Microsoft Office Customer Service
Resume:
I am a team player, bright, loyal, flexible, kind-hearted, organized, a good listener, professional, eager to learn and empathetic. I desire to see every individual reach their highest potential for I believe there is good in each of us; and I am willing to do what it takes to assist another to reach such a level.
Rhonda M. T. Mayfield
2015
aculb3@r.postjobfree.com
OBJECTIVE
TO IMPART INTO THE LIVES OF OTHERS, WITH THE PROFICIENCY, TALENTS, APTITUDE AND GIFTS RESIDING WITHIN MYSELF.
Skills
• Ability to work peacefully under pressure
• Event Coordinating
• Communication
• Hospitality intelligence
• Listening
• Organization
• Ability to pay close attention to detail
• Problem-Solving
Work Experience
Alliance Data ~ November 2015 – Current
Customer Specialist
Answer inbound calls
Monitor accounts if I need to make adjustments on a certain day
Data entry
Discuss credit limit, APR, finance and late fee charges to credit cards, and I adjust to accommodate customer when option is available.
Microsoft Office (Excel, Word)
Handle and follow procedure for complaints by working closely with our supervisory department (escalation)
General office duties
Make outbound customer calls
Reply to customer e-mail questions regarding their credit card or year end
Uterlize several computer programs (i.e. Outlook, CARE
Follow regid schedule to ensure adherence goals are met
Robert Half ~ May 2015 – August 2015
Customer Service Representive
Answer inbound calls
Data entry
Microsoft Office (Excel, Word)
Assess and process customer order’s
Handle and follow procedure for complaints
General office duties
Make outbound customer calls
Reply to customer e-mail questions
Uterlize several computer programs (i.e. Outlook, Mengento) and automated phone system
Dawson (Discover Financial) ~ December 2014 – November 2016
Customer Service Representive
Uterlize Salesforce and Outlook operating systems
Validate Supplier accounts which includes banking information, business authorizations, Federal Tax Identification
Present Terms and Conditions of Contract
Answer multiple inbound phone calls
Correspond with supplier, buyer and third-party agent via e-mail and phone, daily
Entry level office tasks (Excel, Power point, Word)
Data entry
ResCare – Quality Intellectual Direct Professional (QIDP) ~ April 2014 – October 2014
Quality Assuance
Responsible for reporting all major unusual incidents
Investigations which involved all of Franklin and Fairfield counties
Collected, organized and filed monthly home inpections, reports and logs
Support to Executive Director, Program Mangers, Home Mangers, Residential Mangers and Nursing Staff
Organized and conducted quarterly “Best In Class” Meetings as mandated by Medicaid
Calendar Management
Organized, travelled, conducted and drafted minutes of meetings with Franklin County Broad
Prepared documents
Interim Program Manger
Travel
Knowledge of Medicaid/Medicare
Schedule appointments
General office duties, including Microsoft Office
Support to Executive Director, Managers and Direct Care Staff
Organize and conduct meetings
Problem Solving
Human Resourse Duties
Trainings
Home Manager
Responsible for managing 15-30 staff
Responsible for writing, implementing and conducting plans and communicating with staff
Overseeing finances, time details and schedules
In-service
Microsoft Office
Organize social events
Maintain records as mandated by Medicaid
Implementing state rules and regulations
WIC Program - April 2005 – February 2014
Dietetic Technician
Data Entry
Custmer Service
Schedule appointments
General Office Duties
Answer Multiple-line phone
Microsoft Office
Social Committee/Event Planning
Peer Mentor
Educate Clients
Interview/Counsel Clients
Communication with non-English speakers
Referrals
Teach Classes
Education
Columbus State Community College June 2004
Associate of Arts and Sciences – Hospitality Management/Dietetic Technician
Ohio Christian University January 2010
Bachelorette of Arts – Psychology and Human Relations
Liberty University Expected Graduation, Fall 2016
Masters of Arts and Science – Marriage and Family Therapy
References
Michael Mayfield ~ Mayfield’s Custom Catering (Owner)
Columbus, Ohio
Andrew Taylor ~ Co-Worker (ResCare)
Columbus, Ohio
Londale Towns ~ Co-Worker (ResCare)
Columbus, Ohio
NaKeesha Moody ~ Co-Worker (ResCare)
Columbus, Ohio
Tiffany James-White ~ Friend
New Albany, Ohio
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