IT SUPPORT SPECIALIST

**+ Years of IT Experience

LAN/Protocols:

TCP/IP, 10base2, T and Fiber Optic

Workstations/Laptops:

IBM, Compaq, Dell, Acer and Hewlett Packard,MAC

Desktop Software:

Windows 95, 98, ME, 2000, XP,Vista, and WIN7

Mail Systems:

Microsoft Office 97, 2000,2007, and 2010

Network Systems:

Printers, Peer to Peer, Internet Browser and HTML

Network Diagnostics:

Software Upgrades, Configurations and Segment Traffic

Backup & Imaging Software:

Windows 95, 98, Windows XP and Windows 7

Servers

2000,2003,2008

FREELANCER Atlanta, GA & Knoxville, TN 2014-2015 Install and configure new and existing IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels. Checked connectivity of network equipment and switches for residential and commercial customers in Atlanta, Ga. and Knoxville, Tn.

SIEMENS MEDICAL (NATIVE STAFFING) KNOXVILLE, TN

Desktop Support Technician 12/2012--4/2013

Duties include Performing backups of data, installing and configuring new hardware/software, applying operating systems updates, and configuration changes, maintaining network, answering technical queries, oversee 100 users (active directory)make changes from the configuration manager console, and responsible for maintaining security and cameras systems. Migration from Windows XP to Windows 7.

COMPUCOM ALCOA, TN

Lead Technician 08/2011 06/2012

Install, Configure, and upgrade,(IMAC) of Access Devices, PC, Blade server, server racks, and POS devices, Verify Software images, Troubleshoot hardware and software problems for end users, Interface with customer support, provide end-user training on new installations and answer how-to questions.

COORSTEK, INC OAK RIDGE, TN

Desktop Support /Systems Administrator 09/ 2010 07/2011

Duties include Performing backups of data, installing and configuring new hardware/software, applying operating systems updates, and configuration changes, maintaining network, answering technical queries, oversee 100 users (active directory)make changes from the configuration manager console, and responsible for maintaining security and cameras systems.

STALEY,INC Knoxville, Tennessee

TECHNICAN 08/ 2008 – 02/2009

Set-up computer terminals, install software, installed hard drives for Dell Power Edge 2900 Servers, Maintain and Configure Cisco and Adtran routers, Provided Help Desk Support for Lowes during transition. Tested cables for internet connection.

Munn’s Electrical Newport, Tennessee

Electrician 09/2007 – 07/2008

Installed and terminated electrical wires and wired electrical panels throughout residential homes and commercial buildings

Analyzed electrical panels to identify discrepancies and resolve system failures

Safe T Systems Knoxville, Tennessee

Lead Technician 06/2004 – 07/2007

Key technical resource for a team of Technicians that installed security systems, fire systems, card access systems and installed software for Camera Systems.

New Century Group Atlanta, Georgia

Fire & Security Technician 12/2002- 03/2004

Installed fire and security systems, pre-wires, programming panels, mounting devices, smoke detectors, pull stations, speaker and horn strobes, Silent Knight SK-5208, IFP 1000, Ademco, Vista 15, 10, 40 and 128B

PCR Atlanta, Georgia

Computer Technician 06/2001-11/2002

Repaired, configured and troubleshot imaging software, installed desktop software, routers (Cisco) 1750, 924 and cables

Set-up work stations at the World Congress Center, hotels and technical schools, Provided help desk support for 100 end users.

Qualxserv Atlanta, Georgia

Field Service Representative 05/1999-05/2001

Serviced Dell desktop and laptop computers, replaced hard drives, processors, CD Rom drives, motherboards, floppy drives, ribbon cables and ran diagnostics. Provided technical support for 200 end users.

Repaired Hughes Network Satellite Systems, tested hardware, cables, connectors and ATM machines

Team Leader: Digisys Corporation – Alpharetta, Georgia 1999

Licensed Technician: ADT Security – Atlanta, Georgia 1998 – 1999

Technician: LMC Satcom, Inc. – Atlanta, Georgia 1997

Air Traffic Controller / Operations Specialist: U.S. Navy – Orlando, Florida 1982 – 1988

Massey Business College: Computer Programming Courses

New Horizon Computer Learning Center: A+ and PC Repair Certification

Aerotek Telecommunication, Inc.: Basic Telecommunication Certification (80 Hours)

Certification: A+ Hardware and Operating System (COMPTIA)

DELL CERTIFIED SYSTEMS EXPERT: Foundation 2009 Diagnostics Certified

DELL CERTIFIED SYSTEMS EXPERT: Foundation 2008 Laptop Certified

DELL CERTIFIED SYSTEMS EXPERT: Foundation 2009 Desktop Certified

DELL CERTIFIED SYSTEMS EXPERT: Foundation 2009 Laptop Certified

DELL CERTIFIED SYSTEMS EXPERT: DSP Client- On –Site Troubleshooting w/Power Tester Certified

DELL CERTIFIED SYSTEMS EXPERT: Customer Handling Skills Certified

IBM/LENOVO: Notebook Systems Certified

IBM/LENOVO: Desktop Systems Certified

SONY: Desktop Systems Certified

SONY: Notebook Systems Certified

State of Georgia: Low Voltage License

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