** ***, ****

Dear Sir / Madam,

I recently find myself in the situation to seek alternative employment and therefore submit my resume to you as a respond to your career opportunity.

Since, I started my professional career with American Express in 2004, I have been working in management consulting in the areas of Finance and Banking domain through out my career cycle.

In the recent past I have experienced an interest towards content writing, where I could expand my knowledge and skills by prolonging to build on my previous experience in finance, banking and consulting. In the near future, I see myself in a managing position where I would be striving for results as well as actively contributing to a team’s development.

I would like to work in a top notch firm where innovation and creativity are supported. In such a structure, I strongly believe that quality work is appreciated and promoted. I am confident that with my broad industry and profound process knowledge, I can be a solid resource in the organization. With my innovative personality and my eagerness to learn and create value, I will be able to fulfill the expectations and become a long-term asset in the company.

I will be available for a personal contact, at your premises.

Sincerely,

Shuchi Bhatnagar

SHUCHI BHATNAGAR

aculaj@r.postjobfree.com

Mobile Number-0044-744-***-****

CAREER GOAL

To build a long-term career in the field of content writing with opportunities for career growth by using my skills in the best possible way for achieving the organizations goals

EDUCATION

Masters in Business Economics, 2002-2004 from Apeejay Institute of Management and Information Technology, Delhi, INDIA, Percentage – 66.39%

Specialization- Econometric Techniques and Demand Forecasting

Bachelors in Education(B.ed),2004-2005 from Hindi Sahitya Sammelan Prayag, Allahabad

B.A. (H) Business Economics from (1999-2002) DELHI UNIVERSITY, INDIA, Percentage – 59.0%.

Specialization - International Financial Management and International Business Environment.

Class XII, ( Year 1999) Percentage – Somerville School, NOIDA (CBSE) 73%

Class X, ( Year 1997), Percentage – Somerville School, NOIDA (CBSE) 72%

BUSINESS EXPERIENCE

Freelance writer- Worldwide December 2010-till date

My passion for English language has pulled me towards writing. I am a freelance writer, I write on various subjects ranging from specific topics of international finance, human resource development to very general topics.

Key Result Areas

Creation of content, revision of content, editing, and proofreading for websites, blogs, white papers, business presentations, case studies, requirement-understanding documents, and advertising copy.

Writing website content keeping in mind SEO keywords, SMM, meta tags, Meta description and word limit.

Creating content to precisely target promotion, market content specifically for IT sectors and FMCG sector

Obtaining synergy with Corporate Communication and Marketing team-leads to set long-term approaches for operative content creation.

Conducting periodic check of website content and updating the same as per company requirements.

Forming team and leading them in finishing bulk orders as and when required with the help of CMS and technical publications

Designing Company brochures and manuals for advertising

Writing regular content for link building and submitting them in various article directories

Taking care of creative by writing punch lines and tag lines for new and upcoming products

Extensively worked for brand promotion, online reputation management, buzz creation with the help of crowd-sourcing.

SEO, SMM, PPC, Copy-writing and web development in order to improve online brand visibility.

WebMentix Technologies Ltd. London, United Kingdom, March 2007-Dec 2010

Sr. Manager

Managing a team of 50+ members, and successfully delivering the required projects for the clients.

Key Result Areas

Attain contracts by communicating online business potential to prospects

Communicated with client to determine project requirements and develop a prototype interface

Monitored various program operations by identified problems and provided solutions

Provided effective two way communication between the staff and the management

Monitored proper usage of agency policies, procedures, and goals

Promoted efficient customer services

Job Profile

Lead the planning and implementation of process migrations including coordination and transition of internal processes primarily from UK locations to the India which included process mapping and documentation, estimation of staffing needs, training timeframes, IT specifications, escalation procedures, disaster recovery planning, etc.

Four years experience in leading outsourcing technology efforts at multiple companies that included evaluating, recommending and project managing the implementation of new tools, such as CRM.

Worked on the project flow and project improvement on daily basis.

Provided monthly analyses of performance trends and recommended solutions for any areas having downward trends.

Developed presentation and report formats used in Monthly Account Review meetings with clients.

Taking performance meeting of the Team Members to make sure their performance is meeting the expectations.

Xansa India Pvt. Ltd. Noida, India, March 2005-May 2006

Client- Barclays Bank (UK)

Sr. Process Associate

Participated in a project which was complex and multistage that involved fraud chargeback processing of credit card fraud which required a high degree of specialization

Key Result Areas

Worked as a senior team member in the team of 20 people in recovery process of Bad-debts on Credit & Debit card fraud under VISA & MASTERCARD rules & regulation for the client (Barclays Bank)

Analyzing dispute reasons, appropriate charge-back opportunities & assigning proper accounting (credit or debit) on customer’s account based on legibility of dispute and resubmission of transaction by acquiring bank.

Fulfilling appropriate SAP entries & SAP reconciliation on reports based on success or failure of charge-back & pre-arbitration attempt on disputed fraud transactions.

E-Mailing, conferencing with client about process related issues.

Mentoring to new joiners, query handling & other process activities.

Making procedure manuals & regular updating on any new finding under VISA rules.

American Express (India) Private Limited, Gurgoan, India, June 2004 to March 2005

Process-American Express Financial Advisors (USA)

Financial Advisor

Key Result Areas

Educate clients about 401(k) plan provisions and administrations

Provide leading edge transactions processing and knowledge about financial products and services

Provide Comprehensive knowledge to our customers about retirement solutions and related plan provisions

Provide in depth knowledge of mutual fund market as well as explain tax implications

Offer Assistance from account opening, transaction authorization to electronic funds transfer over the phone.

Nirman Agency Private Limited, Delhi, India, June 2001 to June 2002

Office Assistant

Receivable and dispatching of orders

Maintaining records

Maintaining contacts between the manufacturer and the retailer.

TRAININGS & EXTRA CURRICULAR

Underwent training with Group 4 Securities Pvt. Ltd. for a period of 2 months as Management Trainee and submitted a detailed project report regarding its Human Resource Policies, Strategies and Company Profile.

Underwent training with Godrej and Boyce Mfg. Co. Ltd. for period of 2 months as a Management Trainee in the Storewel Department and submitted a detailed project report on performance of Godrej Kitchen Cabinet along with its competitors in the Sorewel market in India.

Participated in various extra curricular activities such as sports, debates, cultural events both in school as well as in college.

Active member of the college cultural society and placement cell.

Held the honorable position of House Captain in Senior Secondary.

PROJECTS UNDERTAKEN

Conducted a study and submitted a detailed project report regarding recruitment, selection of call center agents for a big BPO organization in India.

Submitted & presented a detailed project report on risk analysis, operating leverage and financial leverage.

CERTIFICATION

NASD certifications, U.S.A requirement for financial agent, 2004

Successfully completed Series 6 Certification by NASD (USA) regarding retirement plans and variable and fixed annuities.

Successfully completed Series 63 Certification by NASD (USA) regarding laws, rules and regulations of retirement plans and variable and fixed annuities.

LANGUAGES

English (fluent), Hindi (native language)

COMPUTER SKILLS

Lotus Notes, MSWord, MSExcel, MSPower Point, Web Conferencing

HOBBIES

Art and craft, Dancing, Listening to music, child care

Date of Birth

20th July 1981

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