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It desktop support engineer

Location:
Cleveland, OH
Posted:
May 01, 2016

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Resume:

Eugene D. Kim

**** *** ****** **.

Akron, OH, ***33

email: aculb7@r.postjobfree.com

Cell : ( 330 ) 573 - 1488

Core Competencies

SOFTWARE :

DOS 5.0 to 6.11, Windows 3.X – Windows 10

Microsoft Office ( 95 – 2013/365/2016 )

Exchange 5.X, 2000, 2003, 2007, 2008, and 2011

Windows Server 200X – 2012 installations and maintenance, conversions to and from, and and migration of servers; (Active Directory maintenance and account creation )

Norton \ Symantec Ghost, McAfee, Kaspersky, and Symantec Antivirus ( SAV \ SEP )

Lotus Notes ( 5.0.8 – 8.X.X )

Backup Executive 12.5

Acronis Workstation Install and Images

EPIC support

Labtech ( LabVNC, Teamviewer, TightVNC)

Connectwise

Spiceworks

McKesson

MISYS TIGER

EMR Allscripts

SOAPware

RSL ( Billpro )

SCCM

Remedy

Footprints

Citrix Receiver, CITRIX

Active Directory, ADMT

HARDWARE :

-Desktops, notebooks, tablets, servers ( DC, File servers )

-Routers, switches

-VPN ( Sonicwall, Microsoft )

-Multifunction Copiers ( Xerox, Sharp, Panosonic, HP, Toshiba )

-HP, Dell, Brother printer support ( Wireless and Wired )

-Scanners ( Fujitsu, EPSON, and HP )

-Iphones, Ipads, Macbooks

Work Experience

Accurate Staffing – Alside – IT Support Specialist Production

February 2016 – Present

Support of productions computers and repairs

Reformat and ghosting of desktops and notebook pc’s

Apex Systems – Windstream – Active Directory Engineer and Server Engineer

October 2015 – January 2016

Primary goal to migrate computers, ( desktops, laptops, and mobile devices ), from older DC to new AD

Support of users remotely and desktop support via phone and IM

Area 51 Consulting – IT Support Specialist

April 2014 – October 2015

Onsite Install Technician ( PC’s, Servers, Switches, Routers, Printers )

Maintenance and support of Active Directory and Exchange ( account creation and integration with SBS and standard Server

Phone support and remote support for Help Desk

Remote installs of Labtech Agents

Remote installs of MS Office and VIPRE

Remote virus and malware scans

East Coast Medical Management / Great Lakes Medical Practice / Summa Emergency Associates / Lake Mary Medical Consultants – System Administrator – January 2012 – April 2014

Maintenance and monitoring of three DC’s and AIX Servers

Active Directory maintenance and upkeep for three different domains

Maintenance of licenses for Microsoft Products

Control and monitoring of network activity

Maintenace and upkeep of network printers and copiers

Changeover control from T1 provider to cable ISP

Removal of viruses and spyware from individual workstations

Support, maintenance, and deployment of servers, workstations, and smartphones

Remote support of all offices 24/7 coverage

Traveled to remote locations and maintained systems

Ran financial analysis reports

Remote and phone support of end users

Dell Support Systems – Catholic Healthcare Providers - Kforce IT Services -

AD Team and Deskside Support Services - January 2011 – December 2011

Migration and troubleshooting of workstations, notebooks, servers, and thin clients from one domain to new domain

Support and maintenance of users, staff, doctors, and nurses of Catholic Healthcare Providers in three hospital systems statewide, ( Youngstown, Springfield, Lima, Toledo, and Cincinnati )

Training and support of additional team members of AD Team and Desk side support team

Remediation of encryption software removal from desktops and upgrades and policy updates

Broadvox Help Desk Analyst - September 2009 – September 2010

Desktop and phone support of two main offices and satellite home office users

Remote application support and in-person desktop support of propriety software and Microsoft products

Dell certified technician repair and maintenance of desktops, notebooks, printers, and servers

Training of users to use propriety software

Maintenance and support of Blackberries and Iphones

Shipping and receiving of customer’s products and internal products

Inventory control and maintenance of hardware

Imaging and maintenance of images of desktops, notebooks, and servers

Synergy Consulting – AMR – EMSC Desktop Support Engineer \ Field Service Technician - January 2009 – July 2009

Refresh of desktop and notebook PC’s for various locations

Memory upgrades and maintenance of file, printer, and other various servers for numerous locations

Maintenance and repairs of network switches and network logins

Maintenance of Exchange Servers and propriety software

Troubleshooting application issues, hardware, and network issues via VPN and in-person situations

Maintenance and service and backup of Windows Server 2003 \ 2000 and Active Directory

Installation of individual instances of Blackberries and other hand-held devices along with synchronization with Enterprise solutions in a remote location

Creation of Images for desktop and notebook systems using Symantec Ghost and Acronis

Maintenance of Iron Mountain and additional backup software using Backup Exec

Usage of Remedy ticketing system and SCCM deployment

Timeware Inc. - Technical Support Specialist \ Sales Engineer \ IT Manager - April 2008 – November 2008

