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Technical Support Manager

Location:
Columbus, OH
Posted:
May 03, 2016

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Resume:

Joe Bott

acul9w@r.postjobfree.com

www.linkedin.com/in/joebotthttp://www.linkedin.com/in/joebott

Cell:614-***-****

Home: 614-***-****

Information Technology Professional with more than 20 years of experience in e-commerce and business-to-business technologies. Diverse working experience with communications, file transfer and EDI. Looking for a challenging growth opportunity in flourishing, team-oriented organization.

Experience

Consultant at Key Bank with murtech Staffing and Solutions, LLC.

July 2015 -Present

Using GXS Bizlink Manager converted all internal PCI credit card transactions over to use secure file transport (SFTP) from the existing FTP

Coordinated testing with Internal application experts to ensure connectivity and file compatibility with the Mainframe datasets.

Used broad knowledge of communications and file transfer expertise to expedite the project’s successful completion on time and under budget.

Senior File Transfer Engineer with JP Morgan Chase

September 2013 -April 2015

Design and build data flow between distributed systems based on operational and customer requirements. Work closely with both business contacts and clients to successfully setup critical file transmissions.

Regular experience working in Windows, Unix, Tandem, and Mainframe environments utilizing various managed file transfer software product including Axway Secure Transfer Enterprise.

Set up and troubleshoot communications between internal applications and client using protocols: HTTP(S), FTP(S), SFTP (SSH), AS2, and Connect Direct NDM.

Senior Support Engineer L2 with IBM

April 2008- April 2013

●Level 2 engineering support for Sterling B2B Integrator and Gentran Integration Suite (GIS). Reviewing Java exceptions and errors, log files using the knowledge base and other resources to provide prompt resolution to customer problems.

● Support applications and system on multiple platforms such as Windows, UNIX (HP/Solaris), Linux (Red Hat, SUSE), and i-series and mainframe.

●Specialize in troubleshooting communications between multiple internal network layers (DMZ and internal applications) and outside, Internet communications including network traces. Supported protocols: HTTP(S), FTP(S), SSH, AS2, Applications: JAVA: JCE, JVM, JDBC.

●Troubleshoot and test with protocol adapters that make use of BPML (Business Process Modeling Language)

Consultant at Sterling Commerce with Quick Solutions, Inc.

December 2005 -April 2008

●Responsible for successful migration and configuration of managed services internal applications during Sterling's data center migration to a virtual environment in 2007.

●Coordinate client trading partner implementation of Connect:Direct UNIX/Windows involving application setup, firewall/NAT network communications, and testing.

●Provided technical support to the outsourcing solution center support groups and consultants.

●Responded to support and product enhancement requests and production alerts generated by directory monitors and HP OpenView to ensure data flows for hosted customers were maintained.

●Implemented business flows and other tasks with regard to successful implementation of Stanley Works Supplier VMI. Coordinated data flows, partner/mailbox, and documentation.

●Contributor to a web-based support application that monitors Gentran Process control. Received training on Gentran Server on a UNIX platform.

Account Analyst Consultant with Healthcare Transaction Processors

July 2005 -December 2005

July 2003 -April 2004

●Collaborated with development team to devise, maintain, and streamline flow of business

transactions through database in accordance with specifications required by Ohio Department of

Job and Family Services. Worked to ensure data was compliant with HIPAA standards.

●Tasks included gap flow analysis, data mapping using Microsoft SQL DTS (Data Transformation

Services), and communications setup using VB Script, Sterling Commerce Connect: Direct. Used

Microsoft Project to track progress on all items.

●Maintained communications scripts and scheduling for inbound and outbound transactions.

●Nominated for Top Cat Award in 2003 by Ohio Department of Job and Family Services for speedy

implementation of HIPAA contract. Observed quality standards to ensure the company would

comply with stringent HIPAA regulations concerning document validity and security.

Technical Support Representative at Luxottica Retail with KForce Staffing

March 2005 -July 2005

●Responsible for ensuring EyeMed HIPAA EDI Trading Partner transactions meet established

standards.

●Developed standardized and custom testing plans and protocols to ensure new and

existing transactions could be traded without issue as well as troubleshoot any identified transaction errors.

●Developed test plans to validate receipt and compliance of benefits and enrollment

●Coordinated IT changes to required EDI maps including assistance with design and internal testing. Read log files in XML to port information to multiple databases.

Technical Support Representative with Foresight Corporation

April 2004 -February 2005

●Created client-specific guidelines through which trading partners could test their HIPAA data

●transactions for compliance using Foresight's EDISIM and HIPAA Validator products.

●Completed client-specific business rules that added value to Foresight software and contributed to increased company revenue.

EDI Analyst with American Health Holding

November 2002 -June 2003

●Directed implementation of EDI business system using Microsoft BizTalk in order to securely transmit documents in accordance with HIPAA procedures. This involved transmission scheduling and network transport design. Microsoft Project was used to track progress on all items.

●Designed and configured secure inbound and outbound documents flow using Microsoft BizTalk Server and Microsoft SQL Server. Took initiative to design a community management database to manage Trading Partner relationships.

Communications Specialist Consultant with EC Outlook

December 2001 -July 2002

●Implemented and documented communications setups for ECOutlook customers and their trading partners. Conducted regular checks on communication systems to make sure they are online and functioning correctly.

●Expedited communication setups as required in Cyclone Interchange, Gentran Server for Windows NT and WSFTP Server that greatly expanded our customer's trading partner base.

●Managed multiple business-critical communication problems that avoided customer downtime and lost revenue.

Technical Support Analyst Level 2 with Sterling Commerce

January 1996 -January 2001

●Provided technical assistance to the Web Suite Level 1 support groups and consultants.

●Analyzed upgrades, and tested and implemented software changes. Reported software design flaws and made recommendations to the development team for the next development cycle.

●Promoted to Customer Care Manager for Gentran Web Suite. Responsible for reviewing new contract and appropriating manpower needed for implementation.

●Used Visual Basic 6.0 to assist customers and other support personnel with form design and functional issues.

DOD Contracts Manager with Taylor Newcomb Industries

March 1989 -October 1996

Responsible for procurement negotiation, and delivery of hydraulic/pneumatic contracts to the US

Defense of Department, US Army, Navy, Air force, Marines, Israeli Defense Forces, and Brazilian

Government.

Mapping experience: 850, 855, 856, 824, 830, 834, 810, 820, 852, 861, 214, 278, 997

Communication protocols:

TCP/IP, FTP, SFTP (SSH), FTPS (SSL), HTTP, HTTPS, AS2, EDIINT, Connect:Direct, POP3, SMTP

Education

The Ohio State University History, Communications, 1987 -1989

Columbus State Community College, 1986-1987

Lansing Community College, 1983-84



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