computers
Imaging of desktops using Ghost to one standard image
Assistance via telephone with MS Office and other various Microsoft products
Education
Case Western Reserve University Cleveland, OH
Majored in Chemistry August 1992 - May 1998
Bachelor’s of Arts in Chemistry