Desktop support of customers and staff

Maintenance of sales database and IT databases

Maintenance of backup systems

Deployment of SAV 10.2 for VISTA Desktops and XP Desktops on a server basis

COMPUSA – Beachwood / Fairlawn - Business Account Manager - April 2006 – Jan 2008

Handling of sales of office equipment, office supplies, and network and computer supplies for small to medium business customers in addition to individual customers

Administration and maintenance of business customer database

Consultation of purchasing of customers for desktops and notebook PC’s and MAC’s

Consultation on network access and maintenance

Cold-calling potentially new business customers

Kaiser Permante – Dell – Spherion - Desktop Support Engineer - January 2006 – March 2006

Installation and trouble-shooting of propriety software necessary for doctors, nurses, and administrators

Maintenance and operations of desktops, laptops, and printers for Business Partners/users ( Dell desktops and laptops, HP/Lexmark Deskjets and Laserjets )

Field service response to business partner’s/user’s individual computer needs/issues

Installation of Blackberry 7250, Pocket PC’s, Palm Pilots ( M series and Treo 650 and 700w ), and other various PDA’s/Handhelds

Installation of laptops, desktops, and printers for individual sites for additional business partners/user’s

Installation and maintenance of Blackberries \ Palms in an enterprise environment along with BEZ

Ohio Election Board / Diebold – Johnson Service Group - PC Technician - October 2005 – November 2005

Testing and roll-out of electronic voting machines

Testing of printers, voice software of tally systems and PC cards

On-site help desk for various Board of Elections individuals for touch-screen machines and printers

Cleveland State University – IS&T – Murtech Consulting - Help Desk Operator - August 2005 – September 2005

Assistance with staff, faculty, and students with email issues

Assistance with passwords for various logins

Walk-throughs of activities and operations of Lotus Notes and MS Office 2003 ( Word, Excel, Powerpoint, and Access )

Assistance with installation of wireless access clients and Lotus Notes desktop and Web Access clients

Assignment of technical issues to other technicians for software, hardware, and other technical issues dealing with Windows Server 2000 and Windows XP

Edge Seal Technologies Inc. Walton Hills, OH - Assistant Systems Analyst - September 2003 – June 2004

Maintenance, operation, and upgrades/overhauls of 200 computers ( Windows 95, 98, 2000, and XP ) in offices and shop floor

Update, maintenance, and daily operation of 9 Windows servers ( Primary Domain Controller, Secondary Domain Controller/File Server, Print Server, Production Software Servers ( 2 ), SQL Servers ( 2 ), 1 Human Resources server, and 1 Exchange 5.5 Server )

Upgrade, installation, maintenance of HR Server from Windows NT 4.0 Server to Windows Server 2003 in addition to upgrading Human Resources Software and Time Puller Software and computers to most current versions

Maintenance, assistance, and guidance in daily operations of 300 users of daily computer usage ( 95, 98, XP, and 2000 Operating Systems ) including updating passwords, user names, and permissions on all 9 servers

Installation, maintenance, and operations of Sonicwall Firewall device and 3 T1 lines between main campus, warehouse, and secondary location

Installation of SPAM filters on Exchange 5.5 server through the usage of a linking a website to remove unrecognizable subject lines, numbers in the subject lines, and other various techniques of SPAMMERS

Installations and training of users of MS Office 2003 from MS Office XP/2000

Maintenance, upgrades, and troubleshooting of propriety software necessary for shipping and loading of finished units

Removal, upgrade, and daily maintenance of network wiring – Conversion from fiber optic cabling on the production floor to CAT5 cabling as well as removal of Repeaters, Terminating Ends and conversion to HP Procurve switches

Installation of Blackberries individually and through Enterprise Solutions

Maintenance of Windows NT and Windows Server 2000 and Active Directory and installation of Windows Server 2003

Engineering Services Twinsburg, OH - Computer Specialist / Electronics Technician - October 2002 – April 2003

University of Akron – Information Services - Computer Assistant / Help Desk Operator - August 1998 – August 2000

Maintained main computer lab for undergraduate and graduate students

Answered questions over the phone about various software packages and network issues for students, staff, and professors

Repaired and upgraded various PC’s and MAC’s workstation at different locations around campus

Walk-throughs and installations of MS Office products and assistance with WesLaw

Repaired and maintained various printers at other locations

SCCM deployment and implementation

Case Western Reserve Univ. – Smith Computer Lab - Cleveland, OH - Computer Assistant - January 1996 - May 1998

Maintained main computer lab for undergraduate and graduate students

Answered questions of students, professors, and staff over the phone about various software packages, hardware concerns, and test materials offered over the network

Repaired and upgraded PC’s and Mac’s for computer lab and advised on student’s, professor’s, and staff’s home computers

Imaging of desktops using Ghost to one standard image

Assistance via telephone with MS Office and other various Microsoft products

Education

Case Western Reserve University Cleveland, OH

Majored in Chemistry August 1992 - May 1998

Bachelor’s of Arts in Chemistry



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